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Abstract: Tech support specialists provide employees and customers with answers and solutions related to all things IT. They are well-versed in different technologies, applications, systems, as well as with hardware. A technical support resume should clearly reflect the candidate’s area of expertise and how it pertains to the sought position.
You have the knowledge, the skills, and you’re a natural talker.
If you could just get them on the phone, you could surely talk yourself into that tech support specialist job.
Your tech support resume is piling up somewhere with the others, like overdue user tickets after a Labor Day weekend.
Just like there are tricks to get immediately dealt with or escalated to management, there are resume tips and tricks that will escalate your resume to management.
There are also mistakes you can make that make sure your query never gets dealt with.
In this guide:
- A tech support resume sample better than 9 out of 10.
- The definitive guide on the resume format.
- How to list your education, certifications, and skills.
- Tricks that will allow you to write the best possible tech support job description.
First, let’s open this attachment.
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Technical Support Resume Sample You Can Make Your Own
Lillie M. Brown
4058 Green Street
Nashville, TN 37201
Meticulous IT support technician with 3+ years of experience in providing Tier 2 technical support. Regularly handled 200+ tickets per week, and solved 98.5% of issues without seeking the help of Tier 3 support. Commended 3 times for best monthly ticket response times in a team of 60 support techs. Seeking to apply dynamic skills to a position as Tier 3 tech support at XWare Inc.
IT Support Technician (Tier 2)
- Regularly handled 200+ user tickets per week, solving 98.5% of issues without T3 assistance.
- Commended 3 times for best monthly ticket response times in a team of 60.
- Gained recognition 2 times by DevTeam for precise case documentation allowing for better and faster fixes.
- Assisted T1 technical support with tickets outside their scope of responsibility.
- Trained and onboarded 12 new T1 and T2 tech supports.
IT Support Technician (Tier 1)
- Handled 150+ T1 tickets per week.
- Suggested 8 improvements to common problem scripts.
- Maintained a client satisfaction rate of 99%.
BS in Computer Science
- CompTIA A+
- ITIL Foundation
- MCSA: Windows 10
- HDI Customer Service Representative
- Spanish – Conversational
- French – Conversational
- Logical Thinking
- Active Communication
- Active Listening
- Customer Service Skills
- Interpersonal Skills
- Creative Thinking
- Jira Service Desk
- Windows 10
Ready to start troubleshooting?
1. Troubleshoot Your Tech Support Resume Format
Everything is easier with a clear script, right? When you are guided through, step by step, it is easier to get cooperative. You literally have seconds of the recruiter’s attention. Don’t waste it by making someone wonder what made you use that font.
Here’s the script for your resume format:
Tech Support Resume Format
- List your experience in the reverse-chronological resume format. It’s a resume style recruiters are most familiar with.
- Don’t go crazy with the fonts on your resume, Calibri or Arial in 10–12pt is fine.
- Set 1-inch margins for your resume, and space out your sections.
- The one-page resume is usually enough. A resume with 2 pages is fine, as long as you have enough great accomplishments to fill up the extra space.
- Order your resume sections like this: Header, Objective or Summary, Experience, Education, and “Additional.”
- Send a PDF resume file, unless instructed otherwise.
Get your headset plugged in.
2. Write a FAQ: The Tech Support Resume Summary or Objective
In technical support, and recruitment alike, certain questions get asked very frequently. Having a short and concise answer is key to an effective outcome. In your resume profile, you should answer a few questions in one sentence each:
- Start with a power adjective that describes you, job title, years of experience, and Tier.
- In the next sentence, describe your relevant experience using numbers and accomplishments, using resume keywords from the job ad for reference.
- Follow that up with one super-achievement.
- Refer to the employer in the last sentence, to show that you’re seeking a tech support position at that specific company.
This is how you write a resume summary statement.
Tech Support Resume Summary—Example
The first one says I’m optimized for maximum performance, while the bad example says don’t bother scanning the rest.
Instead of a summary, write a resume objective statement. In it, talk up your skills and achievements as they relate to tech support.
Tech Support Resume Objective—Example
Expert Hint: How to write a resume profile? It is best to do this once you have completed the other sections of your technical support resume, especially your job description.
3. Write Faultless Tech Support Job Description and Skills Sections
Move on to your resume job description.
You may think it is hard to stand out amongst other tech supports. Most tech support resumes will not quantify the impact of their work. They don’t know how many tickets they deal with, and what their average response times and satisfaction rates are.
Don’t worry if your metrics aren’t super good. Just knowing them shows you care about your performance at work. Try to build up to 6 bullet points that are varied and relevant to your next position.
Check out this job description from one of our tech support resume samples:
Technical Support Job Description for a Resume
Once you have your metrics and achievements, don’t then flood them with a list of empty statements about being calm on the phone. If you want to list some soft skills, do so in your resume skills section. This can be especially useful if you are writing a first resume with no experience.
Tech Support Skills for Resume
- IT Service Management (ITSM) Software (e.g., TOPdesk, ServiceNow, Spiceworks, Jira Service Desk, SolarWinds Service Desk, CA Service Desk Manager)
- Information Technology Infrastructure Library (ITIL)
- Up To Date on Technological Understanding
- Knowledge of Product or Service Offered
- Computer Skills
- Technical Skills & Savviness
- Project Management Skills
- Troubleshooting Skills
- Customer Service Skills
- Attention to Detail
- Energetic & Enthusiastic
- Compassionate & Empathetic
- Verbal & Written Communication Skills
- Organizational Skills
- Time Management Skills
- Teamwork Skills
- Critical Thinking
- Interpersonal Skills
- Decision Making
- Detail Oriented
- Problem Solving
- Self Motivated
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4. Make Your Education Section a Reason To Hire You
Tech support attracts people from all walks of life. Some get in through their education, others on their knowledge, others—who knows how they get through? If you have a bachelor’s degree, you should display it appropriately and make it another reason to get hired.
If you have substantial experience and are a Tier 3 support already, feel free to only list your school, degree name, and graduation date. If you’re just starting out, list your GPA, and beef up this section with relevant coursework or Achievements sections.
Technical Support Engineer Resume Sample—Education
Expert Hint: A good LinkedIn profile can go a very long way. If someone goes to that extent to find out more about you, make sure you reward them with something interesting, so they reward you with that job. Check out our LinkedIn career advice.
5. Escalate Your Tech Support Resume With Added Sections
To keep things clean and easy to navigate, you may want to break up all the additional information, such as your CompTIAs, your JIRA skills, and your French proficiency into different sections. Your list of certifications on a resume should come first.
You can also add other bonus resume sections:
- Additional Activities
- Foreign Languages
- Hobbies and Interests
- Professional References
- Skills—if you haven’t included them as part of your other sections
Just see how different these two tech support resume examples are:
Technical Support Specialist Resume Example—Extra Sections
And just like that, you should be ready to put that headset on, once you’ve written a cover letter, that is. It won’t take you more than 15 minutes or so, but will help to make your resume stand out. Also, about 50% of all hiring managers expect one.
Expert Hint: Got the technical know-how, but not good on the phone? Update your confidence with a HDI Customer Representative certification, and expand your certifications section.
Double your impact with a matching resume and cover letter combo. Use our cover letter builder and make your application documents pop out.
Want to try a different look? There’s 18 more. A single click will give your document a total makeover. Pick a cover letter template here.
Before you send off your technical support specialist resume:
- Check your resume format—margins, fonts, 1 page, reverse chronological.
- Begin by reworking our tech support resume sample.
- Stud your tech support job description with achievements and numbers regarding your performance.
- Add your certifications, skills and other bonus sections to round off.
- Write a tech support cover letter. You can get started with this IT cover letter example and, if you want to highlight your excellent customer service skills, check out also this customer service rep cover letter guide.
Got questions on how to write a great resume for tech support jobs? Did we help you get your tech support resume right? Leave a comment. We’ll be happy to reply.