Technical Support Resume—Example and 25+ Writing Tips
Technical Support Resume—Example and 25+ Writing Tips
You’re sending out tech support resumes, but there are no replies in your inbox? Have you tried turning it on and off again?
Dave Rygielski
Career Expert
You have the knowledge, the skills, and you’re a natural talker.
If you could just get them on the phone, you could surely talk yourself into that tech support specialist job.
Nobody’s calling.
Your tech support resume is piling up somewhere with the others, like overdue user tickets after a Labor Day weekend.
Just like there are tricks to get immediately dealt with or escalated to management, there are resume tips and tricks that will escalate your resume to management.
There are also mistakes you can make that make sure your query never gets dealt with.
In this guide:
A tech support resume sample better than 9 out of 10.
The definitive guide on the resume format.
How to list your education, certifications, and skills.
Tricks that will allow you to write the best possible tech support job description.
I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your resume.” Patrick
I love the variety of templates. Good job guys, keep up the good work! Dylan
My previous resume was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful! George
Technical Support Resume Sample You Can Make Your Own
Lillie M. Brown
Technical Support
Personal Info
4058 Green Street
Nashville, TN 37201
390-042-0092
lillie@brown.com
linkedin.com/lbrown
Summary:
Meticulous IT support technician with 3+ years of experience in providing Tier 2 technical support. Regularly handled 200+ tickets per week, and solved 98.5% of issues without seeking the help of Tier 3 support. Commended 3 times for best monthly ticket response times in a team of 60 support techs. Seeking to apply dynamic skills to a position as Tier 3 tech support at XWare Inc.
Experience
IT Support Technician (Tier 2)
GloWare
10.2018–10.2020
Regularly handled 200+ user tickets per week, solving 98.5% of issues without T3 assistance.
Commended 3 times for best monthly ticket response times in a team of 60.
Gained recognition 2 times by DevTeam for precise case documentation allowing for better and faster fixes.
Assisted T1 technical support with tickets outside their scope of responsibility.
Trained and onboarded 12 new T1 and T2 tech supports.
IT Support Technician (Tier 1)
GloWare
10.2017–0.2018
Handled 150+ T1 tickets per week.
Suggested 8 improvements to common problem scripts.
Maintained a client satisfaction rate of 99%.
Education
BS in Computer Science
Chicago University
GPA: 3.8
2014–2018
Certifications
CompTIA A+
ITIL Foundation
MCSA: Windows 10
HDI Customer Service Representative
Languages
Spanish – Conversational
French – Conversational
Key Skills
Logical Thinking
Active Communication
Active Listening
Customer Service Skills
Interpersonal Skills
Problem-Solving
Creative Thinking
Jira Service Desk
TOPdesk
Windows 10
Ready to start troubleshooting?
1. Troubleshoot Your Tech Support Resume Format
Everything is easier with a clear script, right? When you are guided through, step by step, it is easier to get cooperative. You literally have seconds of the recruiter’s attention. Don’t waste it by making someone wonder what made you use that font.
The one-page resume is usually enough. A resume with 2 pages is fine, as long as you have enough great accomplishments to fill up the extra space.
Order your resume sections like this: Header, Objective or Summary, Experience, Education, and “Additional.”
Send a PDF resume file, unless instructed otherwise.
Get your headset plugged in.
2. Write a FAQ: The Tech Support Resume Summary or Objective
In technical support, and recruitment alike, certain questions get asked very frequently. Having a short and concise answer is key to an effective outcome. In your resume profile, you should answer a few questions in one sentence each:
Start with a power adjective that describes you, job title, years of experience, and Tier.
In the next sentence, describe your relevant experience using numbers and accomplishments, using resume keywords from the job ad for reference.
Follow that up with one super-achievement.
Refer to the employer in the last sentence, to show that you’re seeking a tech support position at that specific company.
Instead of a summary, write a resume objective statement. In it, talk up your skills and achievements as they relate to tech support.
Tech Support Resume Objective—Example
Expert Hint: How to write a resume profile? It is best to do this once you have completed the other sections of your technical support resume, especially your job description.
3. Write Faultless Tech Support Job Description and Skills Sections
You may think it is hard to stand out amongst other tech supports. Most tech support resumes will not quantify the impact of their work. They don’t know how many tickets they deal with, and what their average response times and satisfaction rates are.
Don’t worry if your metrics aren’t super good. Just knowing them shows you care about your performance at work. Try to build up to 6 bullet points that are varied and relevant to your next position.
Check out this job description from one of our tech support resume samples:
Technical Support Job Description for a Resume
Once you have your metrics and achievements, don’t then flood them with a list of empty statements about being calm on the phone. If you want to list some interpersonal qualities, do so in a list of skills for a resume. This can be especially useful if you are writing a first resume with no experience.
Tech Support Skills for Resume
IT Service Management (ITSM) Software (e.g., TOPdesk, ServiceNow, Spiceworks, Jira Service Desk, SolarWinds Service Desk, CA Service Desk Manager)
Information Technology Infrastructure Library (ITIL)
The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now.
Nail it all with a splash of color, choose a clean font, and highlight your skills in just a few clicks. You're the perfect candidate, and we'll prove it. Use our resume builder now.
4. Make Your Education Section a Reason To Hire You
Tech support attracts people from all walks of life. Some get in through their education, others on their knowledge, others—who knows how they get through? If you have a bachelor’s degree, you should display it appropriately and make it another reason to get hired.
If you have substantial experience and are a Tier 3 support already, feel free to only list your school, degree name, and graduation date. If you’re just starting out, list your GPA, and beef up this section with relevant coursework or Achievements sections.
Technical Support Engineer Resume Sample—Education
Expert Hint: A good LinkedIn profile can go a very long way. If someone goes to that extent to find out more about you, make sure you reward them with something interesting, so they reward you with that job. Check out our LinkedIn career advice.
5. Escalate Your Tech Support Resume With Added Sections
To keep things clean and easy to navigate, you may want to break up all the additional information, such as your CompTIAs, your JIRA skills, and your French proficiency into different sections. Your list of certifications on a resume should come first.
Skills—if you haven’t included them as part of your other sections
Just see how different these two tech support resume examples are:
Technical Support Specialist Resume Example—Extra Sections
And just like that, you should be ready to put that headset on, once you’ve written a cover letter, that is. It won’t take you more than 15 minutes or so, but will help to make your resume stand out. Also, about 50% of all hiring managers expect one.
Expert Hint: Got the technical know-how, but not good on the phone? Update your confidence with a HDI Customer Representative certification, and expand your certifications section.
Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.
Got questions on how to write a great resume for tech support jobs? Did we help you get your tech support resume right? Leave a comment. We’ll be happy to reply.
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Written byDave Rygielski
Dave is a career expert delivering a wide range of well-researched advice regarding the job hunting and application process. At ResumeLab, his data-driven resume and cover letter guides help readers capitalize on their potential.