Customer Service Resume Examples—Sample and 25+ Writing Tips

A customer service resume example that lands interviews. Make your retail customer service resume quickly. Follow Expert Hints.Learn from good vs. bad examples.

Maciej Duszyński, CPRW
Maciej Duszyński, CPRW
Customer Service Resume Examples—Sample and 25+ Writing Tips

Ticket #299

 

“Looking for the best customer service representative. 401k, dental, life, medical, vision, paid time off. 70K. Please help!”

 

Do you want to solve this issue?

 

So—

 

Make a customer service resume that delivers.

 

This is the right place to start.

 

This guide will show you:

  • Best customer service resume examples that get jobs.
  • How to ace your customer service resume skills and job description sections.
  • How to write customer service resumes that get the interview.
  • Expert Hints and examples to boost your chances of landing customer service jobs.

 

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Customer Service Resume—Sample

 

Alex Murphy

Phone: +1-299-321-7878
Email: alex.murphy@gmail.com
LinkedIn: linkedin.com/in/alex-murphy
Twitter: twitter.com/murphy-rbcp

 

Summary

 

A cooperative and dependable customer service rep with 3+ years of experience. Eager to join ContiMax Inc. to support and maintain a high level of customer service, and analyze data and reports. In previous roles optimized CS processes that sped up customer request reaction time by 200%, and received 95% positive customer survey results.

 

Experience

 

2016–2017
Ohio Saves, Dayton, IL
Customer Service Representative

  • Developed strong, proactive, customer-focused relationships with contractors to help drive demand.
  • Responded to contractor and customer requests (phone, email, Web) by answering questions, providing information, and presenting solutions to problems.
  • Prepared bi-weekly reports by collecting and analyzing contractor and project information.
  • Analyzed data to identify trends, and flagged issues that could be addressed through program or process improvements.
  • Wrote and formatted memos, letters, notes, and other documents.

Key achievements:

  • Identified and amended a major process bottleneck that ultimately sped up customer request reaction time by 200%.
  • Received 95% positive customer survey results.
  • Maintained customer retention rate 50% higher than the company average.

 

2015–2016
Car Go!, Chicago, IL
Junior Customer Service Rep

  • Answered multi-line telephone in a professional manner and interacted with customers face-to-face.
  • Received and processed payments.
  • Update vehicle notes in the system.
  • Contacted clients to obtain vehicle pick-up information.
  • Filed documents and processed incoming and outgoing mail according to criteria.

Key achievements:

  • Automated and streamlined MS Excel-based vehicle database that reduced data input time by 150%.

 

Education

 

2016
DePaul University, Chicago, IL
Organizational Communication, BA
GPA 3.9

Relevant coursework:

  • Communication and Organizational Change
  • Diversity, Leadership and Team Building
  • Communication and Corporate Culture
  • Conflict Management and Negotiation

 

Certifications

 

  • Certified Customer Service Professional
  • NLP Practitioner Certification

 

Associations

 

  • National Customer Service Association (NCSA)—Member

 

Interests

 

  • Psychology of communication
  • 19th-century pointillism

 

Key Skills

 

  • Written and Oral communication
  • Problem-solving
  • Adaptability
  • Time management
  • Organization
  • Collaboration
  • Research skills
  • Customer service
  • Multi-tasking
  • MS Office
  • G-Suite
  • Zendesk
  • Salesforce

 

Languages

 

  • Spanish (Bilingual)
  • German (Conversational)

 

1. Choose the Best Customer Service Resume Format

 

The power of first impressions.

 

Who knows more about this than a customer service representative?

 

Here’s the thing:

Your professional customer service resume has 7 seconds to impress the recruiter.

 

So—

 

What is the best customer service resume format?

 

  • Stick to the reverse-chronological resume format for your resume. It focuses on your customer service experience and key achievements.
  • Go for simple and readable resume fonts. It’s best for them to range between 10 and 14pt. Add simple headings, and use white space to your advantage. Clutter is unwelcome.
  • Make it one-page long. It’s the optimal resume length for all customer service resumes.
  • Start off with a customer service resume objective or summary. Then add a customer service job description, followed it up with the education section.
  • Put your customer service resume skills in a separate section, add information on your certifications, interests, and languages.

Expert Hint: Export your insurance customer service resume to a PDF file. This way your resume formatting will be intact and the ATS will have no problem reading it.

2. Start with a Customer Service Resume Summary That Turns Heads

 

You know how important it is to make a connection with a customer.

 

But first—

 

Your CSR resume must make a connection with the hiring manager.

 

And the opening statement is where the connection happens.

 

Follow this simple formula to write a good resume summary for a customer service resume:

 

  1. An adjective
  2. Job title
  3. Years of experience
  4. What you can offer and how it will help
  5. Your biggest achievement

 

Customer Service Resume—Summary Examples

Good example
A cooperative and dependable customer service rep with 3+ years of experience. Eager to join ContiMax Inc. to support and maintain a high level of customer service, and analyze data and reports. In previous roles optimized CS processes that sped up customer request reaction time by 200%, and received 95% positive customer survey results.
Bad example
An experienced customer service representative who would like to join your company. Great communicator. Wishes to keep developing professionally.

What About CSR Resume With No Experience?

 

Even if you think you have no experience—

 

You do have some.

 

It just may not be experience in the field. But as long as it’s relevant, it’s ok. Your education, internships, and volunteering work count.

 

The only difference is you won’t be writing a resume summary, but—

 

A customer service resume objective.

 

Career objectives show hiring managers you’re a good fit. They give priority to your achievements rather than professional experience.

 

The examples below show you how to write a resume objective for customer service on an entry-level resume:

 

Customer Service Resume Objective—Examples

Good example
A dependable customer service rep with a BA in organizational communication from DePaul University (GPA 3.9). Eager to join XYZ to help maintain a high level of customer service. Strong background in the psychology of communication. Working towards obtaining NLP Practitioner Certification.
Bad example
A recent college graduate wishing to gain experience at your company as customer service representative.

Expert Hint: Write your customer service resume objective or summary at the very end. Go through your resume, hand-pick the things you take pride in, and write a snappy intro.

3. Write the Best Customer Service Resume Skills and Job Description Sections

 

Congratulations!

 

The recruiter believes you’re worthy of more than 7 seconds of their attention.

 

Now—

 

Help them make a choice, and prove you’re the gem they’ve been looking for.

 

Here’s the best way to describe customer service experience on a resume:

 

  1. Take a good look at the job posting.
  2. Identify the customer service resume skills and duties the employer is after.
  3. Describe your customer service experience using the phrases from the job listing.

 

Follow these three simple steps to match your customer service resume profile with the recruiter’s requirements and expectations.

 

Customer Service Job Description for Resume—Example

Good example
  • Developed strong, proactive, customer-focused relationships with contractors to help drive demand.
  • Responded to contractor and customer requests (phone, email, Web) by answering questions, providing information, and presenting solutions to problems.
  • Prepared bi-weekly reports by collecting and analyzing contractor and project information.
  • Analyzed data to identify trends, and flagged issues that could be addressed through program or process improvements.
  • Wrote and formatted memos, letters, notes, and other documents.
Bad example
  • Responsible for relationships with customers
  • Responsible for contractor requests
  • Responsible for reports
  • Responsible for analyzing data
  • Responsible for preparing documentation

Here’s the thing:

 

It’s often not what customer service experience you’ve had but—

 

How you describe your customer service experience on a resume that makes the difference.

 

To cut a long story short: before you have a chance to meet the recruiter in person, your resume needs to do two things:

 

  1. Beat the ATS.
  2. Impress the recruiter.

 

The Applicant Tracking System (ATS) screens tons of resumes to decide if the candidates meet the basic criteria. It does so by looking for customer service resume keywords.

 

Here’s the kicker:

 

The keywords you need for your customer service resume are right in the job ad.

 

This explains why the language of your resume must be similar to (if not the same as) the language in the job ad.

 

A well-written customer service resume job description will help you a lot.

 

But that’s only half the job.

 

Your customer service resume bullets must impress the recruiter.

 

Here’s how—

 

Show your accomplishments.

 

In other words: don’t just list your responsibilities. Add results and numbers.

 

Customer Service Resume Example—Achievements

Good example
  • Identified and amended a major process bottleneck that ultimately sped up customer request reaction time by 200%.
  • Received 95% positive customer survey results.
  • Maintained customer retention rate 50% higher than the company average.

Quantify your achievements with numbers and percentages.

 

You don’t have to add numbers everywhere, though.

 

Pick out one or two accomplishments you’re proud of, and put them in a separate key achievements subsection on your customer service resume.

 

And—

 

Make sure your customer service resume highlights your skills and qualifications.

 

If the experience section is done right, it already has both: good skills for customer service resume and customer service resume keywords.

 

What you need to do now is make them more visible.

 

How?

 

List your customer service resume skills in a separate section.

 

Customer Service Resume Skills—List

 

  • Written and Oral communication
  • Problem-solving
  • Adaptability
  • Time management
  • Organization
  • Collaboration
  • Research skills
  • Customer service
  • Multi-tasking
  • MS Office
  • G-Suite
  • Zendesk
  • Salesforce

 

Although there’s no such thing as a universal list of skills for customer service resumes—

 

Most CSRs must demonstrate strong soft skills. In other words, to succeed in a CSR role, you have to be a people person.

 

Double-check the job ad to make sure your customer service skills list is on point. Use the same phrasing to make sure the ATS will deem them relevant as well.

Expert Hint: Avoid listing too many skills on your sales customer service resume. Pick out top ten and leave out the rest. This way you’ll avoid the so-called presenter’s paradox.

4. Turn Boring Education Into a Reason to Hire You

 

Listen:

 

No customer is too small to be ignored.

 

The same is true about your entry-level customer service resume.

 

Don’t ignore any section.

 

Apart from the school name and degree, list relevant coursework, and your GPA (if it’s above 3.5). Extracurricular activities or student societies are also welcome.

 

Entry-level Customer Service Resume Sample—Education

Good Example

2016
DePaul University, Chicago, IL
Organizational Communication, BA
GPA 3.9

Relevant coursework:

  • Communication and Organizational Change
  • Diversity, Leadership and Team Building
  • Communication and Corporate Culture
  • Conflict Management and Negotiation
Bad Example
2016
DePaul University
Organizational Communication, BA

Expert Hint: The education resume section is particularly important on an entry-level customer service resume. As you become more and more experienced, the recruiter’s attention will naturally shift towards your professional achievements.

5. Light Up Your Customer Service Resume With These

 

You know that feeling:

 

Helping a customer solve an issue they could not resolve themselves.

 

Now—

 

Help the recruiter make the decision to hire you.

 

Boost your professional customer service resume. Add information on your certifications on a resume, professional association membership, interests on a resume, and foreign languages.

 

Certifications

 

  • Certified Customer Service Professional
  • NLP Practitioner Certification

 

Associations

 

  • National Customer Service Association (NCSA)—Member

 

Interests

 

  • Psychology of communication
  • 19th-century pointillism

 

Languages

 

  • Spanish (Bilingual)
  • German (Conversational)

Expert Hint: Boost your chances of landing a job by learning how to write a cover letter. Less than half of applicants write them but more than 50% of the recruiters want to read them.

Key Points

 

This is how to write a customer service resume:

  • Pick the best customer service resume template. A senior customer service representative resume will have a larger job description section than an entry level customer service resume.
  • Use the best customer service resume format. Stick to a single page, add relevant information, export it to a PDF file, and use white space.
  • Tailor it to a job offer. The skills and abilities on your resume for customer service must reflect the employer’s requirements. Double-check your resume against the job posting, and include the right keywords for a customer service resume.
  • Make the most of your education. This section needs to work to your advantage. Especially on an entry-level customer service resume.
  • Brighten it with extras. Certifications, interests, and languages—all these boost your value in the eyes of the employer.

 

Questions on how to write the best customer service resume? Do you have useful advice on writing resumes for various customer service positions (airline customer service resume or bank customer service resume)? We’d love to hear from you. Leave your comment below.

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Maciej Duszyński, CPRW
Maciej Duszyński, CPRW
Certified Professional Résumé Writer, Career Expert
Maciej Duszynski is a certified professional resume writer (CPRW), career advice writer and a resume expert at ResumeLab. With over 8 years of experience in recruitment, hiring, and training, Maciej shares insider HR knowledge to equip every job seeker with professional advice to nail the job hunt. His insights have been featured by the Chicago Tribune, SparkPeople, Toggl, Referral Rock, and Databox, among others. Maciej has helped job candidates at all stages of their career paths, from interns to directors to C-suite members, to thrive in their job. His mission is to help you find the right opportunity and create a job application that gets you the career you deserve. Maciej holds a Master’s degree in English with a specialization in communication and education management.

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