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Salesforce Resume—Samples, Skills, and 25+ Writing Tips

You help businesses turn interested passersby into satisfied customers. Use your Salesforce resume to prove that you’ve got the real-world skills to match your Trailblazer rank.

Dominique Goldschmitt
Dominique Goldschmitt
Career Expert
Salesforce Resume—Samples, Skills, and 25+ Writing Tips

Abstract: Salesforce professionals work on and/or help businesses work with the Salesforce CRM platform. The purpose of your Salesforce resume is to show you have the hard skills associated with your chosen specialization as well as the people skills to make an impact.

If a resume is like a CRM element, then—

 

Most Salesforce resumes are far from landing the hiring manager’s purchase decision.

 

You need to funnel hiring managers from initial resume filtering to making an offer.

 

You need to do for yourself what Salesforce does for businesses.

 

Your Salesforce resume is the first step to all of this.

 

In this guide:

 

  • A Salesforce resume sample better than most.
  • How to create the perfect Salesforce job description for resumes.
  • How to write a resume for Salesforce jobs that stands out.
  • Expert tips and examples to boost your chances of landing a Salesforce job.

 

Save hours of work and get a resume like this. Pick a template, fill it in. Quick and easy. Choose from 18+ resume templates and download your resume now.

 

Create your resume now

 

salesforce resume example

 

What users say about ResumeLab:

I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your resume.”
Patrick

I love the variety of templates. Good job guys, keep up the good work!
Dylan 

My previous resume was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful!
George

Create your resume now

 

Salesforce brings in such a wide range of fields, maybe you need something more specific? See our guides:

 

 

Salesforce Resume Sample

 

Mireya Doss

Salesforce Business Analyst

 

Personal Info

Phone: 715-201-4716

E-mail: mireya.g.doss@reslab.com

linkedin.com/in/mireyagdoss

 

Summary

 

Creative Salesforce business analyst with 5+ years’ experience, ranked Ranger on Trailhead. Seeking to help ABC Company improve business processes and efficiency in Salesforce. At Flak Consulting, identified process repetitions, bottlenecks, and infrequent routes, boosting overall efficiency by 5%, and created 120+ data flow and process flow diagrams to facilitate better system understanding.

 

Experience 

 

Salesforce Business Analyst

Flak Consulting, Stockton, CA

May 2018–present

  • Identified process repetitions, bottlenecks, and infrequent routes, boosting overall efficiency by 5%.
  • Created 120+ data flow and process flow diagrams to facilitate better system understanding.
  • Conducted internal training sessions on Salesforce technology functionalities for 50+ business users.
  • Worked with commercial teams to address customer billing issues, reducing complaints by 64%.

 

Salesforce Business Analyst

Illuxina, Stockton, CA

Aug 2016–May 2018

  • Managed BA project deadlines, maintaining 93% on-time completion rate.
  • Implemented project related to quality assurance (QA) and user assisted testing (UAT), decreasing QA issues by 37% through better data flow.
  • Developed training materials and training activities for 10+ high-level operators.
  • Created Salesforce demo package, cited as having been instrumental in securing $11 million in budget allocations.

 

Education 

 

BS in Business Administration (Business Analytics concentration)

University of the Pacific, Stockton, CA

2015

  • Pursued a passion for business management coursework.
  • Graduated with a 3.9 GPA.

 

Certifications

 

  • Salesforce Administrator, Trailhead, 2016

 

Languages

 

  • English – native speaker
  • Portuguese – communicative

 

Key Skills 

 

  • Salesforce AppExchange
  • Process automation
  • Salesforce CRM
  • Requirements gathering
  • Customer service
  • Teamwork
  • Presentation skills
  • Communication skills

 

Now here’s how to write a Salesforce resume they’ll love:

 

1. Go With the Right Salesforce Resume Format

 

A big part of any Salesforce role is the clear presentation of data.

 

Your Salesforce resume should meet the same high standards—

 

Resumes that don’t look right are the first to go when competition is fierce.

 

To have your resume end up in the right pile—

 

Make your resume format clean, spacious, and logical. 

 

Here’s how to format your resume the right way:

 

Salesforce Resume Format

 

  • Use the reverse-chronological resume format if you’ve been working for employers. You can consider a functional resume format if you’ve been freelancing in the Salesforce space, but be warned: recruiters are much more familiar with the reverse-chronological resume. A functional one may intrigue them… or it may confuse them and cause them to move on. 
  • Choose an understated, professional resume font like Calibri or Helvetica in 11–12 pt. Make your headings bigger (13–14 pt) to improve readability. 
  • Leave your resume margins at one inch all round and leave plenty of white space throughout. This will make your resume easy to skim. 
  • Submit a one-page resume. Salesforce professionals don’t typically need more. Go for a two-page resume only if you have 10+ years of relevant experience. 
  • Include these sections: Professional resume heading, Profile (Summary or Objective), Experience, Education, and Skills. Other sections, like your certs, hobbies, or language skills are optional, depending on your experience and circumstances. 

 

Most people in the know will tell you to save your resume in PDF rather than as a *.docx file.

 

And they’ll generally be right.

 

But—

 

Remember that many employers use Applicant Tracking Systems (ATSs) that can’t parse PDF.

 

So—

 

Always check the job ad for file-type preferences.

 

2. Start With a Compelling Salesforce Resume Profile

 

Wherever you fit in the Salesforce ecosystem—

 

You need your resume to stand out right from the outset.

 

Do this with a professional resume profile that cuts right to the chase. Placed right below the header of your resume (where your contact info sits), it’s a 3–4 sentence elevator pitch, showcasing the best bits from your resume. 

 

Got a year or more of Salesforce experience?

 

Go with a resume summary and show them the trails you’ve blazed.

 

Use:

 

  1. One adjective (efficient, dedicated, creative)
  2. Job title (Salesforce BA, Salesforce Admin, Salesforce Architect)
  3. Years of experience (2+, 5+)
  4. How you’ll help (create efficient Salesforce CRM solutions)
  5. Two or three of your most relevant achievements (managed BA project deadlines, maintaining 93% on-time completion rate, created Salesforce demo package, cited as having been instrumental in securing $11 million in budget allocations)

 

Let’s see some sample resume summaries for Salesforce pros:

 

Salesforce Resume Samples—Summary

Good Example

Creative Salesforce business analyst with 5+ years’ experience, ranked Ranger on Trailhead. Seeking to help ABC Company improve business processes and efficiency in Salesforce. At Flak Consulting, identified process repetitions, bottlenecks, and infrequent routes, boosting overall efficiency by 5%, and created 120+ data flow and process flow diagrams to facilitate better system understanding.

Bad Example

Salesforce BA with 5 years’ experience. Seeking opportunity to join a well-organized company with properly designed office space (no open space). At Flak Consulting, identified process repetitions, bottlenecks, and infrequent routes and created data flow and process flow diagrams.

See that?

 

The first Salesforce resume example hits it on the head with quantified achievements and a focus on what the candidate has to offer the employer.

 

The second… isn’t entirely terrible, but it fails to address the new employer’s needs directly—plus, the claims are not quantified and therefore less believable. 

 

Now, what if you have little or no Salesforce jobs experience?

 

Go with a resume objective and lean on achievements from non-Salesforce jobs. That can mean relevant successes from other jobs (e.g. data or business analysis) or academic accomplishments if you’re writing a recent college graduate resume

 

Here’s what resume objectives can look like for Salesforce jobs: 

 

Salesforce Resume Samples—Objective

Good Example

Dedicated Salesforce business analyst with 9+ months’ experience, ranked Ranger on Trailhead. Seeking to help ABC Company improve business processes and efficiency in Salesforce. Managed BA project deadlines at Illuxina, maintaining 93% on-time completion rate, and developed training materials and training activities for 10+ high-level operators.

Bad Example

Only just started working with the Salesforce platform, but I’ve completed a ton of the Trailhead modules and have some experience. Looking for a solid company and a fun-loving team to join.

Again, focusing on what you can do for them and putting numbers to everything you can is the way to go.

 

Struggling?

 

Here’s a lifeline:

 

Write your resume profile last of all—

 

You’ll do a better job of it once you’ve got your job descriptions and skills section done.

 

3. Write the Perfect Salesforce Resume Skill and Job Description Sections

 

What’s more convincing?

 

“I just know I’d be good at this.”

 

Or—

 

“I’ve already handled something just like this, here’s what I was able to achieve.”

 

Make your resume work experience section a showcase of relevant achievements.

 

How to write a job description for Salesforce professionals:

 

  1. Re-read the job ad.
  2. Highlight the Salesforce skills and duties in it.
  3. Think of times you’ve used those skills to make an impact.
  4. Write resume bullet points that describe those times and quantify the results.

 

These Salesforce resume examples show how:

 

Salesforce Job Description for a Resume

Good Example

Salesforce Business Analyst

Flak Consulting, Stockton, CA

May 2018–present

  • Identified process repetitions, bottlenecks, and infrequent routes, boosting overall efficiency by 5%.
  • Created 120+ data flow and process flow diagrams to facilitate better system understanding.
  • Conducted internal training sessions on Salesforce technology functionalities for 50+ business users.
  • Worked with commercial teams to address customer billing issues, reducing complaints by 64%.
Bad Example

Salesforce Business Analyst

Flak Consulting

2018–present

  • Identified process repetitions, bottlenecks, and infrequent routes.
  • Created data flow and process flow diagrams to facilitate better system understanding.
  • Conducted internal training sessions on Salesforce technology functionalities.
  • Worked with commercial teams to address customer billing issues.

Small enough change, big difference in outcomes.

 

The first example sticks to relevant facts and backs up claims with numbers.

 

Now, while you have that job ad open—

 

Let’s take care of your resume skills section, too. The process is similar as for writing your job description: 

 

Go over the skills mentioned in the ad, pick 10 that you’re confident you have, and put them on your resume. Easy! 

 

The following lists will help you out with the wording:

 

Salesforce Resume Skills

 

Hard skills

 

  • Salesforce AppExchange
  • Process automation
  • Data management
  • Reports and dashboards
  • Salesforce CRM
  • Requirements gathering
  • Flow and process diagramming
  • Sales and marketing
  • Needs analysis
  • Business case definition

 

Soft skills

 

 

The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now.

 

create your resume now

 

CREATE YOUR RESUME NOW

 

Nail it all with a splash of color, choose a clean font, highlight your skills in just a few clicks. You’re the perfect candidate and we’ll prove it. Use the ResumeLab builder now.

 

4. Turn Run-of-the-Mill Education Into a Reason to Hire You

 

One of the great things about the Salesforce space:

 

There’s something for everyone.

 

Some roles require long years of education

 

Others, little more than a working knowledge of the Salesforce platform.

 

Either way, your schooling needs to make an appearance on your job application. Here’s how to add education to a resume

 

  • First, list your degree, school name, and graduation year. If you’re an experienced Salesforce pro, that’s all you need, so congrats—you can move on to the next section. 
  • If you’re a recent graduate, however, it’s worth expanding your education section with extra bullet points. Consider adding relevant coursework to your resume, listing extracurriculars that show your soft skills, or showing off academic achievements like a high GPA or honors on your diploma. 

 

This Salesforce resume example shows how:

 

Salesforce Resume Example—Education

Good Example

BS in Business Administration (Business Analytics concentration)

University of the Pacific, Stockton, CA

2015

 

  • Graduated with a 3.9 GPA.
  • Relevant coursework: Business Management, Microeconomics, Predictive Analytics, Consumer Behavior, Marketing Channels. 
  • Active member of the Pacific Chess Club, two-time College Chess Champion. 

Expert hint: Still in college? List your unfinished degree (complete with the expected graduation year), followed by details of your high school diploma: school name, location, graduation year. 

 

5. Seed Your Salesforce Resume With Added Sections

 

You’d be doing yourself a disservice if you ended your Salesforce resume with just experience, education, and skills sections. 

 

Chances are, that’s what every resume in the recruiter’s inbox contains (though yours is already way better, since you’ve tailored your resume to the job so closely). 

 

Time to take it from good to spectacular

 

Add one or two bonus sections:

 

 

These two Salesforce resume examples show yes vs no:

 

Salesforce Resume Samples—Extra Sections

Good Example

Certifications

 

  • Salesforce Administrator, Trailhead, 2016

 

Languages

 

  • English – native speaker
  • Portuguese – communicative
Bad Example

Hobbies and Interests

 

  • Gaming on Steam OS
  • Reconstructing primitive weapons
  • Painting landscapes by numbers

 

Languages

 

  • English, Portuguese

Night, meet day.

 

The first example shows how to correctly list certifications on a resume:

 

With the name of the institution or website, plus the year when it was obtained. With the Salesforce Trailhead making certs so easily accessible, there’s no excuse for not having one or two, really. 

 

The second example, meanwhile, fails to remain relevant to the job. There’s nothing wrong with painting by numbers—

 

But it doesn’t belong on your resume, since it brings no extra value to the employer. 

 

One last step:

 

You’ll need to write a cover letter to go with your Salesforce resume. 

 

It’s not optional unless they’ve explicitly asked you not to include one.

 

Double your impact with a matching resume and cover letter combo. Use our cover letter builder and make your application documents pop out.

 

create your cover letter now

 

CREATE YOUR COVER LETTER NOW

 

Want to try a different look? There’s 18 more. A single click will give your document a total makeover. Pick a cover letter template here.

 

Key Points

 

For a Salesforce resume that gets interviews:

 

  • Use the Salesforce resume template up top. It’s as clean and clear as a freshly set-up dashboard.
  • Put Salesforce achievementsin your resume profile, work experience, and education sections to show you’ve handled it all before.
  • Choose the right Salesforce skills to include in your Salesforce resume. The job ad is your guiding light here.
  • Write a Salesforce cover letter. It’s your opportunity to put your passion on display as you make a strong case for your candidature.

 

Still not sure how to include Salesforce on a resume? Leave a question in the comments below. We’ll be happy to get back to you. Maybe your fellow readers will chime in too.

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Dominique Goldschmitt
Dominique Goldschmitt
Dominique is a career expert specializing in resume and cover letter writing advice. Having worked for both start-ups and corporations, she knows all the ins and outs of the recruitment process. At ResumeLab, Dominique shares her knowledge with job seekers at all stages of their career paths, from interns to directors to C-suite members.

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