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Abstract: Hospitality is the industry of taking care of guests and fulfilling their needs, be it at the front desk of a hotel, or elsewhere. Your hospitality resume must highlight your relationship building skills and a strong organizational focus.
Hospitality jobs are as similar and alike as the guests you host. Which is not at all. The skills required are the same, the responsibilities too, so what’s the difference between the front desk clerk at Hilton and the one at Shabby Motels Inc.?
Probably their hospitality resume. One was as messy and mismatched as the rooms at Shabby Motels, so it fit right in. So, how do ou write a 5-star resume for hospitality jobs?
In this guide:
- A hospitality resume example that gets the interview.
- Tips on building your job description for maximum effect.
- Expert hints to increase the chances of your hospitality job application.
Let’s get checked in.
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Hospitality Resume Example You Can Copy and Use
Carrie D. Perry
931 Bird Spring Lane
Houston, TX 77099
Personable front-desk clerk with 6+ years of hostel and hotel experience of dealing with up 200+ guests daily. Maintained 99% guest ratings throughout the 4 years with InTown Suites, reduced the number of complaints, and collected a range of awards. Seeking to apply proven skills to provide world-class service in a position with Hilton Treetop.
Front Desk Clerk
InTown Suites, Houston
- Greeted, checked in and out, and assisted 200+ guests daily.
- Received 99% positive guest ratings based on a check-out survey on the hotel website.
- Earned “Employee of the Month” award 9 months in a row in 2018.
- Distinguished by guests for exceptional knowledge of the city and surrounding attractions.
- Prepared daily reports and handled up to $10K of cash at the end of the shift.
- Reduced the number of guest complaints submitted to the manager by 65%.
Front Desk Clerk
White Ranch Hostel, Houston
August 2014—November 2016
- Obtained the best sales results for extra services for 14 months in a row.
- Voluntarily worked in the hostel laundry room twice a week.
- Awarded “The Most Cheerful Employee” prize.
Bachelor of Art: Public Relations, 2012-2015
University of Texas, Austin, United States
- CRM Software
- Data Entry
- MS Office
- Tourist Attraction Knowledge
- Russian (fluent)
- Polish (intermediate)
- Czech (beginner)
That’s a hospitality resume ready for the spring, summer, autumn and winter! (Four Seasons, get it?) Now here’s how to write your own:
1. Use a Professional Resume Format
You wouldn’t present to guests in a creased shirt or with messy hair (unless you’re at Shabby Motels Inc., I guess!). You wouldn’t even go to the interview like that. So, why do so many people send disorganized, unclear hospitality resumes?
We don’t know why, but we know they do. And that is good news for you—because after you apply the following tips, you will stand out like a Louis Vuitton on the luggage cart.
Here’s the business resume format:
Hospitality Resume Format
- Order your experience in the reverse-chronological resume format.
- Use presentable and legible resume fonts, like Arial, Calibri or Tahoma.
- Set 1-inch resume margins.
- How long should your resume be? Fit everything on a 1-page resume.
- Outline your resume like this: Resume Header, Objective, Education, Experience and “Additional.”
- Save your resume as a PDFto protect formatting, unless instructed otherwise.
- Use a simple resume template, it’s more readable.
Expert Hint: One of the worst resume mistakes you can make is to underestimate the importance of studying the job description and getting to know the employer before you send your resume.
2. Ding Their Bell With Your Hospitality Resume Objective
If you had to complete your interview in an elevator by the time you got to the top floor, what would you say? That’s the best way to think about your resume profile. What would really convince someone to hire you?
Craft an attention grabbing professional summary by answering each questions concisely:
- Who are you, what’s your experience (expressed as years+)?
- What’s your most unique achievement?
- What’s your most impressive/relevant achievement?
- What can you do for this employer?
4-6 lines is plenty. Draw their attention and make them read the rest of your hotel resume.
Hospitality Resume Summary—Example
Don’t hide behind empty statements and generalizations. Refer to real achievements, and hit them with your strongest suit.
Hotel Resume Objective—Example
Expert Hint: How to make starting a resume easier? It is by far easiest to do this once you have completed the other sections of your resume for hospitality jobs, especially your job description.
3. Impress With Your Job Description and Skills
You can’t bore someone into giving you a job. You can only impress them into giving you a job. Therefore, don’t be a laundry list! A laundry list resume is what we call ones that only list responsibilities and duties of the job, without giving any perspective or achievements.
Sure, you’re in hospitality, you greeted and helped guests. How many of them a day? How well did you do? Did you get commended for anything? How did you stand out? When you tell them what you did at the previous job, they can imagine what you can do for them.
Hospitality Resume Job Description
For the things that deserve a mention, but don’t deserve a full line, there’s a way. You can list those in a resume skills section, right under your work experience, or if you prefer, in a sidebar (in those fancy new resumes!)
Top Hospitality Skills for Resume
- Building Customer Relationships
- Computer Skills
- CRM Software
- Data Entry
- MS Office
- Multi-line phone systems
- Office Supply Management
- VOIP phone systems
- XX WPM Typing Speed
- Attention to Detail
- Calm Attitude
- Computer Knowledge
- Conflict resolution
- Customer service
- Guest Service
- Hygiene and health and safety
- Interpersonal Skills
- Knowledge of Hygiene Issues
- Knowledge of Safety
- Physically Fit
- Problem Solving
- Time Management
Expert Hint: If this is your first job out of school, you can find more guidance in our high school resume guide.
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4. Include Your Education Section
Unless the job posting calls for specific education, leave it until last. Your work experience and skills are more of an argument for hiring you than high school grades. For your highest education level, just list the certification type, school name, and graduation date.
Here’s an example of how to list your education on a resume:
Hotel Resume Sample—Education
5. Add Added Sections to Your Hospitality Resume
Unlike most hospitality resume examples would have you believe, the end of your resume is not an ‘About Me’ section. Only relay information which is relevant to the position, or one that shows your multitasking and willingness to take on responsibility.
These extra sections can be relevant:
- Foreign Languages
- Hobbies, Activities, and Personal Interests
- Professional References
- Skills—if you haven’t included them as part of your other sections
Compare these two hospitality resume examples:
Hospitality Resume—Extra Sections
Ding! Get used to that sound. You getting a hospitality job is unavoidable now. If the employer asks for one (they probably do), write a cover letter. Let someone else read your application to fish out any mistakes, and you’re set!
Double your impact with a matching resume and cover letter combo. Use our cover letter builder and make your application documents pop out.
Want to try a different look? There’s 18 more. A single click will give your document a total makeover. Pick a cover letter template here.
Remember the following pointers:
- Stick to the resume format guidelines—margins, fonts, 1 page, reverse chronological.
- Sprinkle your hospitality job description with achievements and numbers.
- Split up certifications, skills and other bonus sections properly.
- Write a hospitality cover letter.
Did you find our hospitality resume examples helpful? Did we help you get your resume for hotel jobs right? Leave a comment. We’ll be happy to reply.