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Concierge Resume—Example, Job Description & Guide

You ensure that all guests' needs are met. Now it’s time to highlight your skills and land your dream job with a five-star concierge resume.

Dominika Kowalska, CPRW
Career Expert
Concierge Resume—Example, Job Description & Guide

Guest satisfaction is your highest priority. You always know where to find the most sought-after items and can recommend restaurants to even the fussiest guests. 

Now it’s time to highlight your unique people skills and organizational abilities. State your case and land your dream job with this state-of-the-art concierge resume. 

In this guide:

  • A concierge resume sample that gets jobs.
  • How to ace your concierge job description on a resume.
  • How to write a resume for the concierge that gets the interview.
  • Expert tips and examples to boost your chances of landing a concierge job.

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Looking for other positions? Take a look at our dedicated guides:

Concierge Resume Sample

Winnie Ormond

Concierge

Phone no.: 262-391-5840

Email: winnie.ormond@reslabmail.com

linkedin.com/in/winnie8ormond

Friendly concierge with over 4 years of professional experience assisting 150+ guests daily. Eager to help VanKampen Hotels achieve high client satisfaction scores and improve the customer experience. At Marriott International, reduced the number of complaints by 25% within one year. 

Experience

Concierge

SoHo Boutique Hotel, Orlando, FL

June 2017–May 2020

Key Qualifications & Responsibilities

  • Provided guests with highly specialized services meant to improve the guest experience.
  • Served as the main liaison between the guest, the hotel, and outside vendors. 
  • Informed guests about local events and offered advice about finding the best deals on food and entertainment. 
  • Spoke with guests and provided tips about food selection, wine choices, or additional entertainment

Key Achievement: 

  • Voted the most friendly and helpful employee three quarters in a row. 

Residences Concierge

Marriott International, Los Angeles, CA

May 2016–May 2017

Key Qualifications & Responsibilities

  • Responded to guests' requests for visitor information, special arrangements, or services. 
  • Provided information about the property and the surrounding area amenities, including special events and activities. 
  • Managed mail and deliveries.

Key Achievement: 

  • Adopted a customer-centric approach that helped reduce the complaint rate by 25% within a year. 

Education

B.Sc. in Hospitality Administration

Arkansas Tech University, Russellville, AR

September 2012–June 2016

Skills

  • Guest accommodations
  • Guest experience
  • Policy and procedure adherence
  • Vendor interaction
  • Vendor management
  • Communication skills
  • Interpersonal skills
  • Organizational skills

Languages

  • Spanish—Fluent
  • French—Intermediate

A concierge acts as a point of contact for hotel guests, responding to queries, arranging transportation, managing deliveries, and more. You have to make sure that guests' needs are met and that their experience is nothing but positive. The purpose of your concierge resume is to highlight your people’s skills and strong organizational focus. 

This is how to write a concierge resume that deserves a 5-star review:

1. Start With the Right Concierge Resume Format

In your job, presentation is everything. You want to maintain a professional air at all times and look the part, too, right? Otherwise, guests just aren’t likely to take you seriously or approach you at all. 

It’s the same with your concierge resume. If it doesn’t look sleek and professional at first glance, recruiter’s won’t take the chance—they’ll move on to the next candidate in seconds. 

That’s why it’s crucial to get your resume formatting right. Here’s how:

Unless stated otherwise, save your resume as a PDF. A PDF will preserve the resume layout and is easily readable by Applicant Tracking Systems (ATS). 

And your resume must be ATS-compliant, especially if you’re applying to a large hotel chain. According to research, 90% of employers use ATS solutions. 

2. Write a Convincing Concierge Resume Objective or Summary

Once you master resume formatting, you can start writing. Before you delve into describing your experience, introduce yourself briefly with a resume profile section that showcases your strengths. 

If you already have some working experience, write a resume summary. Use:

  1. One adjective (friendly, hard-working, diligent)
  2. Job title (Concierge)
  3. Years of experience (2+, 3+)
  4. What you will do to help (provide guests with specialized services)
  5. Your top 2–3 achievements (reduced guest complaints by 25% by providing individualized customer service)

What should you do if you don’t have much relevant experience to speak of just yet? 

Write a resume objective instead. It’s very similar to a summary, except that it relies on skills and experience from other sources. Think about volunteer work, academic projects, internships, or another gig where you might have gained transferable skills. 

Expert Hint: Write your profile once you’ve finished other sections of your concierge resume to make the job easier. 

3. Add the Perfect Concierge Job Description and Skills Sections

The work experience section is the most important part of your concierge resume. It’s where you can highlight your previous experience and prove you’re the best person for the job. 

While writing a work experience section, remember two things. 

First, target your resume to the specific job ad that caught your attention. Managers are busy people—show them you value their time by focusing on the requirements mentioned in the job posting. 

Secondly, present your strong suits. Focus on your professional achievements that will impress your future employer rather than listing every basic responsibility. 

Here’s how to write a targeted job description for a concierge:

  1. Read the job ad carefully. 
  2. Note resume keywords—candidate requirements and skills needed for the position. 
  3. Think about times you’ve shown those skills in the past, in each of your previous jobs. 
  4. Write resume bullet points based on the examples—use numbers and action words for context and impact. 

Aim for 3–6 bullet points for each of your previous jobs. Refer to the resume sample above to see what this section should look like! 

Once you’ve written the perfect concierge work history section, it’s time to focus on your resume skills section.

There is one simple rule—less is more. 

Spot the skills mentioned in the job. Include them in the resume skills section to, once again, tailor your application to the job at hand. See this list of skills for inspiration:

Concierge Resume Skills

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4. Mention Education on Your Concierge Resume

Although most concierge jobs don’t require any specific degree, you should still include an education section on your resume—even if it’s just a formality. 

It won’t take much time, either:

If you already have some experience, list your highest completed level of education, plus the name of the school and graduation year. 

Candidates with no experience can lean on academic activities to boost their application and bulk out their resume somewhat. You can include bullet points with things like: 

  • Extracurricular activities
  • Relevant coursework
  • Projects
  • Academic achievements
  • GPA (but only if it’s 3.7 or higher)

Expert hint: Are you limiting your job search to hotel positions only? You may want to cast a wider net: statistics show that there are considerably more concierges employed in real estate than in travel accommodation, meaning there may be job opportunities in apartment buildings and complexes in your area. 

5. Include Extra Sections on Your Concierge Resume

And now the final touches of your concierge resume. You want to distinguish yourself from other candidates. The best way to do that?

By including some extra sections. 

You can mention:

What more can you do to convince the hiring manager to invite you to an interview?

Write a cover letter and state your case. Add some extra information and state your proudest and most relevant achievements.

Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.

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Key Points

To write a job-winning concierge resume, remember to:

  • Use the resume format mentioned above. It’s easy to read and will highlight your skills and accomplishments. 
  • Mention your proudest achievements in the resume profile, job description, and skills sections. 
  • Include resume keywords in the job description and skill section. Prove your achievements with numbers. 
  • Write a concierge cover letter to state your case. 

Thank you for reading! If you have any questions about writing your concierge resume or want to share tips and tricks, leave a comment below! We’d love to chat!

About ResumeLab’s Editorial Process

At ResumeLab, quality is at the crux of our values, supporting our commitment to delivering top-notch career resources. The editorial team of career experts carefully reviews every article in accordance with editorial guidelines, ensuring the high quality and reliability of our content. We actively conduct original research, shedding light on the job market's intricacies and earning recognition from numerous influential news outlets. Our dedication to delivering expert career advice attracts millions of readers to our blog each year.

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Dominika Kowalska, CPRW
Dominika is a job expert with a focus on career development and onboarding processes. At ResumeLab, she co-manages our team of career experts.

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