Front Desk Resume—Sample and 25 Tips (+Objective & Skills)

You make the company look good, meeting, greeting, and solving problems with efficiency and a smile. Prove your welcoming nature with your professional front desk resume.

Tom Gerencer, CPRW
Tom Gerencer, CPRW
Front Desk Resume—Sample and 25 Tips (+Objective & Skills)

Here comes a flawless front desk resume sample.

 

But—

 

You’re up against it.

 

You have to prove you’re the best front desk receptionist out there. If you can’t, why should they hire you over the other 50+ applicants?

 

Don’t sweat it. We’ll set you up with an easy format to show off past front desk achievements.

 

In this guide:

  • A front desk resume sample better than most.
  • How to write a front desk receptionist resume that checks you into “hired.”
  • How to craft the right front desk job description for the role.
  • Why you can’t just list front desk skills (and what to do instead).

 

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front desk resume templates

 

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Front Desk Resume Sample You Can Copy and Use

 

Isaac Diglio

Front Desk Clerk

 

Personal Info

 

Phone: 646-898-7895

Email: isaacdiglio@gmail.com

linkedin.com/in/isaacdiglio

twitter.com/isaacdiglio

 

Summary

 

Versatile front desk clerk with 2+ years of experience creating efficiencies in busy offices. Seeking to give excellent office support at Chelton Fencing, Inc. At Altreana, Inc., saved 20+ hours per week for staff and management by solving customer issues.

 

Typing Speeds

 

  • 90 WPM with zero errors.
  • 12,000 KPH 10-key typing speed with 98% accuracy.

 

Experience

 

Front Desk Clerk

Altreana, Inc., Newark NJ

2018–2020

  • Answered 100+ calls each week from customers. Answered 75+ questions weekly, escalating 25+ issues to supervisors.
  • Maintained documentation. Created new document filing system that saved an additional 10 hours per week for associates.
  • Performed light bookkeeping and billing. Created bills and maintained the automatic billing reminders system, lowering bad debts 20%.
  • Used MS Office to draft 5+ documents per week for associates and managers. Used online checking software to ensure zero error rate.
  • Scheduled 700+ appointments with customers.

Key Achievement:

  • Saved 20+ hours per week for managers and associates by solving low-level issues. Commended 3x by managers for efficiency.

 

Team Member

Red Lobster, Newark, NJ 

2014–2018

  • Answered 25+ phone calls per day.
  • Greeted guests, receiving 98% customer service score from manager.
  • Gave answers to 50+ questions from guests daily.
  • Collaborated with management to solve customer problems.

 

Education

 

High School Diploma

East Side High School, Newark, NJ

2010–2014

  • Excelled in MS Office and typing classes.
  • Commended by 2 professors for interpersonal skills.

 

Additional Activities 

 

  • Member, NAPR.
  • Facilitate 5 annual charity meal events serving 3,000+ diners.
  • Certified Front Desk Representative (CFDR).
  • Weekly jogging for self-care.

 

Hard Skills: data entry, scheduling systems, phone systems, bookkeeping

 

Soft Skills: interpersonal skills, communication, teamwork, efficiency, customer service

 

Do you need a special kind of front desk receptionist resume? See our guides:

 

Could you be qualified to make the leap? See this guide: Office Manager Resume Sample & Guide

 

Here’s how to write a front desk resume they’ll remember:

 

1. Use a Clean Front Desk Resume Format

 

Oh no!

 

Your resume formatting looks clunky. Now the GM thinks you’ll seem that way to customers and guests.

 

Let’s lock that out.

 

To write a hirable front desk hotel resume—

 

Use these pointers:

 

Front Desk Resume Format

 

 

2. Write a Front Desk Resume Objective or Summary

 

Bad news:

 

The HR people will skim your resume in 6 seconds.

 

Unless—

 

You write an attractive career objective or career summary.

 

Include:

 

  1. An adjective (versatile, efficient)
  2. “Front desk clerk” (or title from the job ad)
  3. Years of experience (2+, 5+)
  4. How and who you’ll help (give excellent support at Chelton Fencing)
  5. Best front desk receptionist resume achievements(saved 20+ hours per week)

 

See these hotel front desk resume examples:

 

Front Desk Resume Summary—Example

Good Example
Versatile front desk clerk with 2+ years of experience creating efficiencies in a high-volume hotel. Seeking to give excellent customer support at Chelton Hotels, Inc. At the Peak Hotel at Mellow River, saved 20+ hours per week for staff and management by solving customer issues.
Bad Example
Experienced front desk receptionist, skilled in answering phones and solving customer problems. Good at working hard to save time for managers and office associates. A bright and cheerful person who puts a good face on your organization.

 

The Truth?

 

The last of those hotel front desk resume samples says you can solve problems and save time. But—

 

The first shows you saved 20+ hours per week.

 

To get hired, show, don’t tell.

 

But what if your front desk experience is still out in the parking lot?

 

You can still look like Pam from The Office. See these entry-level resume samples for front desk jobs:

 

Entry-Level Front Desk Resume Objective

Good Example
Cheerful entry-level front desk clerk skilled in MS Office, scheduling, and answering phones. Seeking to deliver efficiency at Chelton & Holliday. As team member at Red Lobster, answered 100+ phone calls per week, answered 50+ guest questions per day, and received a 98% customer service rating.
Bad Example
Entry-level front desk receptionist, highly competent in answering phones and answering questions from customers. Expert-level customer service skills. Presentable and dependable, with good writing and communication skills.

 

 

Hold the phone.

 

Why should we believe the second of those entry-level front desk resume examples with no experience?

 

The numbers in the first are solid proof.

 

“But that applicant could be lying!”

 

If so, the employer will find out in the interview. Employers would rather interview a potential liar than a definite dud.

 

But don’t lie. If you do and they catch you, you’re toast.

 

3. Customize Your Front Desk Job Description and Skills Sections

 

What skills go in a front desk receptionist resume?

 

Check out this resume skills list:

 

Front Desk Resume Skills

 

Hard Skills

Soft Skills

Typing

Interpersonal Skills

Phone Systems

Communication

CRM Software

Teamwork

Writing Skills

Efficiency

Office Supply Management

Time Management

Building Customer Relationships

Problem Solving

MS Office

Organization

Computer Skills

Attention to Detail

Multitasking

Customer Service

Data Entry

Cheerful Attitude

 

But hang on—

 

Don’t file them all in your resume for front desk jobs. That’s sketchy.

 

Custom-fit your resume by adding resume keywords from the job ad.

 

These front desk receptionist resume samples show how:

 

Pretend the job wants skills in answering calls, filing, billing, and MS Office.

 

Front Desk Job Description for a Resume [Sample]

Good Example

Experience

 

Front Desk Clerk

Altreana, Inc., Newark NJ

2018–2020

  • Answered 100+ calls each week from customers. Answered 75+ questions weekly, escalating 25+ issues to supervisors.
  • Maintained documentation. Created new document filing system that saved an additional 10 hours per week for associates.
  • Performed light bookkeeping and billing. Created bills and maintained the automatic billing reminders system, lowering bad debts 20%.
  • Used MS Office to draft 5+ documents per week for associates and managers. Used online checking software to ensure zero error rate.
Bad Example
  • Answered customer questions weekly escalating issues to supervisors.
  • Performed light bookkeeping tasks.
  • Created documents for associates and managers.
  • Scheduled appointments with customers.

Hmm.

 

The second of those front desk clerk resume examples says you held a front desk job.

 

The first shows you rocked it.

 

But—

 

What if your front desk experience isn’t filed yet?

 

A no experience resume needs front desk wins from other work.

 

See these entry-level front desk resume examples with no experience. They’re for a job that needs skills answering phones, greeting guests, and answering questions.

 

Entry-Level Hotel Front Desk Resume Job Description [Sample]

Good Example

Team Member

Red Lobster, Newark, NJ

2014–2018

  • Answered 25+ phone calls per day.
  • Greeted guests, receiving 98% customer service score from manager.
  • Gave answers to 50+ questions from guests daily.
  • Collaborated with management to solve customer problems.
Bad Example
  • Served 200+ meals per shift.
  • Collaborated with management to solve customer problems.
  • Cleaned dining area, including washing tables, sweeping, mopping, and vacuuming.
  • Restocked supplies.

Clever you.

 

You were a waiter, but you found front-desk achievements for your resume.

 

You answered phones, greeted guests, and answered questions.

 

Those are front desk receptionist resume skills!

 

But that second example—yeesh! That would only work to get another waiter job.

Expert Hint: According to the US Bureau of Labor Statistics, there are 253,540 hotel front desk jobs in the US. The average wage is only $11.63 per hour. Consider ditching the hotel front desk resume. Then, move up to a secretary or admin assistant role for a 60% wage increase.

The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now.

 

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Nail it all with a splash of color, choose a clean font, highlight your skills in just a few clicks. You’re the perfect candidate and we’ll prove it. Use the ResumeLab builder now.

 

4. Write an Inviting Education Section

 

For front desk jobs, does your resume education section matter?

 

Absolutely.

 

But—you only need a high-school education for most front desk positions.

 

The trick?

 

You have to show front office skills in it.

 

Follow this hotel front desk resume sample:

 

Front Desk Resume Example—Education

 

Good Example

Education

 

High School Diploma

East Side High School, Newark, NJ

2010–2014

  • Excelled in MS Office and typing classes.
  • Commended by 2 professors for interpersonal skills.

See that?

 

You proved you can use MS Office and be nice to guests.

 

You’re that much closer to a paycheck.

 

5. Add “Additional” Sections to Your Front Desk Resume

 

“May I help you?”

 

The GM wants to know you’re not a dud.

 

Show her—with additional sections in your front desk receptionist resume.

 

You can list:

 

See these front desk resume examples:

 

Front Desk Resume—Other Sections

Good Example

Typing Speeds

 

  • 90 WPM with zero errors.
  • 12,000 KPH 10-key typing speed with 98% accuracy.

 

Additional Activities 

 

  • Member, NAPR.
  • Facilitate 5 annual charity meal events serving 3,000+ diners.
  • Certified Front Desk Representative (CFDR).
  • Weekly jogging for self-care.
Bad Example

Additional Activities

 

  • Swimming
  • Filking

Wow.

 

The first of those front desk receptionist resume samples packs bonus skills. I’d hire that guy in a heartbeat!

Expert Hint: Create a cover letter for your resume for front desk jobs. A cover letter should show why you love the company and role. It should also tease your best few front-desk accomplishments.

Double your impact with a matching resume and cover letter combo. Use our cover letter builder and make your application documents pop out.

 

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Want to try a different look? There’s 18 more. A single click will give your document a total makeover. Pick a cover letter template here.

 

Key Points

 

Here’s how to write a front desk resume:

  • Work from a good front desk resume template. Pack it with your top front desk achievements.
  • Add front desk skills like answering phones and scheduling. Include numbers to prove your skills had impact.
  • Write a hotel front desk resume objective to give a snapshot of your best features.
  • Add “additional” resume sections like an NAPR membership or your typing speeds to show you’re not just desperate.

 

Got questions on how to write good resumes for front desk jobs? Not sure how to put front desk clerk duties on a resume? Leave a comment. We’ll be happy to reply!

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Tom Gerencer, CPRW
Tom Gerencer, CPRW
Career Writer at ResumeLab
Tom Gerencer (CPRW) is a Certified Professional Resume Writer, career advice writer and a resume expert at ResumeLab. Tom has been featured on BBC News, NBC, The Economist, Business Insider, Fast Company, and dozens of other outlets. His insights, commentary, and articles reach over a million readers every month. With inside knowledge of key industry players and in-depth research, Tom helps job seekers with advice across all professions and career stages. Tom holds a degree in English from Colby College.

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