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Customer Service Manager Resume Examples (+Summary Tips)

Scoring 97% in NPS is something you're good at. It's time to score 100% in the recruitment process. Check our guide and learn how to master your customer service manager resume.

Szymon Gołyski
Szymon Gołyski
Career Expert
Customer Service Manager Resume Examples (+Summary Tips)

Abstract: The purpose of your customer service manager resume is not only to showcase you as a person, but to highlight your achievements. To show that you know your KPIs, can reduce churn or increase CSAT. 

You can create a unique customer experience. 

 

You can recruit and train staff. 

 

You know all the acronyms - AHT, NPS, CES, and many more.

 

But do you know how to create an outstanding customer service manager resume? 

 

It's one thing to be great at what you do, but it's another to demonstrate it. Follow our guide, and learn how to create the best resume for customer service managers and land your dream job. 

 

This guide will show you:

 

  • A customer service manager resume example better than most.
  • How to make the perfect customer service manager job description for resumes.
  • How to write a resume for customer service managers that stands out.
  • Expert tips and examples to boost your chances of landing a customer service manager job.

 

Save hours of work and get a resume like this. Pick a template, fill it in. Quick and easy. Choose from 21 resume templates and download your resume now.

 

Create your resume now

 

customer service manager resume example

 

What users say about ResumeLab:

I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your resume.”
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My previous resume was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful!
George

Create your resume now

 

Looking for resume examples for other professions? See our examples below: 

 

 

Haven’t you found the profession you are looking for? Check our Best Resume Examples for Every Profession

 

Customer Service Manager Example You Can Copy and Use

 

James M. Feng

Customer Service Manager

 

212-754-3498

jamesfeng@email.com

linkedin.com/in/jamesfeng

 

Summary / Objective

 

Highly organized customer service manager with more than 5 years of experience managing a team and assisting customers. Looking to assist Paperwork, Inc in growing its customer service team and reducing its churn rate. At Profitbit, tripled the customer service team, while increasing employee satisfaction to 95%. Also, introduced a dedicated plan and reduced the churn rate by 11%. 

 

Experience

 

Customer Service Manager

Profitbit, Scranton, PA 

January 2020–February 2022

Key Qualifications & Responsibilities

  • Successfully led a team of customer service representatives that grew from 5 to 16
  • Recruited and trained over 13 new customer service staff
  • Reduced churn rate by 11% by introducing dedicated procedures for every potential churned customer
  • Implemented a rewards program for the top-performing agents, which resulted in a 20% increase in employee satisfaction
  • Developed new customer service channels for the company—chat and social media 

Key Achievement: 

  • Improved Customer Satisfaction Score from 82% to 96%, resulting in an increase of 12% in order value.

 

Customer Service Representative

Sysnetic, Scranton, PA 

May 2016–December 2020

Key Qualifications & Responsibilities

  • Provided outstanding customer service across all customer service channels - phone, email, chat, and social media 
  • Resolved 40+ customer service inquiries daily with a 97% customer satisfaction rate 
  • Offered customer service bilingually in English and Spanish 
  • Kept detailed and up-to-date customer records in Pipedrive CRM

Key Achievement: 

  • Won Front-Line Pro of the Year award in the Excellence in Customer Service Awards program

 

Education

 

B.A. in Business Administration

Pennsylvania State University

2011–2015

 

Skills

 

  • Typing speed: >70 WPM
  • In-depth knowledge of customer service tools such as Zendesk, LiveChat, Zoho, Freshdesk, Aircall, Jira
  • Pipedrive CRM
  • Leadership skills—leading team by example 
  • Data-driven decision-making
  • Excellent written and verbal communication
  • Ability to work under pressure
  • Highly organized 
  • Up-Selling
  • Positive attitude

 

Awards

 

  • 2020, Front-Line Pro of the Year, Sysnetic

 

Languages

 

  • English—Native 
  • Spanish—Advanced

 

Interests

 

  • Admin of Facebook group “Keeping fish for beginners” with over 13 000 members, where I moderate the discussion and help members. 

 

Now, let’s write that resume for customer service managers that will land your dream job. 

 

1. Use the Best Customer Service Manager Resume Format 

 

You should know how important first impressions are. When you start your relationship with a customer on the wrong note, it’s hard to win them over. 

 

The same goes for hiring managers. It literally takes seconds for them to decide to pass or not. 

 

That’s why your resume needs to stand out and make you proud, just like your KPI dashboard. 

 

How to do that? Start with selecting the best formatting for your resume

 

Customer Service Manager Resume Format

 

 

I bet you always wished that every customer would send their tickets with all necessary details and in a proper format. 

 

Now it’s your turn to shine. Save your resume as a PDF. That’s the most common format that can be opened on any device, and it makes for an ATS-friendly resume.

 

2. Create a Perfect Customer Service Manager Resume Summary or Objective

 

You know how important the first step is in the customer onboarding process, right? You need to show the customer what your product is capable of, but without making them feel overwhelmed. 

 

The same goes for your customer service manager resume summary. It’s the first thing the hiring manager will actually read. 

 

If you want to write a great resume summary, be sure to highlight your key skills and accomplishments. Don't forget to align it with the job description you are applying for. 

 

Here’s how to write your resume profile

 

  • Start with the adjective, such as hard-working, efficient, or organized. These action words will be helpful.
  • Include the job title you are applying for. It’ll feel more personalized. 
  • Show yours years of experience.
  • Explain how can you help and improve the company.
  • Share your most significant achievement. Don’t be shy about it. 
  • Don’t forget to proofread at the end.

 

Check these customer service manager summary examples for reference:

 

Customer Service Manager Summary—Example 

Good Example
Highly organized customer service manager with more than 5 years of experience managing a team and assisting customers. Looking to assist Paperwork, Inc in growing its customer service team and reducing its churn rate. At Profitbit, tripled the customer service team, while increasing employee satisfaction to 95%. Also, introduced a dedicated plan and reduced the churn rate by 11%.
Bad Example
Energetic and organized customer service manager. Experienced in managing a team, recruitment, and fighting churn. Looking for a challenging job in a customer-centric organization.

Do you see the difference?

 

The bad example almost looks like an autoresponder a customer gets when they create a ticket. There’s no personalization at all, and you can send it to every company you are applying to.

 

On the contrary, the good one not only matches the keywords from the job ad, but also shows how qualified you are for the job.

 

What if you have no customer service manager jobs experience? 

 

While you need to have some experience to become a manager, it’s okay to be a career changer. 

 

Your customer service manager resume should start with a resume objective instead of a resume summary in such a scenario.

 

It’s similar to entry-level resumes. You focus on your transferable skills and achievements instead of your actual achievements in a given position. Like in the examples below:

Expert Hint: If you’ve never been a manager before, there are a lot of challenges first-time managers face. Adjusting to managing people, displaying authority, or coaching and developing others are only a few examples of challenges you may deal with as a first-time manager.

Customer Service Manager Objective—Example 

Good Example
People-oriented customer service representative with 3+ years of experience. Skilled in technical support and building relationships. Ready to step up and lead the customer service team at Paperwork, Inc. Regularly scored over 97% in customer satisfaction surveys. Won Front-Line Pro of the Year award in 2020.
Bad Example
Experienced customer service representative looking to develop professionally. Great at handling customer queries. Wishes to join the company as a customer service manager.

Again, the difference is quite obvious. The first example will land you a job. The second will land you in the “NO” pile. 

Expert Hint: If you're stuck and unsure what to write, finish this section at the end. It’ll be much easier once you have written down all your experience and skills.

3. Write the Best Customer Service Manager Job Description and Skills Sections 

 

Your work experience is a crucial part of your customer service manager resume. This is where all HR managers will look to see if you qualify for the job. 

 

That's why you need to show your very best. Just like the time you won over that churned customer that everyone already gave up on. 

 

Follow this step-by-step process and learn how to write a job description for a customer service manager: 

 

  • Read the job ad thoroughly.
  • List your achievements, not duties.
  • Spot the job keywords and tailor your resume accordingly.
  • Use power words to describe your successes.
  • Show numbers. They are a great confirmation of your accomplishments.
  • Keep it tight. Don’t add more than 6 bullets. 

 

Repeat this process for each job you held, and you’ll have a stellar work experience section on your resume in no time.

 

See these customer service manager job description resume examples:

 

Customer Service Manager Job Description—Resume Example 

Good Example

Customer Service Manager

Profitbit, Scranton, PA 

January 2020–February 2022

Key Qualifications & Responsibilities

  • Successfully led a team of customer service representatives that grew from 5 to 16
  • Recruited and trained over 13 new customer service staff
  • Reduced churn rate by 11% by introducing dedicated procedures for every potential churned customer
  • Implemented a rewards program for the top-performing agents, which resulted in 20% increase in employee satisfaction
  • Developed new customer service channels for the company—chat and social media 

Key Achievement: 

  • Improved Customer Satisfaction Score from 82% to 96%, resulting in an increase of 12% in order value.
Bad Example

Customer Service Manager

Profitbit, Scranton, PA 

January 2020–February 2022

Key Qualifications & Responsibilities

  • Responsible for the team of customer service representatives
  • Recruited a dozen of customer service representatives
  • Worked on reducing churn rate
  • Implemented a rewards program for employees
  • Added new customer service channels 

Which one would you hire? 

 

The first one is precisely what HR managers want. It shows not only what your duties were but, more importantly, it’s showing how impactful you were. 


The second one… exists. 

 

If you’re writing a resume with no experience as a customer service manager, you can use the same advice as above. Focus on your skills and achievements that can be beneficial in a new position. 

 

Here’s a no experience customer service manager job description sample you may use: 

Good Example

Customer Service Representative

Sysnetic, Scranton, PA 

May 2016–December 2020

Key Qualifications & Responsibilities

  • Provided outstanding customer service across all customer service channels - phone, email, chat, and social media 
  • Resolved 40+ customer service inquiries daily with a 97% customer satisfaction rate 
  • Offered customer service bilingually in English and Spanish 
  • Kept detailed and up-to-date customer records in Pipedrive CRM

While we’re on the topic of work experience, you shouldn’t forget about adding skills to your resume.

 

If you’re wondering what skills to put on your resume, just go back to the job ad and reread it. See what they are looking for and match it with what you can do. 

 

If you need some inspiration, we’ve created a list of skills for a customer service manager.

 

Customer Service Manager Resume Skills

 

Expert Hint: Don’t overcrowd the skills list. List only relevant skills. If you are a great juggler or can lick your elbow (that’s impressive by the way) that’s cool, but you don’t have to brag about it on your resume. 

The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now.

 

CREATE YOUR RESUME NOW

 

create your resume now

 

Nail it all with a splash of color, choose a clean font, highlight your skills in just a few clicks. You’re the perfect candidate and we’ll prove it. Use the ResumeLab builder now.

 

4. Show Your Education Section Like a Pro 

 

While you may have eternal love for your alma mater, it’s not that important for the hiring manager in most cases.

 

I don’t mean you should skip your resume education section. It’s okay to limit it to essential information, such as college name, date, location, and degree. 

 

After all, you are applying for a management position. Your work experience is far more significant. 

 

Here’s how it should look:

 

Customer Service Manager Examples—Education

Good Example

Education

 

B.A. in Business Administration

Pennsylvania State University

2011–2015

Plain and simple. That's all you need to put here unless you have very relevant academic achievements.

 

5. Add Extra Sections To Make Your Customer Service Manager Resume Shine 

 

There is a chance there are equally qualified people for the job. Their KPIs are green, they manage a team, and they can turn an angry customer into a loyal fan. Just like you. 

 

But there’s a way to differentiate yourself. A method that many skip or do it poorly. 

 

We call them extra sections.

 

There, you can add any relevant certifications and awards, your hobbies and interests, any volunteering you did, or additional languages you may know. 

 

If you have any good professional references, that’s also the place you should put them.

 

It’s a good practice to add one or two such sections. But each of them needs to be pertinent to the job description.

 

If you collect stamps, you don’t necessarily need to mention it in your customer service manager resume.

 

On the other hand, if you have a known social profile where you share your knowledge or are an admin in a Facebook group where you help people, definitely go for it. 

 

Check the example below for inspiration: 

Good Example

Awards

 

  • 2020, Front-Line Pro of the Year, Sysnetic

 

Languages

 

  • English—Native 
  • Spanish—Advanced

 

Interests

 

  • Admin of Facebook group “Keeping fish for beginners” with over 13 000 members, where I moderate the discussion and help members. 

Expert Hint: U.S. Census Bureau data shows that the most widely-spoken foreign languages in the U.S. are Spanish, Chinese, French, Tagalog, and Vietnamese. Being able to communicate in any of these will be a big plus for most customer service manager roles. 

Speaking of extra sections, there’s one more thing you can do to make your resume stand out. 

 

Send it along with a perfectly crafted customer service cover letter.

 

This way, you’ll be able to show how passionate about work you are. It’s also a great place to elaborate on your accomplishments and plans for the new job. 

 

Double your impact with a matching resume and cover letter combo. Use our cover letter builder and make your application documents pop out.

 

CREATE YOUR COVER LETTER NOW

 

create your cover letter now

 

Want to try a different look? There’s 18 more. A single click will give your document a total makeover. Pick a cover letter template here.

 

Key Points

 

As you probably know, we don’t use “I don’t know” answers in customer service.

 

After reading this article, you may apply it to writing your resume for that customer service manager position you want to land. 

 

To sum up, if you want to get interviews:

 

  • Customize your resume for a specific job offer. Read the offer carefully and make sure you’ve matched it to the resume keywords. 
  • Choose the proper resume format. Use reverse-chronological order, avoid clutter, and make it appealing to the reader. 
  • Nail your customer service manager job description and summary. Don’t be afraid to brag. Use power words.
  • Stand out with extra sections. Show that your extracurricular activities can also be beneficial for the job.

 

Got questions on how to write the best customer service manager resume? Want to share advice on how to prepare a resume for customer service manager job? We’d love to hear from you. We’d love to hear from you. Leave your comment below.

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Szymon Gołyski
Szymon Gołyski
Szymon is a career expert with a strong, international background focused on customer service and marketing. His aim is to provide actionable guides and tips on how to craft outstanding resumes and cover letters and awe hiring managers.

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