
Resume for Housekeepers: Example + Housekeeping Skills
You can flip beds with the best of them, and you turn rooms around fast. Prove your housekeeping skills to employers by writing a sparkling-clean resume for housekeeper jobs.
Scoring 97% in NPS is something you're good at. It's time to score 100% in the recruitment process. Check our guide and learn how to master your customer service manager resume.
You can create a unique customer experience. You can recruit and train staff. You know all the acronyms - AHT, NPS, CES, and many more.
But do you know how to create an outstanding customer service manager resume?
It's one thing to be great at what you do, but it's another to demonstrate it. Follow our guide, and learn how to create the best customer service manager resume and land your dream job.
This guide will show you:
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Looking for resume examples for other professions? See our examples below:
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James M. Feng
Customer Service Manager
212-754-3498
jamesfeng@email.com
linkedin.com/in/jamesfeng
Summary / Objective
Highly organized customer service manager with more than 5 years of experience managing a team and assisting customers. Looking to assist Paperwork, Inc in growing its customer service team and reducing its churn rate. At Profitbit, tripled the customer service team, while increasing employee satisfaction to 95%. Also, introduced a dedicated plan and reduced the churn rate by 11%.
Experience
Customer Service Manager
Profitbit, Scranton, PA
January 2020–February 2022
Key Qualifications & Responsibilities
Key Achievement:
Customer Service Representative
Sysnetic, Scranton, PA
May 2016–December 2020
Key Qualifications & Responsibilities
Key Achievement:
Education
B.A. in Business Administration
Pennsylvania State University
2011–2015
Skills
Awards
Languages
Interests
Now, let’s write that resume for customer service managers that will land your dream job.
You should know how important first impressions are. When you start your relationship with a customer on the wrong note, it’s hard to win them over.
The same goes for hiring managers. It literally takes seconds for them to decide to pass or not. That’s why your resume needs to stand out and make you proud, just like your KPI dashboard.
How to do that? Start with selecting the best formatting for your resume:
I bet you always wished that every customer would send their tickets with all necessary details and in a proper format.
Now it’s your turn to shine. Save your resume as a PDF. That’s the most common format that can be opened on any device, and it makes for an ATS-friendly resume.
You know how important the first step is in the customer onboarding process, right? You need to show the customer what your product is capable of, but without making them feel overwhelmed.
The same goes for your customer service manager resume summary. It’s the first thing the hiring manager will actually read.
If you want to write a great resume summary, be sure to highlight your key skills and accomplishments. Don't forget to align it with the job description you are applying for.
Here’s how to write your resume profile:
Check these customer service manager summary examples for reference:
Do you see the difference?
The bad example almost looks like an autoresponder a customer gets when they create a ticket. There’s no personalization at all, and you can send it to every company you are applying to.
On the contrary, the good one not only matches the keywords from the job ad, but also shows how qualified you are for the job.
What if you have no customer service manager jobs experience?
While you need to have some experience to become a manager, it’s okay to be a career changer.
Your customer service manager resume should start with a resume objective instead of a resume summary in such a scenario.
It’s similar to entry-level resumes. You focus on your transferable skills and achievements instead of your actual achievements in a given position. Like in the examples below:
Expert Hint: If you’ve never been a manager before, there are a lot of challenges first-time managers face. Adjusting to managing people, displaying authority, or coaching and developing others are only a few examples of challenges you may deal with as a first-time manager.
Again, the difference is quite obvious. The first example will land you a job. The second will land you in the “NO” pile.
Expert Hint: If you're stuck and unsure what to write, finish this section at the end. It’ll be much easier once you have written down all your experience and skills.
Your work experience is a crucial part of your customer service manager resume. This is where all HR managers will look to see if you qualify for the job.
That's why you need to show your very best. Just like the time you won over that churned customer that everyone already gave up on.
Follow this step-by-step process and learn how to write a job description for a customer service manager:
Repeat this process for each job you held, and you’ll have a stellar work experience section on your resume in no time.
See these customer service manager job description resume examples:
Customer Service Manager
Profitbit, Scranton, PA
January 2020–February 2022
Key Qualifications & Responsibilities
Key Achievement:
Customer Service Manager
Profitbit, Scranton, PA
January 2020–February 2022
Key Qualifications & Responsibilities
Which one would you hire?
The first one is precisely what HR managers want. It shows not only what your duties were but, more importantly, it’s showing how impactful you were.
The second one… exists.
If you’re writing a resume with no experience as a customer service manager, you can use the same advice as above. Focus on your skills and achievements that can be beneficial in a new position.
Here’s a no experience customer service manager job description sample you may use: Customer Service Representative Sysnetic, Scranton, PA May 2016–December 2020 Key Qualifications & Responsibilities
While we’re on the topic of work experience, you shouldn’t forget about adding skills to your resume.
If you’re wondering what skills to put on your resume, just go back to the job ad and reread it. See what they are looking for and match it with what you can do.
If you need some inspiration, we’ve created a list of skills for a customer service manager.
Expert Hint: Don’t overcrowd the skills list. List only relevant skills. If you are a great juggler or can lick your elbow (that’s impressive by the way) that’s cool, but you don’t have to brag about it on your resume.
The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now.
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While you may have eternal love for your alma mater, it’s not that important for the hiring manager in most cases.
I don’t mean you should skip your resume education section. It’s okay to limit it to essential information, such as college name, date, location, and degree.
After all, you are applying for a management position. Your work experience is far more significant.
Here’s how it should look:
Education
B.A. in Business Administration
Pennsylvania State University
2011–2015
Plain and simple. That's all you need to put here unless you have very relevant academic achievements.
There is a chance there are equally qualified people for the job. Their KPIs are green, they manage a team, and they can turn an angry customer into a loyal fan. Just like you.
But there’s a way to differentiate yourself. A method that many skip or do it poorly.
We call them extra sections.
There, you can add any relevant certifications and awards, your hobbies and interests, any volunteering you did, or additional languages you may know.
If you have any good professional references, that’s also the place you should put them.
It’s a good practice to add one or two such sections. But each of them needs to be pertinent to the job description.
If you collect stamps, you don’t necessarily need to mention it in your customer service manager resume.
On the other hand, if you have a known social profile where you share your knowledge or are an admin in a Facebook group where you help people, definitely go for it.
Check the example below for inspiration: Awards Languages Interests
Expert Hint: U.S. Census Bureau data shows that the most widely-spoken foreign languages in the U.S. are Spanish, Chinese, French, Tagalog, and Vietnamese. Being able to communicate in any of these will be a big plus for most customer service manager roles.
Speaking of extra sections, there’s one more thing you can do to make your resume stand out.
Send it along with a perfectly crafted customer service cover letter.
This way, you’ll be able to show how passionate about work you are. It’s also a great place to elaborate on your accomplishments and plans for the new job.
Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.
Want to try a different look? There's 21 more. A single click will give your document a total makeover. Pick a cover letter template here.
As you probably know, we don’t use “I don’t know” answers in customer service.
After reading this article, you may apply it to writing your resume for that customer service manager position you want to land.
To sum up, if you want to get interviews:
Got questions on how to write the best customer service manager resume? Want to share advice on how to prepare a resume for customer service manager job? We’d love to hear from you. Leave your comment below.
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