You can flip beds with the best of them, and you turn rooms around fast. Prove that your daily cleaning skills have hospital corners with this shining housekeeping resume sample.
You can create a unique customer experience.
You can recruit and train staff.
You know all the acronyms - AHT, NPS, CES, and many more.
But do you know how to create an outstanding customer service manager resume?
It's one thing to be great at what you do, but it's another to demonstrate it. Follow our guide, and learn how to create the best resume for customer service managers and land your dream job.
This guide will show you:
- A customer service manager resume example better than most.
- How to make the perfect customer service manager job description for resumes.
- How to write a resume for customer service managers that stands out.
- Expert tips and examples to boost your chances of landing a customer service manager job.
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Looking for resume examples for other professions? See our examples below:
- Customer Service Resume Examples
- Manager Resume Examples
- Supervisor Resume Examples
- Call Center Resume Examples
- IT Help Desk Resume Examples
- Sales Manager Resume Examples
- Account Executive Resume Examples
- Account Manager Resume Examples
- Business Manager Resume Examples
- Retail Manager Resume Examples
- Store Manager Resume Examples
- Case Manager Resume Examples
- Sales Associate Resume Examples
Haven’t you found the profession you are looking for? Check our Best Resume Examples for Every Profession
Customer Service Manager Example You Can Copy and Use
James M. Feng
Customer Service Manager
Summary / Objective
Highly organized customer service manager with more than 5 years of experience managing a team and assisting customers. Looking to assist Paperwork, Inc in growing its customer service team and reducing its churn rate. At Profitbit, tripled the customer service team, while increasing employee satisfaction to 95%. Also, introduced a dedicated plan and reduced the churn rate by 11%.
Customer Service Manager
Profitbit, Scranton, PA
January 2020–February 2022
Key Qualifications & Responsibilities
- Successfully led a team of customer service representatives that grew from 5 to 16
- Recruited and trained over 13 new customer service staff
- Reduced churn rate by 11% by introducing dedicated procedures for every potential churned customer
- Implemented a rewards program for the top-performing agents, which resulted in a 20% increase in employee satisfaction
- Developed new customer service channels for the company—chat and social media
- Improved Customer Satisfaction Score from 82% to 96%, resulting in an increase of 12% in order value.
Customer Service Representative
Sysnetic, Scranton, PA
May 2016–December 2020
Key Qualifications & Responsibilities
- Provided outstanding customer service across all customer service channels - phone, email, chat, and social media
- Resolved 40+ customer service inquiries daily with a 97% customer satisfaction rate
- Offered customer service bilingually in English and Spanish
- Kept detailed and up-to-date customer records in Pipedrive CRM
- Won Front-Line Pro of the Year award in the Excellence in Customer Service Awards program
B.A. in Business Administration
Pennsylvania State University
- Typing speed: >70 WPM
- In-depth knowledge of customer service tools such as Zendesk, LiveChat, Zoho, Freshdesk, Aircall, Jira
- Pipedrive CRM
- Leadership skills—leading team by example
- Data-driven decision-making
- Excellent written and verbal communication
- Ability to work under pressure
- Highly organized
- Positive attitude
- 2020, Front-Line Pro of the Year, Sysnetic
- Admin of Facebook group “Keeping fish for beginners” with over 13 000 members, where I moderate the discussion and help members.
Now, let’s write that resume for customer service managers that will land your dream job.
1. Use the Best Customer Service Manager Resume Format
You should know how important first impressions are. When you start your relationship with a customer on the wrong note, it’s hard to win them over.
The same goes for hiring managers. It literally takes seconds for them to decide to pass or not.
That’s why your resume needs to stand out and make you proud, just like your KPI dashboard.
How to do that? Start with selecting the best formatting for your resume:
Customer Service Manager Resume Format
- Start with a neat resume header.
- Help your hiring manager and divide your resume into sections. This way, your resume will look appealing from the spot, and all vital information will be easy to see.
- Show your experience in reverse-chronological order to highlight your most recent achievements first.
- Go for a single page. That’s the best resume length for most cases. If you have tremendous experience, keep your resume a two-pager.
- Use easy-to-read resume fonts like Calibri, Cambria, or Helvetica.
- Keep 1 to 1.15 line spacing and 1-inch margins across your resume.
I bet you always wished that every customer would send their tickets with all necessary details and in a proper format.
2. Create a Perfect Customer Service Manager Resume Summary or Objective
You know how important the first step is in the customer onboarding process, right? You need to show the customer what your product is capable of, but without making them feel overwhelmed.
The same goes for your customer service manager resume summary. It’s the first thing the hiring manager will actually read.
If you want to write a great resume summary, be sure to highlight your key skills and accomplishments. Don't forget to align it with the job description you are applying for.
Here’s how to write your resume profile:
- Start with the adjective, such as hard-working, efficient, or organized. These action words will be helpful.
- Include the job title you are applying for. It’ll feel more personalized.
- Show yours years of experience.
- Explain how can you help and improve the company.
- Share your most significant achievement. Don’t be shy about it.
- Don’t forget to proofread at the end.
Check these customer service manager summary examples for reference:
Customer Service Manager Summary—Example
Do you see the difference?
The bad example almost looks like an autoresponder a customer gets when they create a ticket. There’s no personalization at all, and you can send it to every company you are applying to.
On the contrary, the good one not only matches the keywords from the job ad, but also shows how qualified you are for the job.
What if you have no customer service manager jobs experience?
While you need to have some experience to become a manager, it’s okay to be a career changer.
Your customer service manager resume should start with a resume objective instead of a resume summary in such a scenario.
It’s similar to entry-level resumes. You focus on your transferable skills and achievements instead of your actual achievements in a given position. Like in the examples below:
Expert Hint: If you’ve never been a manager before, there are a lot of challenges first-time managers face. Adjusting to managing people, displaying authority, or coaching and developing others are only a few examples of challenges you may deal with as a first-time manager.
Customer Service Manager Objective—Example
Again, the difference is quite obvious. The first example will land you a job. The second will land you in the “NO” pile.
Expert Hint: If you're stuck and unsure what to write, finish this section at the end. It’ll be much easier once you have written down all your experience and skills.
3. Write the Best Customer Service Manager Job Description and Skills Sections
Your work experience is a crucial part of your customer service manager resume. This is where all HR managers will look to see if you qualify for the job.
That's why you need to show your very best. Just like the time you won over that churned customer that everyone already gave up on.
Follow this step-by-step process and learn how to write a job description for a customer service manager:
- Read the job ad thoroughly.
- List your achievements, not duties.
- Spot the job keywords and tailor your resume accordingly.
- Use power words to describe your successes.
- Show numbers. They are a great confirmation of your accomplishments.
- Keep it tight. Don’t add more than 6 bullets.
Repeat this process for each job you held, and you’ll have a stellar work experience section on your resume in no time.
See these customer service manager job description resume examples:
Customer Service Manager Job Description—Resume Example
Which one would you hire?
The first one is precisely what HR managers want. It shows not only what your duties were but, more importantly, it’s showing how impactful you were.
The second one… exists.
If you’re writing a resume with no experience as a customer service manager, you can use the same advice as above. Focus on your skills and achievements that can be beneficial in a new position.
Here’s a no experience customer service manager job description sample you may use:
While we’re on the topic of work experience, you shouldn’t forget about adding skills to your resume.
If you’re wondering what skills to put on your resume, just go back to the job ad and reread it. See what they are looking for and match it with what you can do.
If you need some inspiration, we’ve created a list of skills for a customer service manager.
Customer Service Manager Resume Skills
- Excellent written and verbal communication skills
- Leadership skills
- Time Management skills
- Critical Thinking skills
- Computer skills
- Management skills
- Interpersonal skills
- Typing speed
- CRM knowledge
- Customer service tools knowledge
- People person
- Positive attitude
- Ability to work under pressure
Expert Hint: Don’t overcrowd the skills list. List only relevant skills. If you are a great juggler or can lick your elbow (that’s impressive by the way) that’s cool, but you don’t have to brag about it on your resume.
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4. Show Your Education Section Like a Pro
While you may have eternal love for your alma mater, it’s not that important for the hiring manager in most cases.
I don’t mean you should skip your resume education section. It’s okay to limit it to essential information, such as college name, date, location, and degree.
After all, you are applying for a management position. Your work experience is far more significant.
Here’s how it should look:
Customer Service Manager Examples—Education
Plain and simple. That's all you need to put here unless you have very relevant academic achievements.
5. Add Extra Sections To Make Your Customer Service Manager Resume Shine
There is a chance there are equally qualified people for the job. Their KPIs are green, they manage a team, and they can turn an angry customer into a loyal fan. Just like you.
But there’s a way to differentiate yourself. A method that many skip or do it poorly.
We call them extra sections.
If you have any good professional references, that’s also the place you should put them.
It’s a good practice to add one or two such sections. But each of them needs to be pertinent to the job description.
If you collect stamps, you don’t necessarily need to mention it in your customer service manager resume.
On the other hand, if you have a known social profile where you share your knowledge or are an admin in a Facebook group where you help people, definitely go for it.
Check the example below for inspiration:
Expert Hint: U.S. Census Bureau data shows that the most widely-spoken foreign languages in the U.S. are Spanish, Chinese, French, Tagalog, and Vietnamese. Being able to communicate in any of these will be a big plus for most customer service manager roles.
Speaking of extra sections, there’s one more thing you can do to make your resume stand out.
Send it along with a perfectly crafted customer service cover letter.
This way, you’ll be able to show how passionate about work you are. It’s also a great place to elaborate on your accomplishments and plans for the new job.
Double your impact with a matching resume and cover letter combo. Use our cover letter builder and make your application documents pop out.
Want to try a different look? There’s 18 more. A single click will give your document a total makeover. Pick a cover letter template here.
As you probably know, we don’t use “I don’t know” answers in customer service.
After reading this article, you may apply it to writing your resume for that customer service manager position you want to land.
To sum up, if you want to get interviews:
- Customize your resume for a specific job offer. Read the offer carefully and make sure you’ve matched it to the resume keywords.
- Choose the proper resume format. Use reverse-chronological order, avoid clutter, and make it appealing to the reader.
- Nail your customer service manager job description and summary. Don’t be afraid to brag. Use power words.
- Stand out with extra sections. Show that your extracurricular activities can also be beneficial for the job.
Got questions on how to write the best customer service manager resume? Want to share advice on how to prepare a resume for customer service manager job? We’d love to hear from you. We’d love to hear from you. Leave your comment below.