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Supervisors have to lead from behind by recruiting, training, scheduling, and coaching employees. Show your leadership skills are worth hiring with this supervisor resume sample.
Engaging supervisor with 5+ years of experience. Seeking to serve employees and customers at Chatauga Human Capital, Inc. At PPP, built team of 30+ call center employees, handling accounts worth $100M per year in revenue. Held team turnover to historical low of 20% annually. Drove direct reports to exceed KPIs by 12% average.
Experience
Operations Supervisor
Purple People Power Inc.
2014–2019
Recruited, onboarded, trained, and supervised team of 30+ operations employees in call center with 1,000+ calls per hour.
Led customer service team responsible for managing client accounts worth $100M in annual revenue.
Through communication and creating targeted incentive programs, held turnover to company historical low of 20% per year.
Performed quarterly reviews of 30+ employees, driving team members to exceed KPIs by an average of 12%.
Customer Service Representative
MLA Systems International
2013–2014
Facilitated onboarding and training of 15 new hires.
Mentored 10 new hires, achieving 95% adherence to KPIs.
Created weekly employee work schedules.
Education
BA Business Management, Central Michigan University
2009–2013
Excelled in business management classes.
Led 2 student teams of 5 employees each to create business administration projects that scored in the top 3% against peers.
Relevant Coursework
Organizational behavior - 4.0 GPA
Human resources management - 4.0 GPA
Ethics - 4.0 GPA
Certifications
Contact Center Training Supervisor Certification
ICMI Certification of Sales Excellence
Additional Activities
Weekly volunteer, Cass County Animal Shelter.
Avid trail runner.
Hard Skills:Organizational behavior, recruiting, training, quarterly reviews
Use a resume font like 10–12pt Arial or Times New Roman.
Set one-inch margins.
Begin with your latest job.
For resume sections, use Heading, Summary, Experience, Education, and Skills.
Make it inviting by injecting white space.
Stick to a 1-page resume length unless you’ve got 7+ years of experience.
Send a PDF resume. Those hold up well no matter where they’re viewed.
Expert Hint: 39% of employees say their supervisors don’t keep promises. Don’t lie on your resume for supervisor jobs. Liars make “bad bosses” who torpedo productivity.
It’s a critical success factor for your supervisor resume.
Include:
An adjective (engaging, personable)
“supervisor”
Years of experience (4+, 8+)
What you’ll do, and who for (serve employees and customers at CHC Inc.)
Best supervisor moments (built team of 30+...)
Place it after the header, but—
Make it last so you don’t grope for what to say.
See these supervisor resume examples:
Supervisor Resume Summary—Example
Good ExampleEngaging supervisor with 5+ years of experience. Seeking to serve employees and customers at Chatauga Human Capital, Inc. At PPP, built team of 30+ call center employees, handling accounts worth $100M per year in revenue. Held team turnover to historical low of 20% annually. Drove direct reports to exceed KPIs by 12% average.Bad ExampleExperienced supervisor, skilled in leadership and building and managing teams. Strong skill set in training and recruiting. Established track record in collaboration and conducting performance reviews. An approachable leader who can drive teams to meet organizational goals.
The second of those supervisor resume samples is generic. The first says what, where, and how much.
That’s convincing.
Do likewise with a resume for supervisors with no experience.
See this sample entry-level resume for supervisor jobs:
Entry-Level Supervisor Resume Objective
Good ExampleEntry-level supervisor, skilled in scheduling, onboarding, training, and mentoring. As customer service representative for MLA Systems International, onboarded, trained, and mentored 15 new hires, driving KPI attainment of 95%. Created weekly work schedules for 30+ employees.Bad ExampleEntry-level supervisor. Have only worked as a line-level employee to date, but I did handle several supervisor responsibilities. Recognized for strong leadership and communication skills. A personable leader who can drive teams to success.
The first of those supervisor resume examples sounds capable. The second could be copied from the company handbook.
Expert Hint: Most organizations are half as productive as they could be, thanks to poor leadership. You must show productivity in your resume summary for supervisor jobs.
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3. Onboard Your Supervisor Job Description and Skills Section
What supervisor skills should go in a resume?
Employers respect hard and soft supervisor skills like these:
Facilitated onboarding and training of 15 new hires.
Mentored 10 new hires, achieving 95% adherence to KPIs.
Created weekly employee work schedules.
Bad Example
Customer Service Representative
MLA Systems International
2013–2014
Handled multiple calls per hour in busy call center.
Provided high-level customer service, resulting in overwhelmingly positive customer reviews.
Scored high rate of upsells and cross-sells on all incoming calls.
The first of those entry-level supervisor resume examples lists training, mentoring, and scheduling as ordered. Numbers like 15, 10, and 95% add weight to your argument.
The first of those supervisor resume examples shows passion.
Do you need certifications? Nope. But they help distinguish an entry-level resume for supervisor jobs.
Expert Hint: Write a cover letter for your resume for supervisor jobs. Spend most of the page talking up the company and job. Spend a little on why and how you fit.
Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.
Tom Gerencer is a career advice writer and a resume expert at ResumeLab. Tom has been featured on BBC News, NBC, The Economist, Business Insider, Fast Company, and dozens of other outlets. His insights, commentary, and articles reach over a million readers every month. With inside knowledge of key industry players and in-depth research, Tom helps job seekers with advice across all professions and career stages. Tom holds a degree in English from Colby College.
Writing a resume is hard work, but with our best resume tips and advice, it's a piece of cake. Here are over 50 of our professional resume dos and don'ts, along with resume mistakes to avoid.