Customer Service Representative Resume—Sample & Tips

Quality customer service is not just about resolving issues. It’s about creating memorable experiences, and your resume should reflect this.

How do you create a customer service representative resume that creates a positive lasting impression on your potential employer? See our guide below!

In this guide:

• A customer service representative resume sample better than 90% of candidates.
• How to write a successful job description for your customer service resume.
• Expert tips and examples to boost your chances of getting a customer service representative job.

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Looking for a job guide for a similar position? See:

• Account Executive Resume
• Business Resume
• Call Center Resume
• Cashier Resume
• Customer Service Manager Resume
• Help Desk Resume
• Retail Manager Resume
• Sales Resume
• Store Manager Resume
• Walmart Resume

Customer Service Representative Sample

1. Choose the Best Format for Your Resume

Formatting your resume is like welcoming a client. It sets the stage for your upcoming conversation. As a customer service representative, the structure of your resume should be clear, concise, and customer-friendly.

This is how to format your resume for a customer service rep position:

• For most customer service roles, the reverse-chronological resume format, which lists your most recent work experience up top, is your best bet.
• Keep it simple with clean, easy-to-read resume fonts like Cambria in 10-12 pt.
• Maintain a nice-looking resume layout with proper 1-inch margins on your resume. A cluttered page is akin to a cluttered mind, and you definitely don't want that to come across.
• A one-page resume is enough unless you’re a seasoned professional with extensive experience. It’s all about the quality of information rather than quantity.
• Use the following resume sections: Resume header, profile, work experience, education, and skills, and add bonus sections.

Expert Hint: According to a Forrester study, the quality of customer experience fell for 19% of brands in 2022. This means many companies will seek experts in CX to help rebuild their brand images.

2. Write a Service Representative Resume Objective or Summary

Your resume’s introduction is the handshake. It’s your first and often most important chance to make a good impression.

If you are a seasoned customer service veteran with a wealth of experience, an engaging resume summary is the best choice to encapsulate your achievements and skills in a punchy paragraph. Here’s the blueprint:

• Begin with a power adjective that reflects your professionalism and energy. An impactful introduction marks an impactful candidate.
• State the number of years you’ve worked in customer service.
• Weave in a couple of key skills, then follow with 2-3 major achievements in your customer service career.
• Tell the recruiter how you can help the company.

What if you’re just starting in the industry? A resume objective will express your goals and drive. It should highlight your enthusiasm and commitment to delivering exceptional service while presenting your applicable skills.

Expert Hint: Ensure that your resume resonates with the needs of the role you’re applying for. If the customer service job you’re after values a specific skill set, such as language proficiency or tech-savviness, highlight these in the first half of the resume.

3. Create the Perfect Resume Job Description and Skills Section for Your Customer Service Representative Resume

The core body of your resume is where the magic unfolds. This is where you present what you’ve achieved and learned from your past job experiences.

Here’s how you write a work experience section on a resume:

• Start with your most recent and relevant work experience, including the job title, company name, dates of employment, and location.
• Use bullet points to highlight specific achievements on your resume and responsibilities in each role instead of just listing duties.
• Quantify your accomplishments whenever possible by including numbers and percentages to showcase your impact.
• Be selective with what you include - only list relevant experiences and showcase your skills in a positive light.
• Ensure to tailor your work experience section to the job description of the role you're applying for.

Customer service is more than a pleasant demeanor—It’s about resourcefulness and resilience. Make sure to list soft skills, such as patience and problem-solving, and hard skills, like your familiarity with CRMs and your typing speed.

Go for 5–10 skills when creating a skills section for your customer service representative resume. Here are some of the more common skills:

Customer Service Representative Resume Skills

• Knowledge of customer service principles
• Proficiency in using customer service software and ticketing systems
• Sales techniques and product knowledge
• Handling large volumes of calls and emails
• Conflict resolution and de-escalation techniques
• Data entry
• Order processing and other administrative skills
• Communication skills
• Problem-solving abilities
• Time management
• Technical skills
• Conflict resolution
• Attention to detail
• Multitasking
• Teamwork

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Expert Hint: Customer service is more important than you might think. In fact, research has shown that increasing customer retention rates by 5% increases profits by 25% to 95%.

4. Make Your Resume Education Section Shine

Your education is fundamental, even if it’s not a requirement. Ensure it’s presented in the best light possible. Add more context to this section if you’re creating a resume with no experience and want to showcase strengths and skills relevant to the customer service role.

Here is how to list education on a resume:

• List school name, degree, and graduation date.
• Highlight any academic honors or achievements, particularly if they demonstrate skills or character traits valuable in a customer service context. This can be winning contests, academic scholarships, or being part of clubs.
• If your coursework includes subjects like communications, conflict resolution, or even software training, these are worth specifying by providing a “Relevant Coursework” list.

5. Add Other Sections to Your Customer Service Representative Resume

Consider these additional resume sections to be the cherry on top of your customer service representative resume. They add flavor and texture, elevating the whole experience. In more professional words, they make your application stand out from the sea of other resumes.

Here are some of the best sections to add to the resume:

• Hobbies and Interests - Consider showcasing activities that reflect your personal interests and align with and enhance your professional skills.
• Language Levels - For multinational companies, fluency in languages beyond English is a massive boon. 
• Awards - Any relevant awards you’ve received, such as the 'Customer Service Trust Award.'
• Volunteer Work - Non-profit or charity progression roles, especially those involving customer service, display your commitment to service and people.
• Certifications and Professional Development - If you’ve done additional courses or have certifications related to the job, they belong here.

Expert Hint: Do not forget to write a cover letter to match your customer service representative resume. Make sure to personalize it for each job application, highlighting why you are a good fit for the specific company and role. Show enthusiasm and passion for the position and company, and use examples or experiences to back up your qualifications.

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Key Points

• Use the professional customer service representative resume template provided above for an effective presentation.
• Showcase your accomplishments as a customer service rep in all the resume sections.
• Identify key customer service skills by carefully reviewing job descriptions for relevant positions.
• Make sure to include a standout cover letter highlighting your enthusiasm and how you will contribute to the store's success.

Still not sure how to write a customer service representative resume? I’m at your service. Leave me a comment below, and I’ll reach out with help!

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