My account

    Customer Service Representative Resume—Sample & Tips

    Create an exceptional customer service representative resume by showcasing the best of your skills and experience. See our sample and tips to make the most of your job application!

    Mariusz Wawrzyniak
    Mariusz Wawrzyniak
    Career Expert
    Customer Service Representative Resume—Sample & Tips

    Quality customer service is not just about resolving issues. It’s about creating memorable experiences, and your resume should reflect this.

    How do you create a customer service representative resume that creates a positive lasting impression on your potential employer? See our guide below!

    In this guide:

    • A customer service representative resume sample better than 90% of candidates.
    • How to write a successful job description for your customer service resume.
    • Expert tips and examples to boost your chances of getting a customer service representative job.

    Save hours of work and get a job-winning resume like this. Try our resume builder with 20+ resume templates and create your resume now.

    Create your resume now

    CREATE YOUR RESUME NOWcustomer service representative resume example

    What users say about ResumeLab:

    I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your resume.”

    I love the variety of templates. Good job guys, keep up the good work!

    My previous resume was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful!

    Create your resume now

    Looking for a job guide for a similar position? See:

    Customer Service Representative Sample

    Max Firth

    Customer Service Representative



    LinkedIn: linkedin.com/in/maxfirth

    Resume Summary

    Experienced Customer Service Representative with 5+ years of experience in the retail industry. Skilled in multitasking, problem-solving, and delivering excellent customer service. Successfully handled over 500 customer complaints, resolving each issue to the customer's satisfaction and maintaining 98% customer satisfaction within 24 hours. Seeking to contribute to HV Smile’s positive brand image.

    Work History

    Customer Service Representative

    ABC Retail, Seattle, WA

    November 2021–May 2024

    • Reduced average customer wait time by 30% by implementing efficient service processes and streamlined workflows.
    • Exceeded upselling targets by 25% by recommending additional products and services to customers, resulting in increased revenue generation.
    • Achieved a 98% customer satisfaction rating by resolving an average of 50 customer inquiries daily with speed and accuracy.
    • Increased customer engagement on social media platforms by 50% through timely responses to customer inquiries and proactive engagement.
    • Recognized as Employee of the Month for demonstrating exceptional customer service skills and going above and beyond to exceed customer expectations.

    Front Desk Clerk

    Kalk Enterprises

    July 2019–November 2021

    • Achieved a 95% customer satisfaction rating based on guest feedback surveys.
    • Reduced guest complaints by 30% by effectively resolving issues related to room assignments, billing discrepancies, and service inquiries.
    • Managed a high volume of incoming calls, averaging 100 calls daily, with a 90% call resolution rate, ensuring prompt and accurate assistance to callers and minimizing hold times.


    Associate's Degree in Business Administration

    Seattle University, Seattle, WA

    June 2016-August 2018

    • GPA: 3.7
    • Finished a 1-year internship as a receptionist at Sheraton.


    • Multitasking
    • Problem-solving
    • Customer service
    • Teamwork
    • Time management
    • Administrative skills


    • Customer Service Training Certification, Customer Service Institute of America, 2020


    • Outstanding Customer Service Award, Retail Association of Washington, 2019


    • Spanish—Bilingual

    1. Choose the Best Format for Your Resume

    Formatting your resume is like welcoming a client. It sets the stage for your upcoming conversation. As a customer service representative, the structure of your resume should be clear, concise, and customer-friendly.

    This is how to format your resume for a customer service rep position:

    • For most customer service roles, the reverse-chronological resume format, which lists your most recent work experience up top, is your best bet.
    • Keep it simple with clean, easy-to-read resume fonts like Cambria in 10-12 pt.
    • Maintain a nice-looking resume layout with proper 1-inch margins on your resume. A cluttered page is akin to a cluttered mind, and you definitely don't want that to come across.
    • A one-page resume is enough unless you’re a seasoned professional with extensive experience. It’s all about the quality of information rather than quantity.
    • Use the following resume sections: Resume header, profile, work experience, education, and skills, and add bonus sections.

    Expert Hint: According to a Forrester study, the quality of customer experience fell for 19% of brands in 2022. This means many companies will seek experts in CX to help rebuild their brand images.

    2. Write a Service Representative Resume Objective or Summary

    Your resume’s introduction is the handshake. It’s your first and often most important chance to make a good impression.

    If you are a seasoned customer service veteran with a wealth of experience, an engaging resume summary is the best choice to encapsulate your achievements and skills in a punchy paragraph. Here’s the blueprint:

    • Begin with a power adjective that reflects your professionalism and energy. An impactful introduction marks an impactful candidate.
    • State the number of years you’ve worked in customer service.
    • Weave in a couple of key skills, then follow with 2-3 major achievements in your customer service career.
    • Tell the recruiter how you can help the company.

    What if you’re just starting in the industry? A resume objective will express your goals and drive. It should highlight your enthusiasm and commitment to delivering exceptional service while presenting your applicable skills.

    Expert Hint: Ensure that your resume resonates with the needs of the role you’re applying for. If the customer service job you’re after values a specific skill set, such as language proficiency or tech-savviness, highlight these in the first half of the resume.

    3. Create the Perfect Resume Job Description and Skills Section for Your Customer Service Representative Resume

    The core body of your resume is where the magic unfolds. This is where you present what you’ve achieved and learned from your past job experiences.

    Here’s how you write a work experience section on a resume:

    • Start with your most recent and relevant work experience, including the job title, company name, dates of employment, and location.
    • Use bullet points to highlight specific achievements on your resume and responsibilities in each role instead of just listing duties.
    • Quantify your accomplishments whenever possible by including numbers and percentages to showcase your impact.
    • Be selective with what you include - only list relevant experiences and showcase your skills in a positive light.
    • Ensure to tailor your work experience section to the job description of the role you're applying for.

    Customer service is more than a pleasant demeanor—It’s about resourcefulness and resilience. Make sure to list soft skills, such as patience and problem-solving, and hard skills, like your familiarity with CRMs and your typing speed.

    Go for 5–10 skills when creating a skills section for your customer service representative resume. Here are some of the more common skills:

    Customer Service Representative Resume Skills

    The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now.


    CREATE YOUR RESUME NOWcreate your resume now

    Nail it all with a splash of color, choose a clean font, and highlight your skills in just a few clicks. You're the perfect candidate, and we'll prove it. Use our resume builder now.

    Expert Hint: Customer service is more important than you might think. In fact, research has shown that increasing customer retention rates by 5% increases profits by 25% to 95%.

    4. Make Your Resume Education Section Shine

    Your education is fundamental, even if it’s not a requirement. Ensure it’s presented in the best light possible. Add more context to this section if you’re creating a resume with no experience and want to showcase strengths and skills relevant to the customer service role.

    Here is how to list education on a resume:

    • List school name, degree, and graduation date.
    • Highlight any academic honors or achievements, particularly if they demonstrate skills or character traits valuable in a customer service context. This can be winning contests, academic scholarships, or being part of clubs.
    • If your coursework includes subjects like communications, conflict resolution, or even software training, these are worth specifying by providing a “Relevant Coursework” list.

    5. Add Other Sections to Your Customer Service Representative Resume

    Consider these additional resume sections to be the cherry on top of your customer service representative resume. They add flavor and texture, elevating the whole experience. In more professional words, they make your application stand out from the sea of other resumes.

    Here are some of the best sections to add to the resume:

    • Hobbies and Interests - Consider showcasing activities that reflect your personal interests and align with and enhance your professional skills.
    • Language Levels - For multinational companies, fluency in languages beyond English is a massive boon. 
    • Awards - Any relevant awards you’ve received, such as the 'Customer Service Trust Award.'
    • Volunteer Work - Non-profit or charity progression roles, especially those involving customer service, display your commitment to service and people.
    • Certifications and Professional Development - If you’ve done additional courses or have certifications related to the job, they belong here.

    Expert Hint: Do not forget to write a cover letter to match your customer service representative resume. Make sure to personalize it for each job application, highlighting why you are a good fit for the specific company and role. Show enthusiasm and passion for the position and company, and use examples or experiences to back up your qualifications.

    Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.


    CREATE YOUR COVER LETTER NOWcreate your cover letter now

    Want to try a different look? There's 21 more. A single click will give your document a total makeover. Pick a cover letter template here.

    Key Points

    • Use the professional customer service representative resume template provided above for an effective presentation.
    • Showcase your accomplishments as a customer service rep in all the resume sections.
    • Identify key customer service skills by carefully reviewing job descriptions for relevant positions.
    • Make sure to include a standout cover letter highlighting your enthusiasm and how you will contribute to the store's success.

    Still not sure how to write a customer service representative resume? I’m at your service. Leave me a comment below, and I’ll reach out with help!

    About ResumeLab’s Editorial Process

    At ResumeLab, quality is at the crux of our values, supporting our commitment to delivering top-notch career resources. The editorial team of career experts carefully reviews every article in accordance with editorial guidelines, ensuring the high quality and reliability of our content. We actively conduct original research, shedding light on the job market's intricacies and earning recognition from numerous influential news outlets. Our dedication to delivering expert career advice attracts millions of readers to our blog each year.

    Mariusz Wawrzyniak
    Written byMariusz Wawrzyniak

    Mariusz is a career expert with a background in quality control & economics. With work experience in FinTech and a passion for self-development, Mariusz brings a unique perspective to his role. He’s dedicated to providing the most effective advice on resume and cover letter writing techniques to help his readers secure the jobs of their dreams.

    Was it interesting?Here are similar articles