Customer Service CV Examples—Sample and 25+ Writing Tips

A customer service CV example that lands interviews. Make your retail customer service CV quickly. Follow Expert Hints.Learn from good vs. bad examples.

Maciej Duszyński
Career Expert
Customer Service CV Examples—Sample and 25+ Writing Tips

Ticket #299

 

“Looking for the best customer service representative. 401k, dental, life, medical, vision, paid time off. 70K. Please help!”

 

Do you want to solve this issue?

 

So—

 

Make a customer service CV that delivers.

 

This is the right place to start.

 

This guide will show you:

  • Best customer service CV examples that get jobs.
  • How to ace your customer service CV skills and job description sections.
  • How to write customer service CVs that get the interview.
  • Expert Hints and examples to boost your chances of landing customer service jobs.

 

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customer service CV templates

 

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Customer Service CV—Sample

 

Alex Murphy

Phone: +1-299-321-7878
Email: alex.murphy@gmail.com
LinkedIn: linkedin.com/in/alex-murphy
Twitter: twitter.com/murphy-rbcp

 

Summary

 

A cooperative and dependable customer service rep with 3+ years of experience. Eager to join ContiMax Inc. to support and maintain a high level of customer service, and analyse data and reports. In previous roles optimised CS processes that sped up customer request reaction time by 200%, and received 95% positive customer survey results.

 

Experience

 

2016–2017
Ohio Saves, Dayton, IL
Customer Service Representative

  • Developed strong, proactive, customer-focused relationships with contractors to help drive demand.
  • Responded to contractor and customer requests (phone, email, Web) by answering questions, providing information, and presenting solutions to problems.
  • Prepared bi-weekly reports by collecting and analysing contractor and project information.
  • Analysed data to identify trends, and flagged issues that could be addressed through program or process improvements.
  • Wrote and formatted memos, letters, notes, and other documents.

Key achievements:

  • Identified and amended a major process bottleneck that ultimately sped up customer request reaction time by 200%.
  • Received 95% positive customer survey results.
  • Maintained customer retention rate 50% higher than the company average.

 

2015–2016
Car Go!, Chicago, IL
Junior Customer Service Rep

  • Answered multi-line telephone in a professional manner and interacted with customers face-to-face.
  • Received and processed payments.
  • Update vehicle notes in the system.
  • Contacted clients to obtain vehicle pick-up information.
  • Filed documents and processed incoming and outgoing mail according to criteria.

Key achievements:

  • Automated and streamlined MS Excel-based vehicle database that reduced data input time by 150%.

 

Education

 

2016
DePaul University, Chicago, IL
Organisational Communication, BA
GPA 3.9

Relevant coursework:

  • Communication and Organisational Change
  • Diversity, Leadership and Team Building
  • Communication and Corporate Culture
  • Conflict Management and Negotiation

 

Certifications

 

  • Certified Customer Service Professional
  • NLP Practitioner Certification

 

Associations

 

  • National Customer Service Association (NCSA)—Member

 

Interests

 

  • Psychology of communication
  • 19th-century pointillism

 

Key Skills

 

  • Written and Oral communication
  • Problem-solving
  • Adaptability
  • Time management
  • Organisation
  • Collaboration
  • Research skills
  • Customer service
  • Multi-tasking
  • MS Office
  • G-Suite
  • Zendesk
  • Salesforce

 

Languages

 

  • Spanish (Bilingual)
  • German (Conversational)

 

1. Choose the Best Customer Service CV Format

 

The power of first impressions.

 

Who knows more about this than a customer service representative?

 

Here’s the thing:

Your professional customer service CV has 7 seconds to impress the recruiter.

 

So—

 

What is the best customer service CV format?

 

  • Stick to the reverse-chronological CV format for your CV. It focuses on your customer service experience and key achievements.
  • Go for simple and readable CV fonts. It’s best for them to range between 10 and 14pt. Add simple headings, and use white space to your advantage. Clutter is unwelcome.
  • Make it one-page long. It’s the optimal CV length for all customer service CVs.
  • Start off with a customer service CV objective or summary. Then add a customer service job description, followed it up with the education section.
  • Put your customer service CV skills in a separate section, add information on your certifications, interests, computer skills, and languages.

Expert Hint: Export your insurance customer service CV to a PDF file. This way your CV formatting will be intact and the ATS will have no problem reading it.

2. Start with a Customer Service CV Summary That Turns Heads

 

You know how important it is to make a connexion with a customer.

 

But first—

 

Your CSR CV must make a connexion with the hiring manager.

 

And the opening statement is where the connexion happens.

 

Follow this simple formula to write a good CV summary for a customer service CV:

 

  1. An adjective
  2. Job title
  3. Years of experience
  4. What you can offer and how it will help
  5. Your biggest achievement

 

Customer Service CV—Summary Examples

Good example
A cooperative and dependable customer service rep with 3+ years of experience. Eager to join ContiMax Inc. to support and maintain a high level of customer service, and analyse data and reports. In previous roles optimised CS processes that sped up customer request reaction time by 200%, and received 95% positive customer survey results.
Bad example
An experienced customer service representative who would like to join your company. Great communicator. Wishes to keep developing professionally.

What About CSR CV With No Experience?

 

Even if you think you have no experience—

 

You do have some.

 

It just may not be experience in the field. But as long as it’s relevant, it’s ok. Your education, internships, and volunteering work count.

 

The only difference is you won’t be writing a CV summary, but—

 

A customer service CV objective.

 

Career objectives show hiring managers you’re a good fit. They give priority to your achievements rather than professional experience.

 

The examples below show you how to write a CV objective for customer service on an entry-level CV:

 

Customer Service CV Objective—Examples

Good example
A dependable customer service rep with a BA in organisational communication from DePaul University (GPA 3.9). Eager to join XYZ to help maintain a high level of customer service. Strong background in the psychology of communication. Working towards obtaining NLP Practitioner Certification.
Bad example
A recent university graduate wishing to gain experience at your company as customer service representative.

Expert Hint: Write your customer service CV objective or summary at the very end. Go through your CV, hand-pick the things you take pride in, and write a snappy intro.

3. Write the Best Customer Service CV Skills and Job Description Sections

 

Congratulations!

 

The recruiter believes you’re worthy of more than 7 seconds of their attention.

 

Now—

 

Help them make a choice, and prove you’re the gem they’ve been looking for.

 

Here’s the best way to describe customer service experience on a CV:

 

  1. Take a good look at the job posting.
  2. Identify the customer service CV skills and duties the employer is after.
  3. Describe your customer service experience using the phrases from the job listing.

 

Follow these three simple steps to match your customer service CV profile with the recruiter’s requirements and expectations.

 

Customer Service Job Description for CV—Example

Good example
  • Developed strong, proactive, customer-focused relationships with contractors to help drive demand.
  • Responded to contractor and customer requests (phone, email, Web) by answering questions, providing information, and presenting solutions to problems.
  • Prepared bi-weekly reports by collecting and analysing contractor and project information.
  • Analysed data to identify trends, and flagged issues that could be addressed through program or process improvements.
  • Wrote and formatted memos, letters, notes, and other documents.
Bad example
  • Responsible for relationships with customers
  • Responsible for contractor requests
  • Responsible for reports
  • Responsible for analysing data
  • Responsible for preparing documentation

Here’s the thing:

 

It’s often not what customer service experience you’ve had but—

 

How you describe your customer service experience on a CV that makes the difference.

 

To cut a long story short: before you have a chance to meet the recruiter in person, your CV needs to do two things:

 

  1. Beat the ATS.
  2. Impress the recruiter.

 

The Applicant Tracking System (ATS) screens tonnes of CVs to decide if the candidates meet the basic criteria. It does so by looking for customer service CV keywords.

 

Here’s the kicker:

 

The keywords you need for your customer service CV are right in the job ad.

 

This explains why the language of your CV must be similar to (if not the same as) the language in the job ad.

 

A well-written customer service CV job description will help you a lot.

 

But that’s only half the job.

 

Your customer service CV bullets must impress the recruiter.

 

Here’s how—

 

Show your accomplishments.

 

In other words: don’t just list your responsibilities. Add results and numbers.

 

Customer Service CV Example—Achievements

Good example
  • Identified and amended a major process bottleneck that ultimately sped up customer request reaction time by 200%.
  • Received 95% positive customer survey results.
  • Maintained customer retention rate 50% higher than the company average.

Quantify your achievements with numbers and percentages.

 

You don’t have to add numbers everywhere, though.

 

Pick out one or two accomplishments you’re proud of, and put them in a separate key achievements subsection on your customer service CV.

 

And—

 

Make sure your customer service CV highlights your skills and qualifications.

 

If the experience section is done right, it already has both: good skills for customer service CV and customer service CV keywords.

 

What you need to do now is make them more visible.

 

How?

 

List your customer service CV skills in a separate section.

 

Customer Service CV Skills—List

 

  • Written and Oral communication
  • Problem-solving
  • Adaptability
  • Time management
  • Organisation
  • Collaboration
  • Research skills
  • Customer service
  • Multi-tasking
  • MS Office
  • G-Suite
  • Zendesk
  • Salesforce

 

Although there’s no such thing as a universal list of skills for customer service CVs—

 

Most CSRs must demonstrate strong soft skills. In other words, to succeed in a CSR role, you have to be a people person.

 

Double-check the job ad to make sure your customer service skills list is on point. Use the same phrasing to make sure the ATS will deem them relevant as well.

Expert Hint: Avoid listing too many skills on your sales customer service CV. Pick out top ten and leave out the rest. This way you’ll avoid the so-called presenter’s paradox.

The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your CV in our CV builder now.

 

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Nail it all with a splash of colour, choose a clean font, highlight your skills in just a few clicks. You’re the perfect candidate and we’ll prove it. Use the ResumeLab builder now.

 

4. Turn Boring Education Into a Reason to Hire You

 

Listen:

 

No customer is too small to be ignored.

 

The same is true about your entry-level customer service CV.

 

Don’t ignore any section.

 

Apart from the school name and degree, list relevant coursework, and your GPA (if it’s above 3.5). Extracurricular activities or student societies are also welcome.

 

Entry-level Customer Service CV Sample—Education

Good Example

2016
DePaul University, Chicago, IL
Organisational Communication, BA
GPA 3.9

Relevant coursework:

  • Communication and Organisational Change
  • Diversity, Leadership and Team Building
  • Communication and Corporate Culture
  • Conflict Management and Negotiation
Bad Example
2016
DePaul University
Organisational Communication, BA

Expert Hint: The education CV section is particularly important on an entry-level customer service CV. As you become more and more experienced, the recruiter’s attention will naturally shift towards your professional achievements.

5. Light Up Your Customer Service CV With These

 

You know that feeling:

 

Helping a customer solve an issue they could not resolve themselves.

 

Now—

 

Help the recruiter make the decision to hire you.

 

Boost your professional customer service CV. Add information on your certifications on a CV, professional association membership, interests on a CV, and foreign languages.

 

Certifications

 

  • Certified Customer Service Professional
  • NLP Practitioner Certification

 

Associations

 

  • National Customer Service Association (NCSA)—Member

 

Interests

 

  • Psychology of communication
  • 19th-century pointillism

 

Languages

 

  • Spanish (Bilingual)
  • German (Conversational)

Expert Hint: Boost your chances of landing a job by learning how to write a cover letter. Less than half of applicants write them but more than 50% of the recruiters want to read them.

Double your impact with a matching CV and cover letter combo. Use our cover letter builder and make your application documents pop out.

 

create your cover letter now

 

CREATE YOUR COVER LETTER NOW

 

Want to try a different look? There’s 18 more. A single click will give your document a total makeover. Pick a cover letter template here.

 

Key Points

 

This is how to write a customer service CV:

  • Pick the best customer service CV template. A senior customer service representative CV will have a larger job description section than an entry level customer service CV.
  • Use the best customer service CV format. Stick to a single page, add relevant information, export it to a PDF file, and use white space.
  • Tailor it to a job offer. The skills and abilities on your CV for customer service must reflect the employer’s requirements. Double-check your CV against the job posting, and include the right keywords for a customer service CV.
  • Make the most of your education. This section needs to work to your advantage. Especially on an entry-level customer service CV.
  • Brighten it with extras. Certifications, interests, and languages—all these boost your value in the eyes of the employer.
  • Write a customer service cover letter and have a check out our guide on how to write a cover letter as a customer service representative

 

Questions on how to write the best customer service CV? Do you have useful advice on writing CVs for various customer service positions (airline customer service CV or bank customer service CV)? We’d love to hear from you. Leave your comment below.

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Maciej Duszyński
Maciej Duszynski is a career advice writer and a resume expert at ResumeLab. With over 8 years of experience in recruitment, hiring, and training, Maciej shares insider HR knowledge to equip every job seeker with professional advice to nail the job hunt. His insights have been featured by the Chicago Tribune, SparkPeople, Toggl, Referral Rock, and Databox, among others. Maciej has helped job candidates at all stages of their career paths, from interns to directors to C-suite members, to thrive in their job. His mission is to help you find the right opportunity and create a job application that gets you the career you deserve. Maciej holds a Master’s degree in English with a specialization in communication and education management.

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