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I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your resume.” Patrick
I love the variety of templates. Good job guys, keep up the good work! Dylan
My previous resume was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful! George
Cheerful call center agent with 7+ years of experience. Seeking to use high-level telesales and customer support skills to deliver sales excellence at Verizon. Awarded Gold-Star status at ABC Call Center for spurring a team of 10 to 25% more sales and 50% more dials over previous year.
Experience
Call Center Agent & Peer Mentor Contact ABC Call Center 2012–2017
Quickly promoted to mentor 10-member team while providing exemplary telemarketing outreach. Dialed minimum 5 hours per day.
Awarded Gold-Star status for consistently setting at least 4 appointments per day. Recognized by manager as "most efficient worker I've ever met."
Used coaching skills to help improve team performance by 25% over previous year, with 50% more dials and 25% more sales.
Telesales figures higher than any other call center agent in team of 100+ for 90% of months. Maintained highest sales average for 5 years straight.
Call Center Representative, Outbound Attainable Health & Wellness, Inc. 2010–2012
Maintained 120% of call targets through advanced outbound collections skills to handle account queues from 50–100 accounts per day.
Resolved account delinquencies 20% faster than company average while maintaining better-than-average company loyalty scores.
Commended by management 5 times for efficiency and positive attitude. Received quarterly bonus in 100% of quarters for high satisfaction scores.
Customer Service and Phone Experience Various 2009–2012
Took 20 inbound calls per day as waiter at Ruby Tuesday. Received 3 customer service awards for high customer ratings of 95%+.
Resolved customer complaints at Taylor-Gibbs Landscaping. Received two letters of thanks for courtesy and dedication to customer care.
Temp call center agent, FastCollect Universal Inc. Handled 10 outbound calls per hour, with a 15% above-average success rate.
Education
John Moore Senior High 2005–2009
Straight A average in English, demonstrating good communication skills.
Voted into school yearbook team for cheerful attitude.
Excelled in typing classes, demonstrating good data entry skills.
Granted student mentoring position for solid listening skills.
Skills:
Inbound & Outbound Call Handling
Customer Support
Telesales
Complaint Resolution
Transaction Processing
Customer Service
Patience
Communication
Courses
Working With Tough Customers—ICMI—2017
Service and Sales—ICMI—2014
Publications
Article on telesales appeared in Productivity x 1000 Blog
Additional Activities
Take weekly CrossFit classes as self-care.
Regular listener, Stories from the Sales Floor podcast.
Languages: Spanish (fluent)
A call center representative works in a customer service or support role. They handle incoming phone calls from customers and providing assistance or information to them. A call center job requires strong communication and customer service skills and the ability to work well under pressure.
Start with a resume header. Name, phone number, email address. No snail mail or photo.
After the header, add a call center resume objective, then work experience, then education and finally skills.
Add resume extras like additional activities, and hobbies to make the hiring manager sit up.
Expert Hint: Use a resume PDF unless the job description says not to. They’re best because 1) Machines can read them and 2) Their formatting stays locked.
2. Start with a Call Center Resume Objective That Turns Heads
Where to start?
Put your resume objective up top. Make it a mini sales pitch with:
1. An adjective (Cheerful, Efficient, Energetic)
2. Job title (Call Center Pro)
3. Years of experience (2+)
4. How you’ll help (provide high-level support)
5. Flashiest achievements (10% more dials than average)
These two call center resume examples can slash your EWT.
Call Center Resume—Objective
Right ExampleCheerful inbound/outbound call center specialist with 5+ years of experience. Seeking to use high-level telesales and customer support skills to deliver sales excellence at XYZ Outreach Inc. Awarded Gold-Star status at ABC Call Center for spurring a team of 10 to 25% more sales and 50% more dials over previous year.Wrong ExampleCall center specialist with 5 years of experience. Looking for an outbound call center job. Skilled in customer service, customer support, telesales, and complaint resolution.
See the difference? That first call center agent resume sample is FCR. The measured wins make the manager say, I should read this.
Call Center Resume with No Experience
Well—you’ve got achievements. Put them in your call center resume objective.Right ExampleEnergetic call center operator with experience as call center temp (15% above average appointment-setting rate). At two non-call-center jobs, handled 20 inbound calls per day with 3 customer service awards and customer rankings of 95%+.Wrong ExampleNew call center specialist with skills in customer service and sales. Seeking entry-level call center job with good firm and room for advancement. Will work hard.
Don’t even have achievements? Do a day or two of call center temp work. Even that works on entry-level call center resumes.
Resume summary vs objective—what’s the difference? An objective used to show a job goal. These days, you have to show how you can help instead.
Expert Hint: Write your resume objective for call center jobs last. That way it’s like a trailer for your job search movie. You’ll have lots to pick from, and summarizing will be easy.
3. Write the Perfect Call Center Agent Job Description
Want a secret?
Most applicants can’t write a good job description. That makes it easy to stand out.
Ready?
1. Read the job ad.
2. Highlight the call center resume skills and duties.
3. In your resume bullets, show you’ve drilled those to the wall.
Let these call center resume examples take you off hold.
Call Center Job Description—Example
Job ad wants these skills: (1) leadership (2) efficiency (3) coaching.Right Example
Call Center Agent & Peer Mentor Contact ABC Call Center 2013–2018
Quickly promoted to mentor 10-member team while providing exemplary telemarketing outreach. Dialed minimum 5 hours per day.
Awarded Gold-Star status for consistently setting at least 4 appointments per day. Recognized by manager as "most efficient worker I've ever met."
Used coaching skills to help improve team performance by 25% over previous year, with 50% more dials and 25% more sales.
Telesales figures higher than any other call center agent in team of 100+ for 90% of months. Maintained highest sales average for 5 years straight.
Wrong Example
Call Center Agent Contact ABC Call Center 2013–2018
Responsible for dialing at least 4 hours a day.
Handled outbound and inbound call center calls.
As part of call center duties, was tasked with setting at least 2 appointments per day.
Worked all year for 5 years with only 2 sick days.
Why will #1 light up the board? The accomplishments and numbers fit what the company is seeking.
Call Center Resume Job Description Example—No Experience
Took 20 inbound calls per day as waiter at Ruby Tuesday. Received 3 customer service awards for high customer ratings of 95%+.
Resolved customer complaints at Taylor-Gibbs Landscaping. Received two letters of thanks for courtesy and dedication.
Temp call center agent, FastCollect Universal Inc. Handled 10 outbound calls per hour, with a 15% above-average success rate.
Even if you’ve never had a call job, you can make a call center resume sample like that.
Call Center Resume Skills List
Huge tip:
Don’t copy-paste generic skills for resumes. Managers see through that faster than Your call is important to us.
Expert Hint: Mix soft skills and hard skills. Need more hard skills for a call center jobs resume? Try a 1-hour Lynda class.
The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now.
Nail it all with a splash of color, choose a clean font, and highlight your skills in just a few clicks. You're the perfect candidate, and we'll prove it. Use our resume builder now.
4. Turn the Education Section Into a Reason to Hire You
Make yours matter and you’ll smoke the competition.
These call center resumes examples show how:
Education on Call Center Resume—Example
Right Example
John Moore Senior High 2005–2009
Straight A average in English, demonstrating good communication skills.
Voted into school yearbook team for cheerful attitude.
Excelled in typing classes, demonstrating good data entry skills.
Granted student mentoring position because of solid listening skills.
Wrong Example
Straight A average in English.
GPA 2.9
That first call center agent sample has the right bullets. They show the manager you had this dialed back in school.
Expert Hint: Don’t have work experience for a resume for call centers? Show tons of resume education wins. Groups, projects, teams, and titles can crank up a quiet resume.
5. Light Up Your Call Center Resume With Extra Sections
Corporate accounts payable, Nina speaking, just a moment.
What do most call center resumes have in common? They’re all the same. Make yours different, and the call center manager will call you at 3 am.
Additional Sections on Call Center Resume—Examples
Right Example
Courses
Working With Tough Customers—ICMI
Service and Sales—ICMI
Publications
Article on telesales appeared in Productivity x 1000 Blog
Additional Activities
Take weekly CrossFit classes as self-care.
Regular listener, Stories from the Sales Floor podcast.
Wrong Example
Additional Activities
I like to stay in shape.
I listen to audiobooks for fun.
Huge difference.
Those first call center resume samples stand out like a quarterly bonus. They prove the manager can rely on you.
Expert Hint: To knock it out of the park, add a cover letter to your resume for call center jobs. You’ll multiply your chance of getting hired. So learn how to write a cover letter now.
Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.
Got questions on how to write a great resume for a call center agent? Not sure how to show call center on a resume? Leave a comment. We’re happy to reply.
Tom Gerencer is a career advice writer and a resume expert at ResumeLab. Tom has been featured on BBC News, NBC, The Economist, Business Insider, Fast Company, and dozens of other outlets. His insights, commentary, and articles reach over a million readers every month. With inside knowledge of key industry players and in-depth research, Tom helps job seekers with advice across all professions and career stages. Tom holds a degree in English from Colby College.
A resume job description is a resume section where you list your professional experience, usually in reverse-chronological order. It means you start with your most recent position and proceed backwards. Each entry should contain 3-6 bullet points. It is recommended to include 10-15 years of work history on your resume.