English
My account

You control your data

We use cookies to tailor the experience of creating resumes and cover letters. For these reasons, we may share your usage data with third parties. You can find more information about how we use cookies on our Cookies Policy. If you would like to set your cookies preferences, click the Settings button below. To accept all cookies, click Accept.

Settings Accept

Cookie settings

Click on the types of cookies below to learn more about them and customize your experience on our Site. You may freely give, refuse or withdraw your consent. Keep in mind that disabling cookies may affect your experience on the Site. For more information, please visit our Cookies Policy and Privacy Policy.

Choose type of cookies to accept

Analytics

These cookies allow us to analyze our performance to offer you a better experience of creating resumes and cover letters. Analytics related cookies used on our Site are not used by Us for the purpose of identifying who you are or to send you targeted advertising. For example, we may use cookies/tracking technologies for analytics related purposes to determine the number of visitors to our Site, identify how visitors move around the Site and, in particular, which pages they visit. This allows us to improve our Site and our services.

Performance and Personalisation

These cookies give you access to a customized experience of our products. Personalization cookies are also used to deliver content, including ads, relevant to your interests on our Site and third-party sites based on how you interact with our advertisements or content as well as track the content you access (including video viewing). We may also collect password information from you when you log in, as well as computer and/or connection information. During some visits, we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.

Advertising

These cookies are placed by third-party companies to deliver targeted content based on relevant topics that are of interest to you. And allow you to better interact with social media platforms such as Facebook.

Necessary

These cookies are essential for the Site’s performance and for you to be able to use its features. For example, essential cookies include: cookies dropped to provide the service, maintain your account, provide builder access, payment pages, create IDs for your documents and store your consents.

To see a detailed list of cookies, click here.

Save preferences

Call Center Resume Example—Skills & Job Description for 2023

Is your resume not working? We won't suggest you turn it off and on again. Instead, follow our guide to write one that never fails.

Tom Gerencer
Career Writer at ResumeLab
Call Center Resume Example—Skills & Job Description for 2023

Almost nobody writes a good call center resume.

 

But it’s not hard.

 

A bad one attracts jobs that suck your soul out through your headphones. A good one stands out like a Sennheiser in a pile of Philips. The difference?

 

Prove you know FCR from IVR, and that Wrap Time isn’t “lunch.”

 

This guide will show you:

  • A call center resume sample better than most.
  • How to ace your call center job description on a resume.
  • How to write a call center agent resume that gets the interview.
  • Why picking the right few achievements is the #1 key to get hired.

 

Save hours of work and get a job-winning resume like this. Try our resume builder with 20+ resume templates and create your resume now.

 

Create your resume now

 

CREATE YOUR RESUME NOWcall center resume example

What users say about ResumeLab:

I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your resume.”
Patrick

I love the variety of templates. Good job guys, keep up the good work!
Dylan 

My previous resume was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful!
George

Create your resume now

 

Need help with a different kind of resume? Explore our other guides:

 

Haven't found what you're looking for? Check all our Resume Samples.

 

 

Call Center Resume Example

 

Claude Sizani
Call Center Agent (Inbound & Outbound)

 

Phone: 318-264-4838
Email: claude.sizani@gmail.com
LinkedIn: linkedin.com/in/claudesizani
Twitter: twitter.com/claudesizani

 

Summary

 

Cheerful call center agent with 7+ years of experience. Seeking to use high-level telesales and customer support skills to deliver sales excellence at Verizon. Awarded Gold-Star status at ABC Call Center for spurring a team of 10 to 25% more sales and 50% more dials over previous year.

 

Experience

 

Call Center Agent & Peer Mentor
Contact ABC Call Center
2012–2017

  • Quickly promoted to mentor 10-member team while providing exemplary telemarketing outreach. Dialed minimum 5 hours per day.
  • Awarded Gold-Star status for consistently setting at least 4 appointments per day. Recognized by manager as "most efficient worker I've ever met."
  • Used coaching skills to help improve team performance by 25% over previous year, with 50% more dials and 25% more sales.
  • Telesales figures higher than any other call center agent in team of 100+ for 90% of months. Maintained highest sales average for 5 years straight.

 

Call Center Representative, Outbound
Attainable Health & Wellness, Inc.
2010–2012

  • Maintained 120% of call targets through advanced outbound collections skills to handle account queues from 50–100 accounts per day.
  • Resolved account delinquencies 20% faster than company average while maintaining better-than-average company loyalty scores.
  • Commended by management 5 times for efficiency and positive attitude. Received quarterly bonus in 100% of quarters for high satisfaction scores.

 

Customer Service and Phone Experience
Various
2009–2012

  • Took 20 inbound calls per day as waiter at Ruby Tuesday. Received 3 customer service awards for high customer ratings of 95%+.
  • Resolved customer complaints at Taylor-Gibbs Landscaping. Received two letters of thanks for courtesy and dedication to customer care.
  • Temp call center agent, FastCollect Universal Inc. Handled 10 outbound calls per hour, with a 15% above-average success rate.

 

Education


John Moore Senior High
2005–2009

  • Straight A average in English, demonstrating good communication skills.
  • Voted into school yearbook team for cheerful attitude.
  • Excelled in typing classes, demonstrating good data entry skills.
  • Granted student mentoring position for solid listening skills.

  

Skills:

  • Inbound & Outbound Call Handling
  • Customer Support
  • Telesales
  • Complaint Resolution
  • Transaction Processing
  • Customer Service
  • Patience
  • Communication

 

Courses

 

  • Working With Tough Customers—ICMI—2017
  • Service and Sales—ICMI—2014

 

Publications

 

  • Article on telesales appeared in Productivity x 1000 Blog

 

Additional Activities

 

  • Take weekly CrossFit classes as self-care.
  • Regular listener, Stories from the Sales Floor podcast.

 

Languages: Spanish (fluent)

 

A call center representative works in a customer service or support role. They handle incoming phone calls from customers and providing assistance or information to them. A call center job requires strong communication and customer service skills and the ability to work well under pressure.

 

Now, here’s how to write a call center resume:

 

1. Use the Right Call Center Resume Format

 

Resume format is key.

 

It proves you pay attention to detail.

 

Do it right, or get tossed out.

  • Use the reverse-chronological resume format to answer the manager’s questions in the order they were received.
  • Use the best resume fonts, 10–14pt, 1-inch resume margins, big headings, lots of white space.
  • Write a one-page resume. No more, no less.
  • Start with a resume header. Name, phone number, email address. No snail mail or photo.
  • After the header, add a call center resume objective, then work experience, then education and finally skills.
  • Add resume extras like additional activities, and hobbies to make the hiring manager sit up.

Expert Hint: Use a resume PDF unless the job description says not to. They’re best because 1) Machines can read them and 2) Their formatting stays locked.

2. Start with a Call Center Resume Objective That Turns Heads

 

Where to start?

 

Put your resume objective up top. Make it a mini sales pitch with:

 

1. An adjective (Cheerful, Efficient, Energetic)

2. Job title (Call Center Pro)

3. Years of experience (2+)

4. How you’ll help (provide high-level support)

5. Flashiest achievements (10% more dials than average)

 

These two call center resume examples can slash your EWT.

 

Call Center Resume—Objective

Right Example
Cheerful inbound/outbound call center specialist with 5+ years of experience. Seeking to use high-level telesales and customer support skills to deliver sales excellence at XYZ Outreach Inc. Awarded Gold-Star status at ABC Call Center for spurring a team of 10 to 25% more sales and 50% more dials over previous year.
Wrong Example
Call center specialist with 5 years of experience. Looking for an outbound call center job. Skilled in customer service, customer support, telesales, and complaint resolution.

See the difference? That first call center agent resume sample is FCR. The measured wins make the manager say, I should read this.

 

Call Center Resume with No Experience

 

Well—you’ve got achievements. Put them in your call center resume objective.

Right Example
Energetic call center operator with experience as call center temp (15% above average appointment-setting rate). At two non-call-center jobs, handled 20 inbound calls per day with 3 customer service awards and customer rankings of 95%+.
Wrong Example
New call center specialist with skills in customer service and sales. Seeking entry-level call center job with good firm and room for advancement. Will work hard.

Don’t even have achievements? Do a day or two of call center temp work. Even that works on entry-level call center resumes.

 

Resume summary vs objective—what’s the difference? An objective used to show a job goal. These days, you have to show how you can help instead.

 

Expert Hint: Write your resume objective for call center jobs last. That way it’s like a trailer for your job search movie. You’ll have lots to pick from, and summarizing will be easy.

3. Write the Perfect Call Center Agent Job Description

 

Want a secret?

 

Most applicants can’t write a good job description. That makes it easy to stand out.

 

Ready?

 

1. Read the job ad.

2. Highlight the call center resume skills and duties.

3. In your resume bullets, show you’ve drilled those to the wall.

 

Let these call center resume examples take you off hold.

 

Call Center Job Description—Example

 

Job ad wants these skills: (1) leadership (2) efficiency (3) coaching.

Right Example

Call Center Agent & Peer Mentor
Contact ABC Call Center
2013–2018

  • Quickly promoted to mentor 10-member team while providing exemplary telemarketing outreach. Dialed minimum 5 hours per day.
  • Awarded Gold-Star status for consistently setting at least 4 appointments per day. Recognized by manager as "most efficient worker I've ever met."
  • Used coaching skills to help improve team performance by 25% over previous year, with 50% more dials and 25% more sales.
  • Telesales figures higher than any other call center agent in team of 100+ for 90% of months. Maintained highest sales average for 5 years straight.
Wrong Example

Call Center Agent
Contact ABC Call Center
2013–2018

  • Responsible for dialing at least 4 hours a day.
  • Handled outbound and inbound call center calls.
  • As part of call center duties, was tasked with setting at least 2 appointments per day.
  • Worked all year for 5 years with only 2 sick days.

Why will #1 light up the board? The accomplishments and numbers fit what the company is seeking.

 

Call Center Resume Job Description Example—No Experience

 

  • Took 20 inbound calls per day as waiter at Ruby Tuesday. Received 3 customer service awards for high customer ratings of 95%+.
  • Resolved customer complaints at Taylor-Gibbs Landscaping. Received two letters of thanks for courtesy and dedication.
  • Temp call center agent, FastCollect Universal Inc. Handled 10 outbound calls per hour, with a 15% above-average success rate.

 

Even if you’ve never had a call job, you can make a call center resume sample like that.

 

Call Center Resume Skills List

 

Huge tip:

 

Don’t copy-paste generic skills for resumes. Managers see through that faster than Your call is important to us.

 

Here are the most popular for reference:

 

Call Center Resume Skills
Soft SkillsHard Skills
Customer ServiceMS Office
PatienceCRM Software
CommunicationLearning Product Knowledge
SpeedHelpdesk/Talkdesk
CompassionComputer Skills
ListeningPhone Skills
Positive Attitude10-Key Typing
AdaptabilityFast Typing
OrganizationSalesforce
Stress ManagementRingCentral

Expert Hint: Mix soft skills and hard skills. Need more hard skills for a call center jobs resume? Try a 1-hour Lynda class.

The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now.

 

CREATE YOUR RESUME NOW

 

CREATE YOUR RESUME NOWcreate your resume now

Nail it all with a splash of color, choose a clean font, and highlight your skills in just a few clicks. You're the perfect candidate, and we'll prove it. Use our resume builder now.

 

4. Turn the Education Section Into a Reason to Hire You

 

Education doesn’t matter.

 

Not on call center agent resumes. But—

 

Make yours matter and you’ll smoke the competition.

 

These call center resumes examples show how:

 

Education on Call Center Resume—Example

Right Example

John Moore Senior High
2005–2009

  • Straight A average in English, demonstrating good communication skills.
  • Voted into school yearbook team for cheerful attitude.
  • Excelled in typing classes, demonstrating good data entry skills.
  • Granted student mentoring position because of solid listening skills.
Wrong Example
  • Straight A average in English.
  • GPA 2.9

That first call center agent sample has the right bullets. They show the manager you had this dialed back in school.

Expert Hint: Don’t have work experience for a resume for call centers? Show tons of resume education wins. Groups, projects, teams, and titles can crank up a quiet resume.

5. Light Up Your Call Center Resume With Extra Sections

 

Corporate accounts payable, Nina speaking, just a moment.

 

What do most call center resumes have in common? They’re all the same. Make yours different, and the call center manager will call you at 3 am.

 

So—add resume extras that show you’re not just begging.

 

These two call center resume examples can help:

 

Additional Sections on Call Center Resume—Examples

Right Example

Courses

 

  • Working With Tough Customers—ICMI
  • Service and Sales—ICMI

 

Publications

 

  • Article on telesales appeared in Productivity x 1000 Blog

 

Additional Activities

 

  • Take weekly CrossFit classes as self-care.
  • Regular listener, Stories from the Sales Floor podcast.
Wrong Example

Additional Activities

 

  • I like to stay in shape.
  • I listen to audiobooks for fun.

Huge difference.

 

Those first call center resume samples stand out like a quarterly bonus. They prove the manager can rely on you.

Expert Hint: To knock it out of the park, add a cover letter to your resume for call center jobs. You’ll multiply your chance of getting hired. So learn how to write a cover letter now.

Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.

 

CREATE YOUR COVER LETTER NOW

 

CREATE YOUR COVER LETTER NOWcreate your cover letter now

Want to try a different look? There's 21 more. A single click will give your document a total makeover. Pick a cover letter template here.

 

Haven't written a cover letter yet? See:

 

Key Points

 

For a great call center resume:

  • Use the perfect call center resume template up top. It’s got everything you need to own the interview.
  • Tailor your call center agent resume like an outbound call center script. Every bullet point you list should fit the job ad.
  • Don’t waste space. Even the education in a resume for call center jobs should show achievement.
  • Add juicy extras like hobbies and classes, but—make sure they fit the job offer.
  • Write a call center cover letter. If you are an inbound call center specialist, this customer service representative cover letter is a good place to start.

 

Got questions on how to write a great resume for a call center agent? Not sure how to show call center on a resume? Leave a comment. We’re happy to reply.

Rate my article: call center
Thank you for voting
Average: 5 (6 votes)
Tom Gerencer
Tom Gerencer is a career advice writer and a resume expert at ResumeLab. Tom has been featured on BBC News, NBC, The Economist, Business Insider, Fast Company, and dozens of other outlets. His insights, commentary, and articles reach over a million readers every month. With inside knowledge of key industry players and in-depth research, Tom helps job seekers with advice across all professions and career stages. Tom holds a degree in English from Colby College.

Was it interesting? Here are similar articles

Work Experience on a Resume: Job Description Examples & Tips

Work Experience on a Resume: Job Description Examples & Tips

A resume job description is a resume section where you list your professional experience, usually in reverse-chronological order. It means you start with your most recent position and proceed backwards. Each entry should contain 3-6 bullet points. It is recommended to include 10-15 years of work history on your resume.

Michael Tomaszewski
Michael Tomaszewski
Career Expert