
25 Resume Profile Examples: Profile Summary For Any Job
Writing a resume profile doesn't have to be a hassle. Follow our proven resume profile examples & expert tips and learn how to make a resume profile summary that will get you the job.
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Almost nobody writes a good call center resume.
But it’s not hard.
A bad one attracts jobs that suck your soul out through your headphones. A good one stands out like a Sennheiser in a pile of Philips. The difference?
Prove you know FCR from IVR, and that Wrap Time isn’t “lunch.”
This guide will show you:
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Claude Sizani
Call Center Agent (Inbound & Outbound)
Phone: 318-264-4838
Email: claude.sizani@gmail.com
LinkedIn: linkedin.com/in/claudesizani
Twitter: twitter.com/claudesizani
Summary
Cheerful call center agent with 7+ years of experience. Seeking to use high-level telesales and customer support skills to deliver sales excellence at Verizon. Awarded Gold-Star status at ABC Call Center for spurring a team of 10 to 25% more sales and 50% more dials over previous year.
Experience
Call Center Agent & Peer Mentor
Contact ABC Call Center
2012–2017
Call Center Representative, Outbound
Attainable Health & Wellness, Inc.
2010–2012
Customer Service and Phone Experience
Various
2009–2012
Education
John Moore Senior High
2005–2009
Skills:
Courses
Publications
Additional Activities
Languages: Spanish (fluent)
A call center representative works in a customer service or support role. They handle incoming phone calls from customers and providing assistance or information to them. A call center job requires strong communication and customer service skills and the ability to work well under pressure.
Now, here’s how to write a call center resume:
Resume format is key.
It proves you pay attention to detail.
Do it right, or get tossed out.
Expert Hint: Use a resume PDF unless the job description says not to. They’re best because 1) Machines can read them and 2) Their formatting stays locked.
Where to start?
Put your resume objective up top. Make it a mini sales pitch with:
1. An adjective (Cheerful, Efficient, Energetic)
2. Job title (Call Center Pro)
3. Years of experience (2+)
4. How you’ll help (provide high-level support)
5. Flashiest achievements (10% more dials than average)
These two call center resume examples can slash your EWT.
See the difference? That first call center agent resume sample is FCR. The measured wins make the manager say, I should read this.
Well—you’ve got achievements. Put them in your call center resume objective.
Don’t even have achievements? Do a day or two of call center temp work. Even that works on entry-level call center resumes.
Resume summary vs objective—what’s the difference? An objective used to show a job goal. These days, you have to show how you can help instead.
Expert Hint: Write your resume objective for call center jobs last. That way it’s like a trailer for your job search movie. You’ll have lots to pick from, and summarizing will be easy.
Want a secret?
Most applicants can’t write a good job description. That makes it easy to stand out.
Ready?
1. Read the job ad.
2. Highlight the call center resume skills and duties.
3. In your resume bullets, show you’ve drilled those to the wall.
Let these call center resume examples take you off hold.
Job ad wants these skills: (1) leadership (2) efficiency (3) coaching. Call Center Agent & Peer Mentor Call Center Agent
Contact ABC Call Center
2013–2018
Contact ABC Call Center
2013–2018
Why will #1 light up the board? The accomplishments and numbers fit what the company is seeking.
Even if you’ve never had a call job, you can make a call center resume sample like that.
Huge tip:
Don’t copy-paste generic skills for resumes. Managers see through that faster than Your call is important to us.
Here are the most popular for reference:
Soft Skills | Hard Skills |
Customer Service | MS Office |
Patience | CRM Software |
Communication | Learning Product Knowledge |
Speed | Helpdesk/Talkdesk |
Compassion | Computer Skills |
Listening | Phone Skills |
Positive Attitude | 10-Key Typing |
Adaptability | Fast Typing |
Organization | Salesforce |
Stress Management | RingCentral |
Expert Hint: Mix soft skills and hard skills. Need more hard skills for a call center jobs resume? Try a 1-hour Lynda class.
The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now.
Nail it all with a splash of color, choose a clean font, and highlight your skills in just a few clicks. You're the perfect candidate, and we'll prove it. Use our resume builder now.
Education doesn’t matter.
Not on call center agent resumes. But—
Make yours matter and you’ll smoke the competition.
These call center resumes examples show how:
John Moore Senior High
2005–2009
That first call center agent sample has the right bullets. They show the manager you had this dialed back in school.
Expert Hint: Don’t have work experience for a resume for call centers? Show tons of resume education wins. Groups, projects, teams, and titles can crank up a quiet resume.
Corporate accounts payable, Nina speaking, just a moment.
What do most call center resumes have in common? They’re all the same. Make yours different, and the call center manager will call you at 3 am.
So—add resume extras that show you’re not just begging.
These two call center resume examples can help:
Courses
Publications
Additional Activities
Additional Activities
Huge difference.
Those first call center resume samples stand out like a quarterly bonus. They prove the manager can rely on you.
Expert Hint: To knock it out of the park, add a cover letter to your resume for call center jobs. You’ll multiply your chance of getting hired. So learn how to write a cover letter now.
Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.
Want to try a different look? There's 21 more. A single click will give your document a total makeover. Pick a cover letter template here.
Haven't written a cover letter yet? See:
For a great call center resume:
Got questions on how to write a great resume for a call center agent? Not sure how to show call center on a resume? Leave a comment. We’re happy to reply.
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