12/07/2022

Call Center Resume Sample—25+ Examples and Writing Tips

A call center resume template employers fall for. Build your call center agent resume fast, with expert tips and right and wrong examples.

Tom Gerencer

Career Writer at ResumeLab

12/07/2022

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Almost nobody writes a good call center resume.

But it’s not hard.

A bad one attracts jobs that suck your soul out through your headphones.

A good one stands out like a Sennheiser in a pile of Philips.

The difference?

Prove you know FCR from IVR, and that Wrap Time isn’t “lunch.”

This guide will show you:

A call center resume sample better than most.
How to ace your call center job description on a resume.
How to write a call center agent resume that gets the interview.
Why picking the right few achievements is the #1 key to get hired.

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Call Center Resume Example

Claude Sizani
Call Center Agent (Inbound & Outbound)

Phone: 318-264-4838
Email: claude.sizani@gmail.com
LinkedIn: linkedin.com/in/claudesizani
Twitter: twitter.com/claudesizani

Summary

Cheerful call center agent with 7+ years of experience. Seeking to use high-level telesales and customer support skills to deliver sales excellence at Verizon. Awarded Gold-Star status at ABC Call Center for spurring a team of 10 to 25% more sales and 50% more dials over previous year.

Experience

Call Center Agent & Peer Mentor
Contact ABC Call Center
2012–2017

Quickly promoted to mentor 10-member team while providing exemplary telemarketing outreach. Dialed minimum 5 hours per day.
Awarded Gold-Star status for consistently setting at least 4 appointments per day. Recognized by manager as "most efficient worker I've ever met."
Used coaching skills to help improve team performance by 25% over previous year, with 50% more dials and 25% more sales.
Telesales figures higher than any other call center agent in team of 100+ for 90% of months. Maintained highest sales average for 5 years straight.

Call Center Representative, Outbound
Attainable Health & Wellness, Inc.
2010–2012

Maintained 120% of call targets through advanced outbound collections skills to handle account queues from 50–100 accounts per day.
Resolved account delinquencies 20% faster than company average while maintaining better-than-average company loyalty scores.
Commended by management 5 times for efficiency and positive attitude. Received quarterly bonus in 100% of quarters for high satisfaction scores.

Customer Service and Phone Experience
Various
2009–2012

Took 20 inbound calls per day as waiter at Ruby Tuesday. Received 3 customer service awards for high customer ratings of 95%+.
Resolved customer complaints at Taylor-Gibbs Landscaping. Received two letters of thanks for courtesy and dedication to customer care.
Temp call center agent, FastCollect Universal Inc. Handled 10 outbound calls per hour, with a 15% above-average success rate.

Education

John Moore Senior High
2005–2009

Straight A average in English, demonstrating good communication skills.
Voted into school yearbook team for cheerful attitude.
Excelled in typing classes, demonstrating good data entry skills.
Granted student mentoring position for solid listening skills.

Courses

Working With Tough Customers—ICMI—2017
Service and Sales—ICMI—2014

Publications

Article on telesales appeared in Productivity x 1000 Blog

Additional Activities

Take weekly CrossFit classes as self-care.
Regular listener, Stories from the Sales Floor podcast.

Hard Skills: Inbound & Outbound Call Handling, Customer Support, Telesales, Complaint Resolution, Transaction Processing

Soft Skills: Customer Service, Patience, Communication

Fluent In: Spanish

Now, here’s how to write a call center resume:

1. Use the Right Call Center Resume Format

Resume format is key.

It proves you pay attention to detail.

Do it right, or get tossed out.

Use the reverse-chronological resume format to answer the manager’s questions in the order they were received.
Use the best resume fonts, 10–14pt, 1-inch margins, big headings, lots of white space.
Write a one-page resume. No more, no less.
Start with a resume header. Name, phone number, email address. No snail mail or photo.
After the header, add a call center resume objective, then work experience, then education.
Add resume extras like skills, additional activities, and hobbies to make the hiring manager sit up.

Expert Hint: Use a resume PDF unless the job description says not to. They’re best because 1) Machines can read them and 2) Their formatting stays locked.

2. Start with a Call Center Resume Objective That Turns Heads

Where to start?

Put your resume objective up top.

Make it a mini sales pitch with:

1. An adjective (Cheerful, Efficient, Energetic)

2. Job title (Call Center Pro)

3. Years of experience (2+)

4. How you’ll help (provide high-level support)

5. Flashiest achievements (10% more dials than average)

These two call center resume examples can slash your EWT.

Call Center Resume—Objective

Cheerful inbound/outbound call center specialist with 5+ years of experience. Seeking to use high-level telesales and customer support skills to deliver sales excellence at XYZ Outreach Inc. Awarded Gold-Star status at ABC Call Center for spurring a team of 10 to 25% more sales and 50% more dials over previous year.

Call center specialist with 5 years of experience. Looking for an outbound call center job. Skilled in customer service, customer support, telesales, and complaint resolution.

See the difference? That first call center agent resume sample is FCR. The measured wins make the manager say, I should read this.

Call Center Resume with No Experience

Well—you’ve got achievements. Put them in your call center resume objective.

Energetic call center operator with experience as call center temp (15% above average appointment-setting rate). At two non-call-center jobs, handled 20 inbound calls per day with 3 customer service awards and customer rankings of 95%+.

New call center specialist with skills in customer service and sales. Seeking entry-level call center job with good firm and room for advancement. Will work hard.

Don’t even have achievements? Do a day or two of call center temp work. Even that works on entry-level call center resumes.

Resume summary vs objective—what’s the difference? An objective used to show a job goal. These days, you have to show how you can help instead.

Expert Hint: Write your resume objective for call center jobs last. That way it’s like a trailer for your job search movie. You’ll have lots to pick from, and summarizing will be easy.

3. Write the Perfect Call Center Agent Job Description

Want a secret?

Most applicants can’t write a good job description.

That makes it easy to stand out.

Ready?

1. Read the job ad.

2. Highlight the call center resume skills and duties.

3. In your resume bullets, show you’ve drilled those to the wall.

Let these call center resume examples take you off hold.

Call Center Job Description—Example

Job ad wants these skills: (1) leadership (2) efficiency (3) coaching.

Call Center Agent & Peer Mentor
Contact ABC Call Center
2013–2018

Quickly promoted to mentor 10-member team while providing exemplary telemarketing outreach. Dialed minimum 5 hours per day.
Awarded Gold-Star status for consistently setting at least 4 appointments per day. Recognized by manager as "most efficient worker I've ever met."
Used coaching skills to help improve team performance by 25% over previous year, with 50% more dials and 25% more sales.
Telesales figures higher than any other call center agent in team of 100+ for 90% of months. Maintained highest sales average for 5 years straight.

Call Center Agent
Contact ABC Call Center
2013–2018

Responsible for dialing at least 4 hours a day.
Handled outbound and inbound call center calls.
As part of call center duties, was tasked with setting at least 2 appointments per day.
Worked all year for 5 years with only 2 sick days.

Why will #1 light up the board? The accomplishments and numbers fit what the company is seeking.

Call Center Resume Job Description Example—No Experience

Took 20 inbound calls per day as waiter at Ruby Tuesday. Received 3 customer service awards for high customer ratings of 95%+.
Resolved customer complaints at Taylor-Gibbs Landscaping. Received two letters of thanks for courtesy and dedication.
Temp call center agent, FastCollect Universal Inc. Handled 10 outbound calls per hour, with a 15% above-average success rate.

Even if you’ve never had a call job, you can make a call center resume sample like that.

Call Center Resume Skills List

Huge tip:

Don’t copy-paste generic resume skills.

Managers see through that faster than Your call is important to us.

Here are the most popular for reference:

Call Center Resume Skills
Soft Skills	Hard Skills
Customer Service	MS Office
Patience	CRM Software
Communication	Learning Product Knowledge
Speed	Helpdesk/Talkdesk
Compassion	Computer Skills
Listening	Phone Skills
Positive Attitude	10-Key Typing
Adaptability	Fast Typing
Organization	Salesforce
Stress Management	RingCentral

Expert Hint: Mix soft skills and hard skills. Need more hard skills for a call center jobs resume? Try a 1-hour Lynda class.

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Nail it all with a splash of color, choose a clean font, and highlight your skills in just a few clicks. You’re the perfect candidate, and we’ll prove it. Use our resume builder now.

4. Turn Boring Education Into a Reason to Hire You

Education doesn’t matter.

Not on call center agent resumes.

But—

Make yours matter and you’ll smoke the competition.

These call center resumes examples show how:

Education on Call Center Resume—Example

John Moore Senior High
2005–2009

Straight A average in English, demonstrating good communication skills.
Voted into school yearbook team for cheerful attitude.
Excelled in typing classes, demonstrating good data entry skills.
Granted student mentoring position because of solid listening skills.

Straight A average in English.
GPA 2.9

That first call center agent sample has the right bullets. They show the manager you had this dialed back in school.

Expert Hint: Don’t have work experience for a resume for call centers? Show tons of resume education wins. Groups, projects, teams, and titles can crank up a quiet resume.

5. Light Up Your Call Center Resume With Extras

Corporate accounts payable, Nina speaking, just a moment.

What do most call center resumes have in common?

They’re all the same.

Make yours different, and the call center manager will call you at 3 am.

So—add resume extras that show you’re not just begging.

These two call center resume examples can help:

Additional Sections on Call Center Resume—Examples

Courses

Working With Tough Customers—ICMI
Service and Sales—ICMI

Publications

Article on telesales appeared in Productivity x 1000 Blog

Additional Activities

Take weekly CrossFit classes as self-care.
Regular listener, Stories from the Sales Floor podcast.

Additional Activities

I like to stay in shape.
I listen to audiobooks for fun.

Huge difference.

Those first call center resume samples stand out like a quarterly bonus. They prove the manager can rely on you.

Expert Hint: To knock it out of the park, add a cover letter to your resume for call center jobs. You’ll multiply your chance of getting hired. So learn how to write a cover letter now.

Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.

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Want to try a different look? There’s 18 more. A single click will give your document a total makeover. Pick a cover letter template here.

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Key Points

For a great call center resume:

Use the perfect call center resume template up top. It’s got everything you need to own the interview.
Tailor your call center agent resume like an outbound call center script. Every bullet point you list should fit the job ad.
Don’t waste space. Even the education in a resume for call center jobs should show achievement.
Add juicy extras like hobbies and classes, but—make sure they fit the job offer.
Write a call center cover letter. If you are an inbound call center specialist, this customer service representative cover letter is a good place to start.

Got questions on how to write a great resume for a call center agent? Not sure how to show call center on a resume? Leave a comment. We’re happy to reply.