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Cheerful call center agent with 7+ years of experience. Seeking to use high-level telesales and customer support skills to deliver sales excellence at Verizon. Awarded Gold-Star status at ABC Call Center for spurring a team of 10 to 25% more sales and 50% more dials over previous year.
Call Center Agent & Peer Mentor Contact ABC Call Center 2012–2017
Quickly promoted to mentor 10-member team while providing exemplary telemarketing outreach. Dialed minimum 5 hours per day.
Awarded Gold-Star status for consistently setting at least 4 appointments per day. Recognized by manager as "most efficient worker I've ever met."
Used coaching skills to help improve team performance by 25% over previous year, with 50% more dials and 25% more sales.
Telesales figures higher than any other call center agent in team of 100+ for 90% of months. Maintained highest sales average for 5 years straight.
Call Center Representative, Outbound Attainable Health & Wellness, Inc. 2010–2012
Maintained 120% of call targets through advanced outbound collections skills to handle account queues from 50–100 accounts per day.
Resolved account delinquencies 20% faster than company average while maintaining better-than-average company loyalty scores.
Commended by management 5 times for efficiency and positive attitude. Received quarterly bonus in 100% of quarters for high satisfaction scores.
Customer Service and Phone Experience Various 2009–2012
Took 20 inbound calls per day as waiter at Ruby Tuesday. Received 3 customer service awards for high customer ratings of 95%+.
Resolved customer complaints at Taylor-Gibbs Landscaping. Received two letters of thanks for courtesy and dedication to customer care.
Temp call center agent, FastCollect Universal Inc. Handled 10 outbound calls per hour, with a 15% above-average success rate.
John Moore Senior High 2005–2009
Straight A average in English, demonstrating good communication skills.
Voted into school yearbook team for cheerful attitude.
Excelled in typing classes, demonstrating good data entry skills.
Granted student mentoring position for solid listening skills.
Inbound & Outbound Call Handling
Working With Tough Customers—ICMI—2017
Service and Sales—ICMI—2014
Article on telesales appeared in Productivity x 1000 Blog
Take weekly CrossFit classes as self-care.
Regular listener, Stories from the Sales Floor podcast.
Languages: Spanish (fluent)
A call center representative works in a customer service or support role. They handle incoming phone calls from customers and providing assistance or information to them. A call center job requires strong communication and customer service skills and the ability to work well under pressure.
Expert Hint: Mix soft skills and hard skills. Need more hard skills for a call center jobs resume? Try a 1-hour Lynda class.
The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now.
Tom Gerencer is a career advice writer and a resume expert at ResumeLab. Tom has been featured on BBC News, NBC, The Economist, Business Insider, Fast Company, and dozens of other outlets. His insights, commentary, and articles reach over a million readers every month. With inside knowledge of key industry players and in-depth research, Tom helps job seekers with advice across all professions and career stages. Tom holds a degree in English from Colby College.
A resume job description is a resume section where you list your professional experience, usually in reverse-chronological order. It means you start with your most recent position and proceed backwards. Each entry should contain 3-6 bullet points. It is recommended to include 10-15 years of work history on your resume.