Call Center Cover Letter—Examples & Writing Guide

You’ve spent hours perfecting your resume, and yet… it seems like your job applications are going straight to voicemail every time. 

Get an answer in under 3 rings by writing a call center cover letter that will immediately bump you to the front of the line. 

In this article, you’ll get:

• A call center cover letter example that you can copy, adjust, and use. 
• Step-by-step instructions on how to write a call center cover letter that will land you more interviews.
• Tips on how to describe your skills and accomplishments on a call center cover letter. 

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Keeping your options open? Take a look at some of our cover letter examples for related positions: 

• Customer Service Cover Letter Example
• Customer Service Representative Cover Letter Example
• Data Entry Cover Letter Example
• Entry-Level Cover Letter Example
• Front Desk Cover Letter Sample
• Office Assistant Cover Letter Example
• Receptionist Cover Letter Example
• Relocation Cover Letter Example
• Sales Associate Cover Letter Example
• Sales Cover Letter Example

Browse the full list here: Best Cover Letter Examples

Call Center Cover Letter Example

In just a few scrolls, your cover letter will be just as good as Andy’s. If you haven’t done so yet, check out our Call Center Resume Example & Guide as well! 

How to Write a Cover Letter for Call Center Jobs

Call center professionals (often known as representatives, agents, or operatives) handle incoming and outgoing calls to and from customers on behalf of a company or agency. A call center cover letter should show your professional work ethic, communication skills, and understanding of the role. 

Here’s how to write a cover letter just like that: 

1. Apply the Right Format to Your Call Center Cover Letter

Would you agree that the way a person answers the phone can sometimes set the tone for the entire conversation? 

In the same way, your cover letter format will immediately present the recruiter with a set of assumptions that, if all goes well, should work in your favor. Here’s how to take care of the look of your cover letter: 

• Left-align the contents of your cover letter.
• Use one-inch margins on your document and apply 1.15 line spacing—this makes text easier to read.
• Pick a basic font—ideally, use the font from your resume (Arial, Calibri, Helvetica, and the like.)
• Include a professional heading on your cover letter—if possible, make it a copy of your resume header for a matching appearance.

Don’t worry about page numbers—the recommended length for your cover letter is one page only, split into 3–4 paragraphs. 

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2. Introduce Yourself in the First Paragraph

Using the customer’s name during a call is considered a shortcut to building a rapport, or a positive relationship. If you use it at work every day, why not use it on your cover letter? 

Rather than opening with a generic and outdated ‘Dear Sir/Madam’, try to find out the name of the person who’ll read your application—then address the cover letter directly to them, e.g., Dear Mrs. Smith. If the name isn’t listed in the job ad, do some research online or call the company to ask who’s handling recruitment for your role. 

In your opening paragraph, introduce yourself and the role for which you’re applying—a brief mention of your job title and level of experience should suffice. Then, grab and hold their attention by mentioning a relevant accomplishment from one of your previous jobs that shows your value and skills. This kind of cover letter opening gives the recruiter a reason to read on! 

Expert hint: In the work of a call center agent, using the customer’s name throughout the call is just one small way in which rapport is established. In fact, you need a range of soft skills to build a genuinely positive relationship with the person on the other end of the line. 

3. Elaborate on Your Strengths in the Second Part of Your Call Center Cover Letter

Your resume lists every (hopefully relevant) accomplishment and piece of experience you’ve accumulated over the years. So, don’t try to do the same in your call center cover letter—

The cover letter is your chance to showcase only the experience that makes you ideal for this specific job and to explain to the recruiter why it’s so valuable. So, in the second paragraph, cover your biggest strengths—outline a few of your most relevant accomplishments, showing an understanding of what would be required of you in this role. 

If you’re not sure which experience to include in your cover letter, look for clues in the job ad—it should mention specific skills and tasks the employer requires. Focus on proving you match their ‘ideal candidate profile’. 

4. Explain Why You Want This Particular Job

Would this be your forever job? 

Probably not. But in the next paragraph of your cover letter, try to convince the reader you’re at least likely to stick around for a few years. The best way to do it is to show that you care about whom you work for—

Mention something you like about the company, like their corporate culture or specific company values. This proves you’ve done your research and suggests you might be a good cultural fit (i.e., less likely to quit a month after onboarding). 

5. Close on a Call to Action 

Nearly done! Now to make sure your letter doesn’t just trail off awkwardly—

End your cover letter on a call to action, suggesting you’re ready for an interview. You can ask for a meeting directly, or hint at it by saying you’re eager to discuss the role in more detail—or both, if that’s what works for you. Finish up by including a formal Best regards and your full name. 

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Key Points

Here’s a quick recap of how to write a job-winning call center cover letter: 

• Use business-style formatting on your cover letter, with a professional font, one-inch margins, and a heading that contains your contact info. 
• Address your cover letter directly to the hiring manager who’ll read it, and open with an accomplishment to capture their interest. 
• Show off your most relevant achievements in the body of the letter, and mention why you want this job over any other. 
• End on a call to action and sign with your full name. 

Thanks for reading! Do you have any unanswered questions about writing a call center representative cover letter? Not sure how to highlight your skills on a cover letter for call center jobs? Leave us a comment below, we’ll be sure to join the conversation! 

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