It's time to find your first job. Worry not, this guide will show you how to nail an entry-level or beginner resume and wow the hiring manager.
If your computer is your best friend, and you're the go-to person when someone needs help with their tech, then a career in desktop support might just be the perfect fit for you.
But before you can start troubleshooting and solving technical issues, you need to craft a standout desktop support resume that showcases your skills and experience. Don't worry; we've got your back!
In this post, we'll show you:
- A desktop support resume sample that needs no troubleshooting.
- How to write the perfect desktop support job description for resumes.
- The best skills for a desktop support technician resume.
- Expert tips and examples to boost your chances of landing a desktop support job.
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Want to branch out into different IT-related jobs? See our other guides:
- Computer Engineering Resume Sample
- Data Analyst Resume Guide
- Entry-Level IT Resume Example
- Full Stack Developer Resume
- IT Specialist Resume Guide
- IT Technician Resume Sample
- Network Engineer Resume Example
- Programmer Resume
- Tech Support Resume Sample
- Web Designer Resume Guide
Desktop Support Resume Sample
Desktop Support Technician
Customer-focused desktop support technician with 3+ years of experience in providing technical support to end-users. Provided desktop support to a staff of 300+ end-users, including troubleshooting hardware and software issues. Implemented a new backup and disaster recovery plan, reducing the risk of data loss by 30%. Eager to join Datawave to maintain the firm's IT infrastructure.
Desktop Support Technician
InTerra Corporation, Austin, TX
June 2020 - Present
- Provided desktop support to a staff of 300+ end-users, including troubleshooting hardware and software issues, installing and configuring software and hardware, and performing routine maintenance tasks.
- Collaborated with IT team members to ensure timely resolution of technical issues and escalate complex issues to appropriate team members.
- Reduced the average resolution time of technical issues by 20% through the implementation of a new ticket-tracking system.
- Implemented a new backup and disaster recovery plan, reducing the risk of data loss by 30%.
Junior Desktop Support Technician
Pipeline Inc., Austin, TX
January 2019 - June 2020
- Managed and maintained the company's inventory of IT assets, reducing inventory discrepancies by 25%.
- Developed and delivered training sessions to end-users on new software and hardware, resulting in a 50% increase in end-user satisfaction.
- Successfully migrated the company's email system from on-premise to cloud-based, reducing maintenance and upgrade costs by 40%.
BS in Computer Science
University of Texas, Austin TX
March 2015–August 2018
- Pursued a passion for system maintenance coursework.
- Vice president, student coding club.
- Operating Systems: Windows, Linux, Mac OS
- Microsoft Office Suite
- Adobe Creative Suite
- Technical Support
- Customer service
- Time Management
- CompTIA A+ Certification, Exp: May 2023
- Microsoft 365 Certified: Modern Desktop Administrator Associate, March 2021
- Member, Association of Support Professionals (ASP)
- Member, Help Desk Institute (HDI)
Desktop support technicians play a critical role in ensuring that an organization's technology infrastructure is operating effectively and efficiently. They troubleshoot and resolve issues related to software and hardware, maintain and configure systems, and provide technical support to end-users.
Here’s how to write an optimized desktop support resume:
1. Start With a Configured Desktop Support Resume Format
The first step to a successful job application is setting the proper resume formatting. Make your resume format easily readable in just a couple of steps. Here’s how:
- Use the chronological resume format to show your best stuff first.
- Pick a good resume font like Cambria in 10–12pt.
- Set 1-inch margins on the resume. Also, leave spacing at 1.15, so you don’t crowd the page.
- Have at least these resume sections: Header, Summary, Experience, Education, and Skills.
- Add a couple of bonus resume sections to make your application much more appealing.
- Save your resume as a PDF. This ensures your format will stay the same on all devices.
Expert Hint: For an IT job, we recommend you pick a modern resume template. The two-column templates will help you keep your resume length in check.
2. Develop a Tempting Desktop Support Resume Profile
With hundreds of candidates fighting for a single job opening, you can’t expect the recruiter to study each application meticulously. That’s why your desktop support resume needs a resume profile.
If you’re experienced, make a streamlined resume summary.
- One adjective (Customer-focused, Communicative, Results-driven)
- Job title (Desktop support technician)
- Years of experience (3+, 5+)
- How you’ll help (maintain the firm's IT infrastructure)
- Nicest 2–3 achievements (Implemented a new backup and disaster recovery plan, reducing the risk of data loss by 30%, Provided desktop support to a staff of 300+ end-users)
What if you have no desktop support jobs experience? Fret not! Here’s a support ticket for a resume objective. Use it to showcase your strengths and skills, even if you have never worked as a desktop support specialist before.
Expert Hint: Wondering how to start a resume? Here’s the tip—not with a resume profile. Leave it for last, it’ll be much easier when you have the rest of your desktop support resume laid out.
3. Write the Perfect Desktop Support Job Description and Skills Sections
With the various computer-specialized jobs constantly growing, you can be certain that you’ll have a lot of competition. So, how do you blow them out of the water?
By showing the recruiters, you have resolved all the issues in your previous jobs. You can do that by writing a great resume work history section.
Here’s the blueprint for writing a job description for desktop support technicians:
- Take your time reading the job ad.
- Spot the desktop support skills and duties in it.
- Think of times you’ve used those skills to handle tasks in previous jobs.
- Write effective resume bullets that show those things, and back them up with numbers.
And if you lack desktop support work experience? Use accomplishments from other jobs or internships. Just make sure they are relevant to the job you’re currently pursuing.
And one more thing—install a resume skills section.
But don’t make it look like malware. If you overstuff this part of your desktop support resume, you’ll make it look unprofessional. As we mentioned above, locate the resume keywords in the job ad. Then, choose 5-10 of the most important and relevant ones.
Here’s a list of desktop support resume skills to inspire you:
Desktop Support Skills for Resume
- Remote support software
- Mac OS
- Active Directory
- Software deployment
- Hardware & Software diagnostics
- Communications skills
- Interpersonal skills
- Time management
- Adaptability & flexibility
- Attention to detail
- Record maintenance
- Customer-service orientation
- Analytical & critical thinking skills
- Problem solving
- Microsoft Office Suite
- Adobe Creative Suite
- Technical support
When writing your own list, keep a healthy balance between hard IT skills and various customer-oriented soft skills.
The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now.
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4. Make the Education Section Work in Your Favor
Many treat the education section on a resume as something that just needs to be there. But what if I told you a well-written education adds to the quality of your application? In many IT companies, just a degree can benefit you significantly. So what you must do is list your school name, degree, and graduation date.
And if you’re short on desktop support experience?
Lengthen your desktop technician resume education section even further! Include projects, classes, and accomplishments that show you were serious about IT when you were still in college.
5. Code in Some Bonus Sections to Your Desktop Support Resume
With all the previous steps done, you have created a functioning resume. But now, let’s take it one step further.
Add one or two bonus sections to your desktop support technician resume:
- Additional Activities
- Foreign Languages
- Classes Taken
- Awards & Recognition
- Hobbies and Interests
- Volunteer Work
- Certifications & Licenses
- Professional References
For IT-related jobs, online certifications are the easiest way to add professionalism to your job application. If you’re considering your first desktop support technician certificate, check out the Google IT Support Professional certification.
Expert Hint: You wouldn’t send a support ticket without a description. So don’t send a desktop support resume without a matching cover letter. Learn how to write a cover letter the easy way and drastically improve your chances of getting a job interview.
Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.
Want to try a different look? There's 21 more. A single click will give your document a total makeover. Pick a cover letter template here.
For a desktop support technician resume that gets interviews:
- Use the desktop support resume template up top. It’s optimized to provide the best results.
- Write a desktop support job description that’s full of quantified achievements.
- Pick the right desktop support technician skills. That means looking through the job ad for keywords to learn what they want.
- Write a desktop support cover letter. Make it stand out by showing your passion and how you’ll really help with the IT infrastructure.
Got questions on how to write a great resume for desktop support jobs? Not sure how to craft a tempting desktop support job description? Leave a comment. We’ll be happy to reply.
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