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Claims Adjuster Resume: Examples & Guide

The claims adjusting field can be competitive, so your claims adjuster resume needs to make a strong impression on recruiters. This guide will help negotiate your next employment.

Marta Bongilaj
Marta Bongilaj
Career Expert
Claims Adjuster Resume: Examples & Guide

Investigating claims and identifying fraudulent ones doesn’t take you much time. You immediately know how to evaluate insurance requests and make informed decisions about the settlement.

But now the tables have turned. You’re applying for a new claims adjuster role, and your employment is contingent on someone else’s judgment. For insurance, make a first-rate claims adjuster resume that leaves no illusions and gets you the job.

In this guide:

  • A claims adjuster resume example that beats other determined claims adjusters.
  • How to make the perfect claims adjuster job description for your resume.
  • How to write a resume for a claims adjuster following the best writing practices.
  • Expert tips and examples to boost your chances of landing higher-level and entry-level claims adjuster jobs.

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Want to research resumes for similar positions? Check these guides:

Claims Adjuster Resume Example 

Lana K. Pierce

Claims Adjuster

605-483-5065

lanakpierce@mail.com

linkedin.com/in/lanakpierce

Summary

Detail-oriented claims adjuster with 4+ years of experience assessing, investigating, and processing various insurance claims. While employed by Cover&More, maintained a 99% accuracy rate in claims assessments. As a Claims Assistant at Safe Home Inc., developed and maintained 50+ strong business relationships with key customers. Seeking to contribute my expertise to Encore Insurance, especially exceptional risk analysis, claims assessment and negotiation skills.

Experience

Independent Adjuster

Cover&More, Remote

May 2021–present

Key Qualifications & Responsibilities

  • Investigated and evaluated 350+ insurance claims to determine coverage, liability, and settlement amounts.
  • Managed 150+ complex claims, exceeding performance targets by 20% monthly.
  • Maintained a stable 97% claim closure rate, resolving cases efficiently and effectively.
  • Improved customer satisfaction scores by 20% through effective communication and timely claims resolution.
  • Led a team of junior claims adjusters, providing necessary training and mentoring that resulted in a 25% improvement in their claim-handling skills.

Key Achievement: 

  • Maintained a 99% accuracy rate in claims assessments, reducing errors and ensuring claims were handled correctly the first time.

Claims Assistant

Safe Home Inc., Lancaster, CA

September 2019–May 2021

Key Qualifications & Responsibilities

  • Assisted senior claims adjusters in managing 15+ insurance claims weekly.
  • Coordinated communication between all relevant parties, including policyholders, agents, and vendors, accelerating the duration of claim processes by 20% after the first 3 weeks.
  • Prepared 250+ reports, summaries, and documentation required for claim files.
  • Assisted in discussing settlements and issuing claim payments.
  • Managed incoming calls and inquiries about claims status, receiving 99,6% positive client feedback.

Key Achievement:

  • Developed and maintained 50+ strong business relationships with key customers.

Education

Bachelor of Science in Business Administration

University of California, CA

September 2015–August 2019

  • Member of the University Insurance Club from 2016 to 2017.
  • Participated in a mock trial team, enhancing negotiation skills.

Skills

  • Claims assessment
  • Policy knowledge and interpretation
  • Investigation and evidence gathering
  • Claims documentation
  • Data analysis
  • Claims management software
  • Communication
  • Negotiation and settlement
  • Conflict resolution
  • Decision-making

Licensing

  • Public Insurance Adjuster, California Department of Insurance, 2019

Professional Associations

  • Member of the National Association of Insurance Commissioners (NAIC), 2020–present

Languages

  • American English—Native
  • French—Conversational
  • Spanish—Conversational

Claims adjusters evaluate claims on behalf of insurance companies. They are decisive in determining coverage and facilitating the settlement of claims for policyholders. A claims adjuster's resume aims to prove you can resolve claims quickly and provide high customer service to clients.

Here’s a breakdown of how to write and what to include in a resume for a claims adjuster:

1. Set Up the Right Format for Your Claims Adjuster Resume

As a professional claims adjuster, you always have the right documentation at hand. Without clear documents, specifically claim files, it would be impossible to showcase how you reached the correct decision in the right manner.

With some essential documentation-making practice, writing and formatting your claims adjuster resume shouldn’t be a worry. 

Here are some best resume formatting practices to make your document up to standards:

  • Apply the reverse-chronological resume format to highlight your recent positions. When writing a claims adjuster resume with no experience, go for a functional resume.
  • Use one of the classic resume fonts like Garamond or Verdana in 10–12pt.
  • Add 1-inch margins to the entire documentand keep the top and bottom margins consistent.
  • Keep your resume well-organized with the right resume sections in order. Use Header, Summary, Experience, Education, Skills, and Additional sections individually.

If you use a resume builder, you’ll get to decide whether you want to save your resume in PDF or DOC. PDFs are generally the preferred format for submitting your application, however, it’s good to check the specific requirements outlined in the job posting.

2. Impress Recruiters with a Compelling Resume Summary

Being a claims adjuster can be a challenging profession. Mastering complex claims and keeping up with tight deadlines often get your head spinning. But with the ability to handle pressure, you find success and fulfilment in your profession.

Convey it in the first lines of your resume to catch the recruiters’ attention and hit the ground running.

Here’s how to create a killer resume summary for a claims adjuster:

  1. Start with a strong adjective like focused, detail-oriented, etc.
  2. Use your professional job title (claims adjuster, independent adjuster, claims specialist).
  3. Highlight your expertise mentioning the scope of experience that you have (3+, 4+ years).
  4. Express your career goals and how they align with the job you are applying for (e.g., to contribute my expertise to X, especially exceptional risk analysis, claims assessment and negotiation skills).
  5. Emphasize 2–3 key achievements demonstrating your impact as a claims adjuster (developed and maintained 50+ strong business relationships with key customers).

A good and a bad example might help to illustrate what to aim for when creating a claims adjuster resume summary:

Claims Adjuster Resume Sample—Summary

Good Example

Summary

Detail-oriented claims adjuster with 4+ years of experience assessing, investigating, and processing various insurance claims. While employed by Cover&More, maintained a 99% accuracy rate in claims assessments. As a Claims Assistant at Safe Home Inc., developed and maintained 50+ strong business relationships with key customers. Seeking to contribute my expertise to Encore Insurance, especially exceptional risk analysis, claims assessment and negotiation skills.

Bad Example

Summary

Experienced claims adjuster working more than 4 years in the field. Adept in investigating and processing various insurance claims. I handled numerous insurance claims during my previous employment and took care of long business relationships. I’d gladly join Encore Insurance to use my excellent communication and negotiation skills.

What’s wrong with the bad example? When crafting your resume summary, avoid using generic statements that don't provide specific information about your qualifications. Phrases like excellent communication skills are overused and lack specificity.

Experienced claims adjusters with a strong track record of success generally face less competition for specialized positions. But what if you’re a claims adjuster with no experience and are interested in an entry-level claims adjuster role?

Choose a resume objective instead. It can help clarify your career goals and highlight what you hope to achieve in a chosen career.

Claims Adjuster Resume Sample—Objective

Good Example

Objective

Analytical recent graduate with a Bachelor’s degree in Business Administration, eager to launch a career as a claims adjuster at B&J Insurance. During my internship at General Insurance, maintained detailed files, including claim documents and correspondence, with supreme accuracy. Seeking an opportunity to apply my strong problem-solving skills and commitment to fairness at B&J Insurance and help people deal with stressful situations.

Bad Example

Objective

Motivated recent Business Administration graduate, eager to join B&J Insurance as a claims adjuster. During my internship at General Insurance, maintained claim documents and helped senior claims adjusters with various tasks. I believe my great problem-solving skills will be valuable for your company.

Again, the difference lies in precision. Vague sentences aren’t likely to catch a recruiter’s attention, while concrete examples of your first experiences might help to make a good impression on a potential employer.

3. Prepare an Impressive Claims Adjuster Job Description for a Resume

You’re unquestionably a negotiation expert, assessing and settling insurance claims fairly and efficiently. But let’s face the truth: resume writing has no room for negotiations. A resume document undergoes strict rules, and adapting to them often determines your success in the recruitment process. 

The work experience section is crucial to a claims adjuster's resume. It’s where you emphasize your professional accomplishments and your specific impact on previous employers or clients.

Here’s how to make a fairly good claims adjuster job description:

  1. Study the job advertisement and get acquainted with the requirements.
  2. Look out for the skills and duties listed there. Compare them with your abilities and work experiences relevant to the new role.
  3. Provide a detailed job description of your achievements and contributions. Use up to 5 bullet points to make the descriptions easier to read and scan. Include crucial resume keywords to keep your resume ATS-friendly.

Use the below examples for a better understanding:

Claims Adjuster Job Description for a Resume

Good Example

Experience

Independent Adjuster

Cover&More, Remote

May 2021–present

Key Qualifications & Responsibilities

  • Investigated and evaluated 350+ insurance claims to determine coverage, liability, and settlement amounts.
  • Managed 150+ complex claims, exceeding performance targets by 20% monthly.
  • Maintained a stable 97% claim closure rate, resolving cases efficiently and effectively.
  • Improved customer satisfaction scores by 20% through effective communication and timely claims resolution.
  • Led a team of junior claims adjusters, providing necessary training and mentoring that resulted in a 25% improvement in their claim-handling skills.

Key Achievement: 

  • Maintained a 99% accuracy rate in claims assessments, reducing errors and ensuring claims were handled correctly the first time.
Bad Example

Experience

Independent Adjuster

2021–until now

Key Qualifications & Responsibilities

  • Investigated numerous insurance claims to determine settlement amounts.
  • Resolved a lot of complex cases efficiently and effectively, without delays.
  • Raised customer satisfaction rate through effective communication and timely resolution.
  • Supervised a team of junior claims adjusters, offering training and mentoring which helped them to improve their claim-handling skills.

There are several common things that applicants often need to correct in their job descriptions. One of these pitfalls is requiring more specific and quantifiable achievements. Don’t omit relevant metrics—numbers make your accomplishments more impressive and tangible.

4. Present a Diverse Set of Claims Adjuster Resume Skills

A claims adjuster skills list could be as extensive as a complicated claim report. But, claims adjusters also need to strike a balance between providing enough information and avoiding unnecessary complexity in their reports.

That’s why you must find your sweet spot when creating a claims adjuster skill set. Focus on key skills like insurance knowledge, analytical abilities, and negotiation skills, and don’t stuff your resume with overly generic skills like team player or problem solver.

Here’s an exemplary list of skills for a claims adjuster resume:

Claims Adjuster Skills for a Resume

When selecting the right skills for your claims adjuster resume, remember to emphasize the skills most relevant to the specific job description, responsibilities, and requirements.

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4. Display the Educational Background That You’re Proud Of

Entering the insurance field and holding a claims adjuster role typically requires a combination of education, training, and, most often, licensing. That’s why including all this information in your resume for a claims adjuster is critical.

Here’s an overview of what the education section in a claims adjuster resume should look like:

Claims Adjuster Education—Example

Good Example

Education

Bachelor of Science in Business Administration

University of California, CA

September 2015–August 2019

  • Member of the University Insurance Club from 2016 to 2017.
  • Participated in a mock trial team, enhancing negotiation skills.

When writing about your education, include a degree, field of study, institution, location, and studying dates. Add relevant coursework, memberships, or other extracurricular activities to make your education section more comprehensive.

5. Add Extra Sections to Your Claims Adjuster Resume

Though resumes are expected to be concise and limited to one page, a few final lines of your resume should always be reserved for added sections and some extra references. Ultimately, you don’t want to be considered Tim Lippe, stuck in his comfort zone.

These are the extra sections you can attach to your claims adjuster resume:

This example is a great representation of added sections:

Claims Adjuster Resume Sample—Extra Sections

Good Example

Licensing

  • Public Insurance Adjuster, California Department of Insurance, 2019

Professional Associations

  • Member of the National Association of Insurance Commissioners (NAIC), 2020–present

Languages

  • American English—Native
  • French—Conversational
  • Spanish—Conversational

Whatever sections you decide to include should enhance your qualifications and make you a stronger candidate—not the other way around.

Expert Hint: Since you’re adept at writing various insurance documents, writing a matching cover letter shouldn’t be challenging. And that’s wonderful because it can boost your chances of being noticed.

Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.

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Key Points

To make a claims adjuster resume that’s right to the point:

  • Use the professional claims adjuster resume example in this guide's upper part. It’s been written by career experts and follows the best resume practices.
  • Quantify your achievements. This can be the percentage of claims successfully settled or savings earned.
  • Highlight relevant claims adjuster skills such as insurance knowledge, analytical approach, negotiation, and customer service skills.
  • List your educational qualifications and write a few lines about coursework or specializations.
  • Attach a claims adjuster cover letter together with your resume.Underscore your key experiences, unique traits, and biggest motivations.

Do you have any questions regarding a resume for a claims adjuster? Do you need professional help when preparing your resume document? Let us know in the comments.

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Marta Bongilaj
Marta Bongilaj
Marta Bongilaj is a career specialist and a professional resume writer. She's a member of the National Career Development Association and the Professional Association of Resume Writers and Career Coaches. Her extensive marketing background serves as a strong foundation, enabling her to offer pertinent guidance in accentuating candidates' most compelling attributes and crafting resumes that captivate attention. Through her written works, Marta emphasizes the critical role of showcasing unique skills, experiences, and qualifications in a resume, essential for standing out in today's competitive job markets. She furnishes precise and invaluable advice on effectively presenting one's candidacy across various career stages. With a degree in philology, Marta firmly advocates for the significance of concise, persuasive language as the cornerstone of a successful resume. If you're seeking expert counsel on marketing yourself to employers, regardless of your current stage in the recruitment process, Marta's articles are your ultimate destination.

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