Customer Service Cover Letter: Examples & Templates (2024)

Wow, you’ve just found the job.

It’s perfect for you. You know you have all the necessary skills to be a top-notch hire.

You’ve crafted a stunning CV. Now, it’s time for the final step. A customer service cover letter.

But—

It can’t be just a letter. To stand out from all those other applicants, you need a cover letter to end all cover letters. And you’ve come to the right place.

In this article, you’ll get:

• Two sample customer service cover letters: one for an experienced customer service representative, another one for an entry-level candidate. 
• Step-by-step tips on how to write a cover letter that will land you more interviews.
• A customer service cover letter template you can copy, adjust, and have a ready cover letter in 15 minutes.

Save hours of work and get a cover letter like this. Pick a template, fill it in. Quick and easy. Choose from 21 cover letter templates and download your cover letter now.

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Looking for a different kind of cover letter? See:

• Retail Cover Letter
• Sales Associate
• No Experience Cover Letter Sample
• Sales Cover Letter Sample
• IT Cover Letter Sample
• Entry Level Cover Letter Sample

Haven't found what you're looking for? Check all our Best Cover Letter Examples.

For starters, read these two customer service cover letter examples. What do you think makes them so great?

1. Customer Service Cover Letter Examples

First, see this sample customer service cover letter for a candidate with a few years of relevant professional experience, Alex.

The job to which Alex is applying requires experience in analysing data and optimising customer service processes. 

See how well this customer service cover letter shows he’s the perfect candidate:

Example #1: Mid-Level Candidate

Text version

Wow, Alex is going places, you can be sure of that!

Did this example seem overwhelming? Afraid you don’t have a stab at your dream CSR job because you don’t have such a wealth of experience?

Fret not.

Even without much experience in the industry, you can write a customer service cover letter that will make the hiring manager go: 

“This one has so much potential! Let’s arrange an interview, I want to meet her in person!”

Meet another one of our candidates, James. He’s applying for a Customer Service Associate job that requires creative problem-solving.

James has never worked in customer service before. But her cover letter shows that she has the necessary transferable skills to make a stellar employee.

Example #2: Entry-Level Candidate (No Experience)

Text version

Alright, so you’ve seen two pitch-perfect examples of cover letters for customer service representatives.

Let’s walk through all the steps of writing an equally good cover letter for you. 

If you’re pressed for time, you’ll get fill-in-the-blank templates for each part of your CSR cover letter: all you’ll have to do is enter your information.

Don’t have a CV ready yet? See a dedicated example here: Customer Service CV Sample

2. How to Write a Cover Letter for Customer Service Jobs Step by Step (Template)

Here’s how to write a job-winning customer service cover letter:

1. Follow the rules of business cover letter formatting

You cover letter has to make a good first impression. One that conveys professionalism, attention to detail, and, last but not least, your knowledge of the business etiquette.

Here are the key rules for formatting your cover letter:

• Left-align all contents, don’t use justification.
• Set 1-inch margins on all 4 sides.
• Pick an elegant, readable font—ideally, one of the classics. Arial, Tahoma, Verdana, Helvetica, Georgia.
• Use 1.15 line spacing.
• Never let your cover letter spill over to the next page. A single page is always enough.

Expert Hint: According to this report by Glance, it takes 12 positive customer experiences to make up for one negative experience. Make sure your well-formatted job application documents provide perfect reader experience. If you mess up, you won’t get those 12 extra chances.

2. Create a professional cover letter header with contact information

The one thing that’s most important about your cover letter header? It has to be identical to the one on your CV.

A header for both a cover letter and a CV has to include your full name, followed by your job title, and contact details.

On a cover letter, below the header itself, put the city and date and the inside address of the hiring manager.

If you don’t feel super confident about your typography and design skills, simply left-align all contents.

Follow this template:

Customer Service Cover Letter Header Template

Double your impact with a matching CV and cover letter combo. Use our cover letter builder and make your application documents pop out.

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Want to try a different look? There’s 18 more. A single click will give your document a total makeover. Pick a cover letter template here.

3. Introduce yourself and identify the job to which you’re applying

The first paragraph of a customer service officer cover letter has to do one thing:

Ensure the hiring manager she’s reading something relevant to her.

The first step? In the greeting, address the hiring manager by name. Do some research to find out who the hiring manager is. Can’t find the name online? Call the reception and ask.

Start the cover letter by identifying the job for which you’re applying and briefly explaining what skills and experience make you a good fit. 

See this template for reference. Just fill in the blanks with your information.

Customer Service Cover Letter Sample: Introduction

Expert Hint: Want to validate your great customer service skills and become more valuable a hire? Get certified! For example, a Customer Service Diploma from City & Guilds will really make your CV stand out. 

4. Highlight your relevant strengths

The second paragraph of the cover letter should refer to the requirements of the customer service job you’re targeting.

You need to show that you’ve got what it takes to be successful at your new position. Identify a few key requirements in the job description and give examples of your past duties and achievements that show you’ll handle the new challenges.

See this fill-in-the-blank example.

Cover Letter for a Customer Service Representative: Middle Paragraph

Expert Hint: According to Vonage data, U.S. companies lose more than £62 billion annually due to poor customer service. If you can showcase any cost-saving solutions you implemented in your past jobs, make sure to mention them in your CSR cover letter!

5. Explain why you want in

In the third paragraph, you’ll want to drop in a compliment or two.

Sure, they’re looking for an employee to satisfy particular business needs. But they also want you to genuinely enjoy the job—this way, they’ll know you’re likely to stay with the company beyond your onboarding process.

Make them feel special. Highlight the fact that you want this job more than any other job.

Not sure how? Use this template:

CSR Cover Letter Example: Your Motivation

6. Finish with a clear call to action and a proper sign-off

To end your cover letter, ask for a meeting in person or a call. Emphasise your offer. Write that you’d love to meet to discuss how you can help.

Here’s a sample customer service cover letter closing you can use as reference:

Sample Cover Letter for Customer Service: Call to Action & Formal Closing

Can we schedule a call or a meeting to discuss how my skills can help [Target Company Name] achieve all your KPIs in the upcoming months?

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Key Points

When writing a cover letter for customer service positions, you should:

• Address the cover letter directly to the hiring manager.
• Introduce yourself, mention the position for which you’re applying and list your key strengths in the introduction.
• Show relevant achievements that match the requirements of the job and make an offer to help your target company with their challenges.
• Explain your motivation to join the company.
• Close with a call to action, asking for a meeting or a call.
• Check out also our cover letter as a customer service representative guide. 

Need more cover letter related material? Check out these resources:

• Free MS Word Cover Letter Templates
• Are Cover Letters Necessary?

Got any questions? Need further help with writing your covering letter for customer service jobs? Let me know in the comments, I’ll be more than happy to help!

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